Caretaker

Job Description

Job Title: CaretakerContract Type: PermanentSalary: £25,673.65Working Hours: 37.5 hours per weekWorking Pattern: Monday - FridayLocation: Brent / London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as Caretaker

The Caretaker is responsible for the provision of a comprehensive voids and relets caretaking service to ensure that The Riverside Group accommodation is secure and of the highest standard whilst providing an effective caretaking service for specified schemes.

You will work collaboratively as part of a committed team delivering an outstanding service. You will put customers first and empower them to achieve their goals and aspirations. You will undertake a range of tasks that contribute to the safe and effective delivery of the day-to-day service.

About you

We are looking for someone with:

• Be able to use IT equipment, computers, in order to record information, communicate with the team and complete training.
• Have some understanding of basic decorating, and property maintenance. This can be personal experience and does not have to be work related.
• Applicants with lived experience of homelessness are encouraged to apply.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

Competitive pay & generous pension

28 days holidays plus bank holidays

Flexible working options available

Investment in your learning, personal development and technology

A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

Role requires you to:

• Clean and Clear void rooms and ensure they are ready to let.
• Re-decorating rooms & Communal Areas.
• Minor repairs & maintenance, including change of lock and barrels, ease, adjust or replace door closers, changing light bulbs, toilet seats, shower heads and hose, door handles.
• Maintain and Order product stocks for all cleaning materials and hand towels etc.
• Maintain and order all furniture stocks including fridges, cookers, wardrobes, bedding, tables, chairs, curtains and mattresses.
• Provide access and accompany contractors to carry out repairs and carry out post work inspections.
• Carry out domestic tasks (cleaning communal areas) to a high standard.
• Managing Bin area and keeping it clean and clear for H&S purposes.
• Liaise and assist Housing Officer on H&S inspection.
• Responds to faults as discovered.
• Reporting repairs to maintenance contractors by using appropriate systems.
• Meeting the requirements of Health and Safety policies and practices.
• Reporting incidents and anti-social behaviour.
• Effective recording of information.
• Implementing policies and procedures to ensure effective service delivery.
• Advises management promptly of any signs of problems or concerns about a client.
• To understand that your efforts will be client led.
• To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
• Working within a multi-disciplinary team of housing and support staff
• Actively involved in team meetings, training events and attending regular supervisions, during the day as appropriate.
• Adhering to equality and diversity policies in all aspects of service delivery.
• Ensuring effective exchanges of information with team members and day staff.
• To provide a high quality, customer-orientated service championing “Riverside Service Style” practices.
• Review work outputs, setting improvement targets and appraising individual performance.
• To actively promote Riverside locally.
• Any other relevant duties as required by the designated manager.
• To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.

Other Information
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities etc.
• Deliver your role in line with Riverside company values – “Our Riverside Way”.
• Participate in team meetings, attend regular supervisions and reflecting practice sessions.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.

Person specification

Essential