Training Qualifications UK - Results Quality Assurance Officer
- posted on
- Posted Today
- time left to apply
- End Date: October 31, 2025 (10 days left to apply)
- job requisition id
- R7135
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
Permanent Full-time
Location: Hybrid, Sale, Manchester
Reports to: Results Quality Assurance Team Leader
Salary: £25,000
Closing Date: 31/10/2025
**Application Instructions:
Please apply directly to Training Qualifications UK –Results Quality Assurance Officer
Applications submitted to AQA will be referred back to the sender**
For any queries relating to this role, please contact the Training Qualifications UK directly on the following email address: recruitment@tquk.org
Overview
Training Qualifications UK is a market leader in technical education. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.
What’s the secret to our success? Simply put, we do things differently here!
The Results Quality Assurance Officer is responsible for ensuring the accurate and timely release of results across all provisions, with a strong focus on quality and compliance. This role involves proofreading assessor feedback, verifying grades, and performing system checks to ensure all results meet internal standards before release. The officer will also support key processes such as ESFA claiming, e-certification, and the review of void referrals submitted by invigilators to determine if exam conditions were met. This position plays a vital role in maintaining the integrity of the assessment process.
Key Responsibilities
- Release results across all provisions, ensuring accuracy and compliance with internal procedures.
- Proofread End-Point Assessment records, written and submitted by End-Point Assessors, for clarity and professionalism.
- Perform quality checks on grades and system data before releasing results.
- Issue DEC exam results following a thorough quality assurance process.
- Support the ESFA claiming process by ensuring accurate data entry and system compliance.
- Conduct quality checks on e-certificates before they are issued to learners.
- Review void referrals submitted by invigilators to determine whether exam conditions were met and escalate where necessary.
- Maintain accurate records of all checks and releases for audit purposes.
- Escalate any discrepancies or concerns to the Team Leader promptly.
Other Responsibilities
- Assist with administrative duties and ad hoc tasks as required.
- Support the wider team during peak periods or result release windows.
- Contribute to process improvement initiatives and quality assurance reviews.
Key Requirements
- Experience in an administrative role.
- Excellent written communication skills, particularly in proofreading.
- Strong attention to detail and a commitment to accuracy.
- Ability to work under pressure and meet tight deadlines.
- Proficient in Microsoft Office and comfortable using assessment systems.
- Technically capable, with the ability to quickly learn and navigate internal systems and digital tools.
Desirable Requirements
- Excellent written communication skills, particularly in proofreading.
- Ability to work under pressure and meet tight deadlines.
- Proficient in Microsoft Office and comfortable using assessment systems.
Key Characteristics
Here are just a few of the essential softer skills you will need to successfully join our team:
- Organised and reliable, capable of managing workload efficiently, meets deadlines, and maintains accurate records of all checks and releases.
- Professional communicator, capable of communicating clearly, particularly when providing feedback or raising quality concerns.
- Committed to upholding high standards of accuracy, compliance, and professionalism in all aspects of result processing and documentation.
- Process-driven, comfortable working within structured procedures and regulatory frameworks, with a strong understanding of the importance of audit trails and data integrity.
Key Benefits
- Training, Qualifications & Apprenticeships. It’s what we do!
- Company sick pay upon completion of probation.
- 25 days annual leave plus 8 days Bank Holiday (33 in total)
- Additional annual leave day each year, after 2 years of continuous service (up to 28 days)
- An extra day off to celebrate your birthday
- Annual Loyalty Bonus
- Annual salary review
- Bupa Healthcare benefits
- Employee Assistance Programme (EAP)
- NEST pension
- Cycle to work scheme
- A positive and supportive working environment
- Comprehensive onboarding
- A workplace that supports a healthy work/life balance.
*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.
Recruitment Agencies
We have a preferred supplier list (PSL) in place.
Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.
Full Job Description
Summary
opportunities@aqa.org.uk
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About Us
AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.
Reasonable Adjustments
If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact Faye Harrison (she/her) at fharrison@aqa.org.uk or on
07813 724161. We are asking for this information to make the process as equitable as possible for each candidate. Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries. If you have query regarding Temporary vacancies, please contact:
Smart Working
We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.
Equality, diversity and inclusion
AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.
Conflict of Interest
Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.
Safeguarding
AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.
For more information on safeguarding at AQA please visit the AQA website here.
Contact
Temporary roles: temprecruit@aqa.org.uk
Permanent and Fixed Term roles: opportunities@aqa.org.uk