HR Assistant
Full time, permanent

A L E X A N D R A PA L AC E , A L E X A N D R A PA L AC E WAY, LO N D O N , N 2 2 7AY • 02 0 8 36 5 2121 •
ALEXANDRAPALACE.COM
A L E X A N D R A PA R K A N D  PA L AC E C H A R ITA B L E TRU S T I S  A R EG I S T E R E D  C H A R IT Y  • C H A R IT Y REG I S
TR ATI O N N U M B E R: 2 819 91

ABOUT ALEXANDRA PARK AND PALACE

Affectionately known as “The People’s Palace’, Alexandra Palace is
one of London’s most iconic destinations. For over 150 years, it
has stood as a beacon of creativity, community and culture—home
to world-first innovations, unforgettable entertainment and open
access to green space across 196 acres of parkland in North
London

ROLE DESCRIPTION

The HR Assistant will provide administrative support to the HR team helping to deliver an
effective, compliant and customer focussed people service. This is a generalist role, and the post
holder will be involved with recruitment, learning and development, payroll, ER casework, policy
development, employee engagement, and project work.

You will have administrative experience with excellent attention to detail and experience
supporting recruitment processes and procedures. The ability to work with confidentiality and
discretion is essential.

As part of the development of this role we will support you in achieving CIPD level 3 or 5
including paid time off for study leave.

The salary is £30,647 pa

This is a full time, permanent position working 09:00 – 17:30 Monday to Friday

In return for your hard work we offer:

-  Generous annual leave – 28 days (including 4 Christmas closure days) + Bank Holidays
-  Opportunity to enter a ballot for free event tickets
-
-  Discounts across our on-site catering units
-  Access to a free and confidential Employee Assistance Programme + more

Summer and Winter social parties

HOW TO APPLY

To apply for the role of HR Assistant please send your CV and cover letter outlining how you
meet the requirements of the role to recruitment@alexandrapalace.com,

The closing date for applications is 5pm Monday 1 December 2025

We are committed to providing equality of opportunity and encourage job applications from
people of all backgrounds. We strive to build a diverse and inclusive workforce that is
representative of our community and helps us to deliver more for our visitors. We particularly
encourage applications from candidates from ethnic minority backgrounds and candidates with
disabilities.

Unfortunately, due to the volume of applications we are unable to provide feedback to those not
shortlisted for interview

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Job Title

HR Assistant

Department:

HR

Responsible To  HR Business Partner

Overall job
purpose

To provide administrative support to the HR team helping to deliver an
effective, compliant and customer focussed people service.

Key internal
relationships
Key duties and
responsibilities

This post is expected to develop relationships with all staff

1.  Coordinate end to end recruitment leading the process from advert
through to formal offer stage assisting with job packs, advert copy,
filtering applications, interview arrangements, offers, references, pre-
employment paperwork, eligibility documentation and pre-
employment mandatory training.

2.  Assist with monthly payroll processing updating the HRIS (iTrent)

with new starters and leavers ensuring information is accurate and up
to date. Submit monthly information to Pension Providers, Scottish
Widows and deliver HR tasks in line with monthly payroll closedown.

3.  Support managers with staff induction programme and appraisal
process, delivering HR induction, and tracking progress through
probationary paperwork, annual objectives, mid-year reviews and end-
of-year appraisals.

4.  Assist with the organisation and delivery of learning and

development programmes by identifying potential training dates in
line with diary availability, liaising with suppliers and booking rooms
and resources. Keep accurate records of compliance training and
schedule reminders for refresher and repeat training.

5.  Develop knowledge of HR systems (iTrent, Kineo e-learning, Certn)
helping to trouble shoot common questions / queries from staff.

6.  Provide administrative support with ER casework logging

disciplinary, grievance, performance, and absence issues working with
confidentiality and discretion

7.  Promote staff engagement by supporting strong internal

communications sending out email bulletins relating to staff updates,
social opportunities, recruitment campaigns and ad hoc
announcements.

8.  Support with project work as and when required including annual

staff survey and pay review.

9.  Proofread HR policies and procedures ensuring that the most up

to date versions are saved and accessible to staff

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Person
Specification

Essential

Desirable

Education / Qualifications /
Memberships

Educated to GCSE level or equivalent
with grades 9-4 (A-C) in English and
Maths

CIPD Level 5

Mental Health First Aider

CIPD Level 3 Foundation certificate or
equivalent work experience

Experience

Administrative experience preferably
gained within a HR team

Experience supporting recruitment
processes and procedures

Experience using HRIS (iTrent)

Experience using an e-learning
platform (Kineo)

Experience collating monthly payroll
information and working with data

Skills and Knowledge

Interest in general HR function including
Recruitment, Payroll, Employee
Engagement, Learning and Development,
Pay and Reward and ED&I processes and
procedures

A good understanding of
employment law and best practice

Awareness of Alexandra Palace’s
offer, events and operations

Customer focussed

Excellent verbal communication skills

Highly organised with the ability to work
to deadlines

Ability to work with confidentiality and
discretion

Excellent attention to detail with the
ability to keep accurate records

Willingness to undertake further training

Competent using Microsoft Office
including Word, Excel and Powerpoint

DIMENSIONS

  Financial responsibilities
  Budget administrator

  People management responsibilities
  No direct reports

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GENERAL OBLIGATIONS

i.  Health and Safety

All employees have a legal duty to ensure the health and safety of people at work and members of
the public on site in accordance with H&S legislation and AP policy.

ii.  Equality and Diversity

Alexandra Palace is committed to the fair treatment of all our staff.

iii.  Safeguarding

Demonstrate commitment to safeguarding of children, young people, and adults at risk.

iv.  GDPR

To handle personal data in accordance with the organisation’s data protection policy and to
record all processing activities in the organisation’s data register where appropriate.

v.  Sustainability

We are committed to a Sustainability strategy and policy, working towards finding new,
innovative, and economical ways to stay green.

CUSTOMER SERVICE STANDARDS

VALUES AND BEHAVIOURS

1.
2.
3.
4.
5.

We are Collaborative
We are Bold
We are Open and Genuine
We are Passionate and Fun
We are Resourceful

The Core Competency Framework
Each competency has an overall description. It is then broken down by level into “We will” and
“We won’t” indicators. This role is a level 1 (of 4) and therefore should be demonstrating
behaviours at level 2

1.  We are COLLABORATIVE

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“We work as one team, sharing ideas, knowledge and insight to achieve our common purpose”

We Will

We Won’t

    Work with other teams to raise and solve
2

l

e
v
e
L

issues

  Hold regular meetings to gain team input
  Be visibly available to my team
  Book weekly catch ups with other teams
  Think and act as one organisation
  Pro-actively talk to others rather than

sending emails

  Encourage silos or working in isolation
  Think our work is more important than

that of other teams

  Make decisions without consulting other

teams that may be impacted

2.  We are BOLD

“We are bold and we embrace change – we constantly look for new opportunities and innovative ways of
doing things”

e
v
e
L

We Will

    Try new ideas and think outside the box
2
  Look for possibilities and opportunities

l

We Won’t
  Say “I can do better” but then do nothing
  Accept something just because it is the way

everywhere – taking time to think creatively

it’s always been done

  Have faith in my ideas and find my voice
  Encourage the ideas of others more often
  Utilise the experience of the whole team
  Strive to improve the customer experience
  Encourage others to see mistakes as learning

  Shut down ideas without thinking about the

pros and cons

  Resist change because it is too challenging
  Think “I can’t do it”
  Say “No” but not explain why

3.  We are OPEN AND GENUINE

“We are inclusive and diverse - welcoming all through our doors. We are genuine - we do what we say we
will and do it in a way that is in line with our values.”

    Get to know my team members
2

We Will

l

e
v
e
L

  Be human – show empathy and care for

others

  Thank people and make them feel good
  Accept all - embrace different points of view
  Confront difficult situations with openness,

sensitivity, care and empathy
  Pro-actively address exclusion and

discrimination

We Won’t
  Exclude people because I find them difficult



or challenging
Ignore or belittle the ideas or thoughts of
others

  Allow our own view to prevail not taking
into account differences of opinion or
approach

  Tolerate exclusion or discrimination
  Delegate to the same people as they always
say “Yes” and avoid delegating to others

4.  We are PASSIONATE & FUN

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“Our job is to put smiles on people’s faces, by being engaged and passionate about all that we do. We
deliver our purpose with fun and enjoyment”

We Will

We Won’t

    Act as a role model for others by
2

l

e
v
e
L

demonstrating passion for my job and
energy every day

  Go the extra mile – setting an example for

the team

  Make time to celebrate success

  Focus on delivering quality for myself and

Inspire, develop and build my team

my team

  Create a culture of fun so that we can all

enjoy what we do

  Act negatively - moaning and criticising
  Forget to celebrate

Just do the minimum to get by
  Accept negativity or inappropriate

behaviours in our teams

5.  We are RESOURCEFUL

“We use what we have creatively to get the best results possible, solving problems and overcoming
difficulties”

We Won’t
  Use resources just because we have them
  Say “no” just because of lack of resource

Just go for quick wins because they are
easy

  Allow wastage in our work areas
  Take on too much at once
  Create a stressful environment for myself

or those around me

We Will

    Bring solutions not just problems and
2

l

e
v
e
L

complaints

  Take a “see it and own it” approach
  Make smart use of our resources
  Actively look outside for new ideas and

research

  Attend and encourage others to attend
training and conferences and bring back
new ideas

  Understand what generates profit
  Free up budgets to spend where most

needed

  Empower and coach my team to come up

with their own solutions

  Make use of people’s skills from outside of

work as well as at work

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