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Helpline Advocate
INTERLINK RCT
27,852 per year (pro rata)
Caernarfon, Gwynedd
Full-time
5th November 2025

Helpline Advocate

Live fear Free Helpline Advocate

£27,852.00 pro rata per annum

Hours of work to cover a 24-hour, 7 day a week, 365 days per year rota which will include overnight shifts, weekends and Bank Holidays.

Permanent contracts and fixed-term maternity leave cover. Full and part-time hours available.

Office-based role located around 7 miles of Caernarfon.

Closing date: Monday 3rd November 2025

Interviews: Monday 10th & Tuesday 11th November 2025

Interview will be held in person at our office

This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work.

Brief job description:

The successful candidate will be part of our Helpline team, reporting to our Helpline Manager and Team Leaders. As part of the job, you will:

Respond to contacts to the Live Fear Free Helpline received by phone, email, webchat or text.

Provide a confidential information and signposting service to anyone experiencing domestic abuse, sexual violence and/or any other form of violence against women, and to those contacting the service on their behalf. These may be people who are distressed or unsafe and seeking immediate support and safety.

Evaluate risk, safeguard and respond to need, minimising risk to those experiencing domestic abuse, sexual violence, or other forms of violence against women.

Refer service users to appropriate support services making use of established referral pathways via IT systems and databases.

Full training will be provided

See the job pack for more detailed information.

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