Family Worker

• locations
• Devon SSMTR - Magdalene House

• time type
• Full time

• posted on
• Posted Today

• job requisition id
• JR011256

Family Worker (Exeter)

Location: ExeterWorking Hours: 37Contract Type: PermanentSalary: £25,110 - £32,090

Make a real difference in your community

Are you passionate about supporting individuals and families affected by drug or alcohol use? Do you want to be part of a compassionate, forward-thinking team that helps people build resilience and thrive? If so, we’d love to hear from you.

About the Role
We are seeking a dedicated Family Worker to join our dynamic team in Exeter. In this rewarding role, you will support adults, children, and families impacted by substance use, helping them access the right care, information, and support to lead healthier, more empowered lives.

You will work both on-site and in the community, taking a holistic, family-centred approach that promotes recovery, wellbeing, and safeguarding.

You’ll be part of a supportive, values-led organisation working across Devon, with opportunities to collaborate closely with other Family Workers and partner services. We value teamwork, professional development, and making a real difference in people’s lives.

What You’ll Do

• Work directly with service users and their families in a range of settings

• Provide practical advice, emotional support, and tailored care plans

• Complete initial triage, comprehensive assessments, and ongoing case management

• Collaborate with partner agencies including schools, Children’s Services, and treatment teams

• Promote health, wellbeing, and safeguarding for children and families

• Champion recovery and help reduce the impact of substance use on family life

About You

We’re looking for someone who is:

• Compassionate, motivated, and flexible in their approach

• Experienced in working with vulnerable individuals and families (professional or lived experience welcomed)

• Confident in building positive relationships and managing a varied caseload

• Knowledgeable in safeguarding, care planning, and case recording systems

• Comfortable working collaboratively with multiple agencies

• Committed to promoting positive change and long-term recovery within communities

Ready to Apply?

If you’re passionate about helping families overcome the challenges of substance use and want to be part of a caring, professional team, we’d love to hear from you.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date:

About Us

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship.

Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Richmond Fellowship’ or ‘Aquarius’ (our subsidiary charity in the Midlands). Next year we’ll be fully integrating our recruitment systems but for now they are separate.

Thanks for bearing with us – and don’t forget to check out the Waythrough jobs on the Humankind job site https://peoplekind.my.salesforce-sites.com/recruit/

Aquarius

Aquarius is a subsidiary of Waythrough. Aquarius is a Midlands-based charity supporting individuals to overcome the harms caused by drugs, alcohol and gambling. Aquarius has always held the view that people we support could resolve their problems with support and guidance and that people have the ability to find their own solutions to their problems. Our roles across the organisation include Practitioners and Administrators as well as Team Managers.

Find out more at www.aquarius.org.uk