Hours of work: Minimum of 22.5 hours a week Salary: £16,461.90 pro rata (based on 22.5)About the roleThis role is an expansion of our current advice offer in North Norfolk. Working as part of the Proactive Intervention and Prevention Programme (PIPP),the Life Connector Adviser role provides practical, person-centred support tovulnerable adults (50 years and over) who are identified as frail, at risk of falling orwho have related issues which impact wellbeing. You will work to assess the needs of your allocated clients, co-produce andimplement a Personalised Intervention Plan, and help them to remove any barriersthat prevent them from addressing the issues identified.You will work flexibly within local communities, travelling across your designated areas (predominantly North Norfolk) to visitpeople in their homes and via telephone. You will build trusted relationships and work with our existing experienced team and partner agencies to support clients in a holistic way that promotes independence and wellbeing delivering information and accredited advice with a focuson Welfare Benefits and money issues. Job DescriptionLife Connector AdvisorRegistered Charity No: 1077097Depending on the goals and needs of the individual, this may include:Providing information, advice and guidance to help people to gain theknowledge, skills, tools, and confidence so that they can overcome theirpersonal challenges and reach self-identified goals.Referring to additional advice services where internal support is not able toprovide relevant support.You will work alongside partner agencies within the Proactive Intervention andPrevention Programme, as well as other initiatives, to develop a preventativeand sustainable approach. The support provided will be time focussed and timelimited.Detailed duties and responsibilities:To provide information and advice to older people, their carers andprofessionals, by a variety of means including telephone, face to face, written,outreach appointments and IT communication. This will include enabling olderpeople and their carers to claim benefits as appropriate by assisting withbenefit entitlement, application form completion and any follow up work asrequired. Alongside this providing Information and advice on other Advicetopics will also be required including community care, legal etc.To use approved and relevant resources to support the information and advicegiven.To provide support around money management, budgeting, incomemaximisation, banking and bills.Establish relationships and build rapport and trust with individuals referred orotherwise identified for the service and support and encourage them toarticulate their desired outcomes. Carry out structured check-ins at 2-3 weeks and again three months post-exit,identifying any unmet needs or regression and supporting re-engagementwhere appropriate. Complete structured check ins, evaluation and follow up atthe required times with clients identifying any unmet needs.Job DescriptionLife Connector AdvisorRegistered Charity No: 1077097To maintain accurate records in accordance with audit procedures and funderrequirement.Gather and collate information, including case studies, in a prescribed format,in order to demonstrate the impact of the project. Provide support and training to the I&A service volunteers contributing to theirexperience, this will include the review of their work, ensuring any feedback isgiven in an appropriate format.To attend feedback meetings to review and feedback cases and incorporatelearning into practice.Work alongside statutory and VCSE services and build strong relationships tocoordinate person-centred support for clients. Working with the lead to ensure the effective and efficient use and support ofvolunteers in your area It is expected that the service will actively encourageolder people to become volunteers. Contribute to local community development by identifying gaps in services,suggesting new or improved activities, and monitoring the effectiveness ofcommissioned support.To promote the Service by ways of talks, presentations, articles and interviews.General:To act as an ambassador for Age UK Norfolk.To participate in the appraisal scheme and undertake training appropriate tothe development of your job role and in line the Organisation’s statutoryobligations.To work to the agreed standards and policies of the Organisation. To carry out other duties that are consistent with the duties and responsibilitiesof the post.Job DescriptionLife Connector AdvisorRegistered Charity No: 1077097Education and ExperienceEssential CriteriaDesirable CriteriaPrevious experience of working       with older peoplePrevious experience of working       with vulnerable people of any ageExperience of working with people (ina professional or personal context) toAdvocate for their views and wishesand get their voice heard.Managed or supported volunteersExperience of Social care and/orWelfare BenefitsExperience in an advisory servicepreferably working directly with OlderPeople Knowledge of the Advice QualityStandard and the importance ofproving accredited advice Job DescriptionPerson SpecificationRegistered Charity No: 1077097A high level of written and verbalEnglish and MathsThe post holder will have experienceof dealing with people who havemore complicated life challengesA good understanding of the needsand issues affecting Older Peoplefrom a wide range of backgroundsand communities.Key Skills and AbilitiesPersonal AttributesEssential CriteriaEssential CriteriaJob DescriptionPerson SpecificationRegistered Charity No: 1077097Excellent Communication skills witha proven ability to communicationwith older people who havecommunication barriers.Ability to prioritise and plan work;take responsibility in decisionmaking, be very well organised andwork independently to meetdeadlines.Ability to be solution focussed whenencountering obstacles as part ofday-to-day work.Ability to work under pressure.Ability to use Microsoft packages e.g.word, Outlook and basic databasesystems.Good listeningFlexible approachCommitted to working with oldervulnerable peopleEmpatheticSelf-motivatedPassion to support vulnerable peopleOther RequirementsEssential CriteriaThis post is classed as having a high degree of contact with vulnerable adults andis exempt from the rehabilitation of offenders’ act 1974. As a regulated activity,an enhanced disclosure will be sought through the Disclosure and Barring Serviceas part of Age UK Norfolk employment checks. Ability to travel independently across North Norfolk (mileage reimbursed).The post holder will work flexibly across the North Norfolk District areas from avariety of offices, working closely with partner agencies.  The workingenvironment may at times be challenging and varied so flexibility is veryimportant. The post holder must be aware of, support and promote Equality and Diversity inall its forms and ensure that beneficiaries have equality of access to opportunitiesto participate.Job DescriptionPerson SpecificationHow to applyTo apply for this role, please complete theapplication form on our website and email itto humanresources@ageuknorfolk.org.uk