Person Specification
Shop Supervisor

The criteria below reflect the realistic requirements in terms of skills, abilities,
qualifications and personal attributes necessary for effective performance in this
post.

Qualifications

Essential

Desirable
✓  Business qualification

Experience

✓  Significant experience of working within a retail

✓  Experience of working

environment including physical stock
management

with a team of
volunteers

✓  Experience of money management and

adherence of finance policies & procedures

✓  Experience of working
in the Charity sector

✓  Previous supervisory experience

✓

Skills and
Knowledge

Personal

✓  Leadership skills; ability to coach and motivate a

✓  Experience of Health &

team

✓  Excellent oral and written communication skills
✓  Basic administration skills
✓  Methodical approach
✓  Sound business acumen
✓  Sound knowledge of Equal Opportunities and

Safety & Fire
Regulations
✓  Ability to train

personnel to required
standards

✓  Confident in the use of

Safeguarding legislation with the ability to apply
this as appropriate within the role

MS Office suite
programmes

✓  Motivated and enthusiastic
✓  Flexible and adaptable
✓  Empathic and empowering
✓  Problem solver and decision maker with the

ability to implement decision in line with a clear
understanding of the limits of authority within
the post

✓  Ability to remain calm in a busy developing

environment

✓  Appreciate diversity; non-judgmental approach
✓  Good sense of humour, enjoy working within a

team

✓  Capable of and willingness to work alone if

required.

Other

✓  Commitment to the work and values of Blythe

House Hospicecare & Helen’s Trust

Retail Supervisor Person Specification Sept 24