Coordinator – Learning Disability Community Wellbeing Service

Job Title: Coordinator (Learning Disability Community Wellbeing Service)
Salary: £30,133.79 per annum (£15.62 per hour)
Employment Status: Permanent– 37 Hours Per Week.
Responsible To: Service Manager
Location: Citywide (Birmingham) – (Head Office: Woodgate Valley)

Who We Look For

Are you a warm, personable, and highly motivated individual who can empower and support people with a learning disability?

Do you have passion for what you do, a strong communicator and have excellent problem-solving skills?

Midland Mencap is looking to recruit a Coordinator to manage and mentor frontline colleagues who provide support to adults with learning disabilities in Birmingham.

We place a high value upon integrity, ethical standards, and a commitment to excellence.

Our Community Wellbeing Service is constantly innovating in our pursuit of delivering the best life outcomes for everyone we support. To achieve these goals, we need individuals who are prepared to drive progress and interact confidently with staff, citizens, families and professionals.

We seek applications from candidates who thrive in a fast-paced environment and who can bring their skills, creativity, and experience to a role where no two days are the same.

What Does A Coordinator Do?

Coordinators are responsible for providing line management support to our dispersed staff teams. You’ll have oversight for the quality of support provided by those staff, rota management, support plans, risk assessments and supervisions.

This post requires you to ensure that we provide outstanding support to adults with a learning disability within their home environment and that they remain an active part of the local community.

You will monitor that our staff are supporting citizens to find and sustain a tenancy, develop independent living skills, receive the correct benefits, maintain their health/wellbeing, and access employment, training and volunteering opportunities.

This role requires a high degree of organisation. You will be responsible for completing reviews, writing support plans, conducting risk assessments and carrying out regular home visits.

The ideal candidate will be able to work in a person-centred way, enabling individuals to exercise choice and control over their own lives to maximise independence. This role involves lots of problem solving in order that we make things possible for the citizens we support. There’s a need to be creative, confident and tactful in how you approach tasks and the variety of citizens, families and professionals you will encounter in the course of your duties.

With the support of experienced Service Managers, you’ll need to be able to work on your own initiative, be comfortable lone working and able to maintain comprehensive digital records.

Person Specification

Experience

Essential

• A minimum of 2 years experience working with people with Learning Disabilities.

Desirable

• Experience working within a community support setting.
• Experience of mentoring, supporting and supervising staff.
• Knowledge of enablement and preventative service delivery.

Skills, Abilities & Attributes

Essential

• Proven ability to plan and allocate staff rotas and team schedules.
• Skilled in supporting, motivating, and leading a team to achieve set objectives.
• Demonstrates initiative and sound decision-making skills.
• Committed to maintaining and upholding all organisational policies and procedures.
• Experienced in interviewing and selecting potential frontline staff.
• Capable of overseeing and/or delivering staff induction and training.
• Excellent communication skills, with the ability to engage effectively with colleagues, citizens, carers, professionals, and external agencies.
• Able to establish and maintain effective working relationships.
• Highly organised, with strong literacy and numeracy skills.
• Flexible and willing to adapt working hours to meet the needs of citizens.
• Competence in supporting and supervising staff both individually and within teams.
• Meticulous attention to detail and a commitment to high standards.
• Strong IT literacy, with the ability to monitor and maintain staff and citizen records using a digital case management system.
• Demonstrates a clear understanding of confidentiality and GDPR requirements.
• Willingness to participate in an on-call rota,
• Full driving licence and access to a car (business insurance cover required).

Training & Qualifications

Essential

• NVQ Care Level 3+ or willing to undergo training to achieve this.

What we offer?

Why Work with Midland Mencap?

• Join a passionate, inclusive, and community-led organisation making a real impact.
• Flexible and family-friendly working practices.
• Learning, development, and progression opportunities.
• Supportive team culture and access to employee wellbeing services.
• Pension scheme and expenses reimbursement.

When applying for this job role, please complete and attach the following to your application:

• Either the Application Form or your CV

• The Equal Opportunities Form

Word Document Format:
Application Form Word
Equal Opportunities Monitoring Word

PDF Format:
Application Form PDF
Equal Opportunities Monitoring PDF

Closing Date: Sunday 26^th October 2025.