Job Description & Person Specification –

Respite Services Manager

Rose Road is a Southampton-based charity that since 1952 has been supporting
children and young people with complex disabilities and care needs, and their
families, from across Hampshire and surrounding areas. We provide overnight
short respite breaks, on-site and community-based day services, flexible
outreach support and at-home care, and SEN advice services.

To apply, go to www.roseroad.org.uk/jobs or scan the QR code

Role:

Services Manager – Oaks & Acorns short breaks respite centre

Responsible to:

Head of Overnight Services

Hours:

Location:

Salary:

Up to 37hrs per week, may include some evenings and weekends. Plus,
sleep ins (residential services only) and shared on-Call each month.

Based at Rose Road

£40,267.50 PA - plus on-Call and Sleep-in payment (where applicable)

Closing date

31st October 2025

Job Description

Summary

Role specific tasks and
responsibilities

To lead and manage the Overnight Respite Service within Rose Road to
agreed quality standards and to support and deputise for the Head of
Overnight Services as required.

•  Safeguarding - Complete Safeguarding training to an appropriate
level (Up to Level 5 for this position); Follow all policies and
procedures with regard to safeguarding and be aware of the
reporting protocols for a safeguarding concern or incident; take
responsibility in identifying and acting on any examples of poor
safeguarding practice; be responsible for following up
safeguarding concerns if they feel that they have not been dealt
with effectively; use the whistle-blowing policy (where
necessary) to escalate any safeguarding concern or concern
related to any poor staff practice; role model good practice to
other staff and visitors to the Association

•  Gain the support, trust and confidence of the staff team through
good communication, recognising and valuing diversity and
ensuring regular consultation and involvement in key decision-
making areas

•  Minimise personal conflicts by ensuring that values, standards,
behaviour and performance are understood and observed, and
that problem areas are discussed and dealt with in an
appropriate and timely manner

Job Description & Person Specification –

Respite Services Manager

•  Ensure that staffing levels and skill mixes across the service is
reviewed frequently, in line with agreed levels of service and
operational demands

•  Support Assistant Managers in the recruitment of new staff,
ensuring best practice in safer recruitment are followed
•  Ensure that all activities and services are delivered in an

environment that promotes safe systems of work

•  Manage all resources (e.g. staffing, equipment, materials,

premises, services, finance, supplies, etc) required to deliver the
service

•  Be responsible for ensuring all new referrals and transitions are

responded to in a timely manner and that funding arrangements
are secured and evidenced before service commences

•  To manage and resolve finance queries and bad debt, in relation

to service, as directed by the Head of Overnight Services

•  To support the Head of Overnight Services in the preparation of
annual budgets and monitor performance monthly, taking
corrective action as appropriate

•  Regularly supervise and support Assistant Managers to develop
the skills and attitude required to fulfil their responsibilities as
services develop and evolve

•  Manage performance as directed by the Head of Overnight
Services to meet KPI’s within the Association’s Business Plan
•  To Promote the ideals of continuous improvement within the

services by reviewing processes and sharing ideas and initiatives
with colleagues on a regular basis

•  Ensuring standards and expectations detailed within service
contracts and policies are met and can be evidenced for
monitoring purposes

•  Support the Head of Overnight Services in developing measures
to evidence the quality of the service and the difference that it
has made to the children and young people who use it
•  Complete and report on any immediate actions and Service

Improvement Plans arising from any Inspections, complaints,
incidents or investigation outcomes.

•  Complete investigations as directed by the Head of Overnight

Services.

•  Have a knowledge and understanding of regulations

(CQC/OFSTED) and Key Lines of enquiry and be able to apply
these to your area of Service

•  To create an environment where innovation and New ideas are
actively encouraged and applied, in the pursuit of service
excellence and an Outstanding Service rating

Job Description & Person Specification –

Respite Services Manager

•  To support the Head of Overnight Services in the preparation of
regulatory reports and other stakeholder information requests

DBS check needed?

This role is subject to an Enhanced Disclosure by the Disclosure &
Barring Service

Required qualifications  Minimum of 2 years’ experience at a supervisory Level within a relevant

care Service. Minimum Level 5 qualification in leadership and
Management completed.

Benefits

The Rose Road Association is an equal opportunities employer.
All staff undergo regular Supervisions, wellbeing check ins and an
annual appraisal.

All staff also receive the following:

•  25 days annual leave per annum, rising to 28 days after five

years’ continuous service
•  Contributory pension scheme
•  Paid sickness (following 3 months’ service)
•  Comprehensive Training and Development with opportunities to

progress

•  Employee Assistance Programme

Person Specification – what we need from you

Essential

Education and Training

Desirable

•  Experience of

budget
management.

NVQ 5 in Leadership and Management Completed

Achievements, Experience, Skills & Abilities

•  Minimum of two years’ experience in a supervisory capacity
delivering high quality services; within a health/social care
setting.

•  Experience of working in partnership with other agencies.
•  Experience of completing Risk Assessments and managing

Health & Safety issues.

•  Experience of workforce planning, recruitment and managing

staff including Induction/supervision/appraisals.

•  Knowledge of the legislative requirements underpinning the

work.

•  Ability to lead, motivate, inspire and support staff to uphold

the values of the Association

•  Ability to plan and facilitate team meetings.
•  Ability to handle complaints professionally and sensitively.

Job Description & Person Specification –

Respite Services Manager

•  Ability to recognise and address poor performance
•  Ability to write reports such as investigations and monitoring.
•  Ability to prioritise and work under pressure
•  Good IT skills and a commitment to technology-based

reporting and recording.

Our Values & Expected Behaviours

Our focus is always on the children and young people we support, as well as their families, our
employees and volunteers.  Our Values are essential in providing a moral compass that guides
actions and decisions, creating a shared culture, establishing trust, driving strategic direction, and
infusing the organisation with meaning and purpose.

We are Trustworthy - We build trust with the children, young people, and families we support – as
well as our partners - by being dependable, reliable, and accountable in all that we do.

We are Kind - We understand and value the unique needs of the people that we support.
Providing care and support with compassion and empathy.

We are Open & Honest - We foster an honest and open-minded culture and are transparent in
both our decision making and communication.

We are Forward Thinking - We are committed to providing the highest quality of care, constantly
seeking new, collaborative, and creative ways to deliver our services– encouraging everyone to be
ambitious and to achieve their goals.

We are Professional - Flexible and agile in our approach, we uphold the highest professional
standards to meet the needs of our children, young people, and their families.

Working within our organisation’s Values Framework – Expected Behaviour Level

Our five values have clear descriptions and identified behaviours that demonstrate what they look
like in practice. The behaviours are split into three levels which are intended to be relevant and
consistent throughout various roles within Rose Road.
Job Descriptions include the different levels of each behaviour required which should be
demonstrated throughout recruitment processes and ongoing employment.
Full details can be found at www.roseroad.org.uk/valuesframework (opens a PDF)

We are Trustworthy
We are Kind
We are Open and Honest

We are Forward Thinking
We are Professional

Behaviour Level 2
Behaviour Level 2
Behaviour Level 2

Behaviour Level 2
Behaviour Level 2