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Digital Inclusion Coordinator
Age Well East Ltd
16,352 per year (pro rata)
Remote
Part-time
31st January 2026

Digital Inclusion Coordinator

Job Introduction

Role Title: Digital Inclusion Coordinator

Reports to: Communities Team LeaderResponsible for: Delivering service & supervising volunteersLocation: Based at home, in the community, and visiting clients across the Basildon and Brentwood districts.

Hours: 25 hours per week (Wednesday must be a working day)

Contract period: To July 2026

Role Purpose:

To support the set-up and delivery of the Digital Friends digital inclusion service, which provides support to homebound clients to help them build confidence and skills in using digital technology.

Key Accountabilities & Activities

Service Delivery

  • Assist in the setup and delivery of the digital inclusion service.
  • Contribute to the development and refinement of service processes and workflows.
  • Work with internal services and external partners to generate referrals into the service.
  • Conduct initial client assessments, including digital skill levels and home visit risk assessments.
  • Deliver digital skills training to clients when volunteers are unavailable, using Learn My Way and other tools.
  • Recruit, induct, and support volunteers engaged in service delivery.
  • Match clients and volunteers based on location, skills, and availability.
  • Support volunteers to maintain appropriate, positive, and professional client relationships.
  • Provide volunteers with regular feedback, guidance, and skills development.
  • Lead and deliver a weekly online digital skills practice session for clients.
  • Maintain accurate records on Salesforce CRM, adhering to the Data Protection Act (2018).
  • Build knowledge of digital inclusion initiatives and services across Essex.
  • Foster relationships with other digital providers and stakeholders, including Digital Essex and voluntary/statutory agencies.
  • Promote the service through community engagement and relevant events.
  • Collaborate with the Communications Team to develop promotional materials and campaigns.
  • Undertake any other reasonable tasks as requested by the Operations Manager.

Monitoring & Evaluation

  • Ensure timely and accurate monitoring and evaluation reporting.
  • Collect client feedback, case studies, and supporting information for project reports.

Financial Management

  • Keep accurate records of relevant expenditure.
  • Adhere to all organisational financial policies and procedures.

Health, Safety & Risk Management

  • Comply with all Health and Safety policies and procedures.
  • Ensure that volunteers and clients are supported in a safe and secure environment.
  • Identify and mitigate risks related to service delivery, especially during home visits.

Other Duties

  • Stay up to date with and follow operational policies, including Safeguarding, Lone Working, Confidentiality, and GDPR.
  • Actively promote equality, inclusion, and diversity in all aspects of the role.
  • Share information and updates with colleagues across the organisation.
  • Take ownership of personal development and seek relevant training opportunities.
  • Work flexibly to support wider organisational priorities when required.

Person Specification

Essential Criteria

  • Excellent communication and interpersonal skills.
  • Strong IT skills, including Microsoft Word, Excel, Outlook, PowerPoint, and Teams.
  • High level of accuracy and attention to detail in record keeping.
  • Ability to develop strong partnerships and community networks.
  • Ability to work independently and collaboratively as part of a team.
  • A proactive, solutions-focused, and can-do attitude.
  • Understanding of confidentiality and GDPR requirements.
  • Willingness to adapt working hours to meet the needs of the service.
  • Full UK driving licence, business insurance, and access to a vehicle for work purposes.

Desirable Criteria

  • Experience of working with and managing volunteers.
  • Proven ability to deliver volunteer inductions and training.
  • Experience in coordinating or delivering digital inclusion or similar community-based services.
  • Experience in managing safeguarding issues (with appropriate supervision).
  • Experience using Salesforce or other CRM systems.

The following content displays a map of the jobs location - Basildon & Brentwood