Job Reference:
1621
Location:
Homeworking
Hours of Work:
22.2 hours per week (part-time)
Salary:
£25,221 - £27,780 FTE per annum (pro-rated for part-time, 22.2 hours per week)
Contract Type:
Permanent
Closing Date:
24 Nov 2025
Data and Business Support Coordinator (South, Central or London region x3 roles available)
Service: Services & Innovation
Salary: Starting at £25,221, rising to £27,780 FTE per annum (£15,132.60 - £16,668 per annum for part-time 22.2 hours per week)
• £480 FTE homeworking allowance (£288 per annum prorated) will apply for homebased roles OR
• £3,866 FTE Inner London weighting (£2,319.60 per annum prorated)
Location: Homebased (with travel as and when required). London role is available as either home-based or office-based
Hours: 22.2 hours per week (part-time)
Contract: Permanent
At Family Action we support people through change, challenge, or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults, and offer direct, practical help to families and communities. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
To provide data and business support to the regional services and projects assigned. The postholder will be assigned to one of the Family Action regional areas, Central, South or London, that delivers a range of family, child and adult support services which operate across a large geographical area.
The Data and Business Support Coordinator will undertake a variety of administrative and data collection, reporting and analysis tasks including financial and monitoring functions. There will also be day-to-day tasks such as coordination and administration of regional meetings, collation of reports, support with recruitment and other regional business support priorities identified in the relevant regional action plan.
They will work closely with the Deputy Director and the regional Operational Management team to manage these functions for their nominated regional services and projects. They will ensure timely and accurate completion of all administrative tasks, financial monitoring, data collection, data reporting, and outcome monitoring – working to set schedules with strict deadlines.
They will work proactively to anticipate key deadlines and tasks to support business priorities. The post holder will form part of a wider regional data and business support function to support other postholders with similar duties. This could include supporting key tasks for other regional services and projects as part of a ‘virtual’ team where there are business needs, capacity gaps, and other challenges. This virtual team would be expected to form part of a locality data and business support working group.
Main Responsibilities:
• To play a significant role in the creation of a regional virtual business support function, drawing key roles together, identifying opportunities to develop a core set of skills and functions, provide cover arrangements and manage approaches to resource, skills and knowledge gaps.
• Be proactive in approaches to scheduling and coordinating regional meetings and appointments, using Office 365 and Microsoft Teams.
• Support the development and implementation of the regional plan including monitoring key actions, updating documents, and producing reports, liaising with other FA teams and departments.
• To support the creation and monitoring of regional quality improvement activities including data analysis, continuous improvement plans, Practice Wheels, and Logic Models
• Use a range of other systems and tools to prepare documents as directed by the regional team for example using Canva, Generative AI / Co-pilot, Microsoft Forms, Sway, Power BI etc. to display information in an agile and creative way.
• Coordinate a range of meetings including regional management meetings, Peer supervision sessions, team development days and conferences.
• Prepare agendas, collate paperwork for meetings, take accurate and timely records, and follow up on all subsequent actions.
• Make travel arrangements and book hotels for management team.
• Prepare and submit credit card and expenses returns for the Deputy Director in a timely manner to meet Finance deadlines.
• Act as the first point of contact for phone queries, taking messages and directing calls as appropriate.
• Record and maintain annual leave and sickness records for the Deputy Director and their direct reports.
• Carry out a range of administrative tasks including formatting presentations to brand guidelines, coordinating reports, collating, and analysing data, information and drafting reports.
• Assist with recruitment including adding to and monitoring via recruitment platforms, collaborating applications, arranging interviews and requesting references.
Main Requirements (for full details check the job description):
• Level 3 in Business Administration or an equivalent qualification.
• Demonstrable experience within an administrative role/business support
• Experience of setting up and running administrative systems
• Proven experience of using Word for Windows, Excel and Access databases, other systems such as Canva, experience with use of Co-pilot, Microsoft Forms, Sway, PowerPoint etc.
• Experience providing support for multiple people simultaneously.
• Experience of maintaining financial systems including the ability to manage credit card returns and process invoices.
• Ability to maintain records, collate statistical information, and analyse data, as part of a Case Recording System Database. Knowledge of INFORM (a Salesforce system) recording systems is an advantage.
• Experience of interpreting and creating data reports in a variety of formats, Excel, Sway, Power BI
• Ability to manage health and safety systems within an office environment and ensure that policies and procedures are adhered to.
Benefits:
- annual paid leave entitlement commencing at 25 working days pro-rata, rising each April by 1 day, subject to a maximum of 30 working days + bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave & paid family leave provisions
- eye care and flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Monday 24th November at 11.59pm, interviews to take place 2nd December
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: amy.brooke@family-action.org.uk or alice.bath@family-action.org.uk
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.