Head Office

Customer Service Advisor - Bank

Customer Service Advisor

Nuffield Health The Holly Hospital| Buckhurst Hill, Essex | Admin | Bank | Full time 37.5

Department open 8am-6pm flexible shift pattern Monday – Friday. You MUST be able to do varoius shifts within these hours. Saturday hours are 8am -1pm on rotation

At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair forging strong relationships and providing excellent customer service, you could be just who we’re looking for.

As a Customer Services Advisor at The Holly Hospital, you will:

• Handle high volumes of incoming customer enquiries via the telephone
• Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively
• Undertake bookings for the customers ensuring full adherence to GDPR
• Ensure all customer interaction is undertaken in a timely manor

To succeed as a Customer Services Advisor, you will need:

• Excellent customer service skills
• Excellent written and verbal communication skills
• Excellent interpersonal skills and a good level of IT literacy
• Good organisational skills
• To be a strong team player

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. This includes holiday in line with the working time directive, access to our pension scheme and discounted gym membership at £25.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

About us

The Holly Hospital is located in Buckhurst Hill, Essex and is one of the South East’s leading private hospitals. For over 35 years, we have provided first-class independent healthcare for the local community.

The Holly can offer you a peaceful stay and fast access to a consultant. We are renowned locally for our high standards of nursing care and friendly atmosphere.

We welcome patients who have private medical insurance or choose to pay for their own treatment. The Holly also provides some specialist services to NHS patients.

Our expert team

The Holly Hospital works with over 300 consultants and other specialists in the South East. Many of these healthcare professionals also work in the NHS and are leaders in their field.

We employ more than 370 hospital staff, including highly experienced nurses. All of our nurses are registered with the Nursing and Midwifery Council.

Our dedicated team make sure that you get the best possible care and treatment.

Our facilities

• 24 consulting rooms
• 39 beds
• 5 theatres
• 6 treatment rooms
• 8 day care beds/seats
• 6 private rooms with seats
• 6 chemotherapy bays/beds
• Pharmacy
• 2 MRI
• CT
• 3 Ultrasound
• X-Ray
• DEXA
• Mammography
• BUPA accredited breast and bowel care centre
• Oral surgery and dentistry suite
• Physiotherapy and sports centre
• Pathology laboratory
• Decontamination Department

Join Nuffield Health and create the future you want, today

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.

Relevant Stories

Sharing memorable experiences.

Hints & Tips

Help with your application.

Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.

Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.

CV

Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.

Covering email

Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a short, snappy paragraph pulling out the two or three most compelling reasons as to why you’d be perfect for the job in your covering email..

Video interview

The video interview lasts 15-20 minutes if you get to this stage. On the day, look the part, be aware of your surroundings and practice your answers to feel prepared. Most of all, relax and be yourself.

DBS Checks

Some of our roles require a DBS check and they are processed through the Disclosure and Barring Service (DBS) as part of the recruitment process. These checks are to assist employers in making safer recruitment decisions. However, a check is just one part of robust recruitment practice.

Documents

You could be asked to provide proof of vaccinations as part of our Occupational Health pre-employment screening. We know it can be time consuming to get this information if you don’t already have it to hand, so we encourage you to start preparing this information to avoid any delays to the onboarding process.

Your current studies

If you are currently undertaking any strudies, education or apprenticeships, its worth noting there are some training provider we're not partnered with, and therefore potentially unable to support your continued learning. Ensure you share this at interview and for queries contact psc@nuffieldhealth.com

Feedback on applications

Due to the volume of applications we receive we are unable to provide individual feedback from an inital application.