Are you ready to be the calm voice and quick thinker when emergencies unfold across the UK?

Do you thrive in fast-paced environments where every call could change a life? As a

• Handling incoming calls from partners and the public, offering practical and emotional support.
  
• Coordinating the deployment of emergency response teams across the UK.
  
• Supporting and managing volunteers responding to crisis situations.
  
• Ensuring safeguarding procedures are followed and teams remain supported.

• A calm, empathetic telephone manner and strong communication skills.
  
• Confidence using IT systems, including Microsoft Office and remote call centre platforms.
  
• Experience working in high-pressure environments, ideally in call handling or emergency response.
  
• The ability to think quickly, solve problems, and make decisions under pressure

Interested? The closing date for applications is 23.59 on Wednesday 8th October. Interviews are expected to take place in the week commencing Monday 20th October 2025.

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.