Regional Support Manager (Retail)

Full-time • County-wide role • Regular weekend working required

Cornwall Hospice Care is seeking an experienced, commercially focused and dynamic Regional Support Manager to join our senior retail management team. This pivotal role supports the delivery of an efficient, high-performing and profitable retail operation across the county, helping us continue our vital work caring for people in Cornwall.

About the Role

As Regional Support Manager, you will play a key role in ensuring our shops operate smoothly, commercially and successfully. Responsibilities include:

• Workforce Planning & Rotas

Managing workforce planning for all retail locations, including rotas, annual leave and absence cover, often at short notice, ensuring each shop can trade to agreed patterns while maximising sales opportunities and customer service levels.

• Leadership of Mobile Deputies

Providing direct line management, leadership and coaching to our mobile deputy retail management team, ensuring they are equipped to drive sales, deliver profit targets and uphold retail standards wherever they are deployed.

• Performance Management

Leading on performance conversations, setting clear expectations, providing constructive feedback and supporting development plans. Managing underperformance proactively in line with organisational policies to ensure high standards and positive results across all stores.

• Supporting Recruitment & Retention

Assisting the Regional Manager in attracting, recruiting and retaining high-performing retail team members across the county, ensuring we build capable and motivated teams.

• Deputising for the Regional Manager

Providing leadership, operational support and decision-making across all Cornwall Hospice Care stores when required.

About You

We are looking for someone who is:

• An experienced multi-site retail leader with a strong commercial mindset
• Confident in managing performance, giving feedback and driving accountability
• Able to analyse retail performance data and translate insights into action
• Highly organised, adaptable and skilled in managing complex staffing needs
• Skilled in coaching, mentoring and developing individuals and teams
• A strong communicator with excellent problem-solving abilities
• Passionate about delivering outstanding customer service and supporting a charity’s mission

Additional Requirements

• Extensive travel across Cornwall is essential — access to a vehicle at all times is required
• Regular weekend working will be part of the role
• A flexible, proactive approach to a highly mobile and varied workload

“My friend was nursed so well, and had every attention during his last days. He twice asked me; who is paying for all this? and couldn’t believe it was free. What a wonderful world it would be if everyone had access to this standard of care.”

Cornwall Hospice Care Family & Friends Feedback.

Working for us

Our employees and volunteers are essential to the care we provide. In return, for joining a team of people having such a positive impact on others, we provide:

• A chance to make a real difference
• Supportive working environment
• Access to a wide range of training and development opportunities
• Generous annual leave entitlement of 36 days including bank holidays (pro-rata), and the option to buy or sell leave
• Contributory pension scheme
• Life Assurance
• Non-contributory medical cash plan, with the option to include your family members
• Employee Assistance Programme
• Enhanced sick pay scheme

Closing date: Wednesday 8th January 2026

Interview date: Friday 16th January 2026

We reserve the right to close this vacancy early
For more information or help call our HR Team on 01726 65711