Optical Assistant Apprentice
- Employer: Vision Express UK Ltd
- Location: Gateshead
- Vacancy Ref: 00001848
- Hours Per Week: 37.5
- Wage Per Week: £302.00
- Sector: Healthcare
This vacancy is for an Apprentice Optical Assistant based in Gateshead Metrocentre
The successful applicant will have the opportunity to undertake valuable work experience within Vission Express supporting day to day tasks whilst gaining on the job qualifications
To deliver an exceptional customer journey within our Vision Express stores and play an active role in the achievement of store targets and KPIs by providing all optical retail services. Responsible for working in accordance with the three core Vision Express behaviours: Passion for Service, Welcoming and Seamless Teamwork.
Roles and Responsibilities
*Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements
*To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
- Maintain the highest store standards possible, including the appearance of both store and own personal presentation.
*To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
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To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
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To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer
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To conduct eyewear repairs and order replacements when required
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Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required
*Attend and participate in morning briefs and team meetings
- Any other duties or responsibilities as reasonably requested by line management
Training to be provided
- L3 Optical Assistant Qualification
About Vision Express UK Ltd
Vision Express opened their first opticians over thirty years ago in Gateshead. Today they have over 550 stores across the UK and Ireland. At Vision Express, you'll thrive in a dynamic environment where everyone works together toward shared goals, rooted in their culture and values. They provide ample opportunities for growth and development, supporting your career ambitions every step of the way.