Job Title:

Service Manager

Salary Range:

£31,000 - £34,000 (dependant on qualification)

Responsible To:

Registered Manager

1.  Job Summary

The Service Manager is responsible for ensuring the organisation provides a person-centred service to
all members, building relationships with them, their families and the local community.

The role is responsible for the supervision and management of a team of support workers, writing care
and support plans and rota planning.  The post holder will also be responsible for team management
for annual leave, appraisals, performance management and any employee relations issues. The Service
Manager will work in partnership with the Registered Manager to deliver against all strategic objectives
within the operations division.

2.  Key Tasks

  To work alongside the Registered Manager, organising and writing care and support plans, and
risk  assessments.  Also  supporting  staff  to  provide  person  centred  services  to  our  members,
adhering to organisational policies and procedures and quality systems.

  To be responsible for the delivery of the service which takes into account all of the day-to-day

operational requirements, and also quality measurements and monitoring.

  To deputise for the Registered Manager and be the responsible manager in their absence carrying

out all the duties that this position entails.

  To ensure the service has the required level of resources to support members, including ensuring

that the service is fully staffed according to agreed levels.

  To ensure that all members are aware of all social, recreational, and community opportunities

and events and facilitate necessary access.

3.  Operational Tasks

  To be responsible for the rostering of Support Workers by ensuring that rotas are produced well
in advance of the month and the staff team are fully aware of where they are working for the
next 4 weeks.

  To efficiently manage rota changes when they arise and cover support shifts when required
  To deploy staff in a way which maximises cost efficiency whilst meeting the demands of members
  To ensure that appropriate person-centred support arrangements are in place for each member

and reviewed in line with organisational policies and procedures.

  To  implement and  monitor  quality  assurance  strategies  and  documents,  actively  promoting  a

culture of continuous improvement.

  To be responsible for authorising annual leave requests ensuring that the service has the required

level of resources to meet the needs of our members.

  To ensure that all day-to-day changes and amendments to staff schedules and rotas are recorded

in the workforce planning system and that adequate staffing levels are maintained.

  To ensure that all relevant records and documentation is reviewed and updated in line with the

requirements of our governing body.

  To  collaborate  with  the  Social  Work  team  to  carry  out  initial  assessments,  home  visits,  risk

assessments and transition plans for referrals.

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  To  ensure  that  all  care  and  support  plans  and  risk  assessments  are  regularly  reviewed  and

updated and recorded in the relevant files.

  To conduct weekly/monthly quality assurance site visits and ensure audits are completed (fire


/  H&S /  infection  control  /  medication /  finance  /  property  etc.  To  write  results-based  action
plans, implement and review.

  To ensure all health and safety legislation, internal and external guidance and procedures are

communicated and implemented.

  To  work  with  the  senior  managers  to  ensure  an  anti-oppressive,  anti-abusive  and  non-

judgemental approach to service provision.

  To  ensure  all  incidents,  accidents  and  safeguarding  concerns  are  appropriately  recorded  and

raised to senior management in a timely manner.

  To work with members who exhibit challenging behaviour, supporting them to learn self- control
and  more  socially  acceptable  ways  of  communicating,  coping  with  situations  and  by  applying
appropriate  behavioural  strategies  in  collaboration  with  the  Registered Manager  and  the  PBS
Lead.

  To  work  in  collaboration  with  the  Programming  Team  to  ensure  there  is  a  varied  activities

programme that meets the needs of members.

  To ensure that all members have an allocated key worker.
  To ensure that member’s religious beliefs are supported and encouraged and that opportunities

are sought for them to socialise in the Jewish Community.

  To ensure personal care needs of member’s dignity, respect and privacy.
  To administer medication as required and in accordance with the doctor’s instructions, and

  To  take  shift  responsibility  for  on-call  and  emergency  response  on  a  rota  basis  within  the

that procedures laid down are strictly adhered to following appropriate training.

management team.

  To deliver hands on support within the team as required in emergency situations.
  To undertake any other duties as may be reasonably requested.

4.  Communications

  Ability to communicate effectively across multi-disciplinary teams, both internally and externally.
  Ensure effective representation and joint working with key agencies, families and individuals.
  To build and maintain positive relationships with parents of Kisharon Langdon members.

5.  People Management



Line  management  responsibility  for  a  team  of  support  workers  including  matters  relating  to
supervisions and appraisals, ensuring issues are addressed as required.

  To manage and support staff in line with Kisharon Langdon Policies and Procedures, including
supervision, absence management, performance management, disciplinary and grievance issues.

  To ensure all staff receive regular supervision and they are recorded.
  To take responsibility for the recruitment and selection of support staff including a full induction

and completion of the care certificate, in collaboration with the Registered Manager.

  To train, develop coach and motivate staff through leading by example and demonstrating good

working practice.

  To ensure training needs of all staff are met effectively – implement induction programmes and

identify and provide for ongoing training needs.

  To  hold  regular  team  meetings  with  the  support  workers  and  ensure  the  meetings  are

documented.

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6.  Financial Management

  To work within agreed budgets.
  To ensure the financial probity of the member’s monies and ensure the organisation’s policies

and procedures regarding finances are rigorously followed.

  To ensure all payroll documentation is completed, checked, approved and signed off by the given

deadline.

  To authorise staff expenses, ensuring that claims are in line with Kisharon Langdon Expense Claim

policy.

7.  Key Values

In addition to undertaking the duties as outlined above, the post holder will be expected to adhere to
the following:

  Organisational Values

To behave in accordance with the organisation’s values or Respect, Integrity, Community and
Excellence.

  Equality & Diversity

To act in accordance with the Organisations Equality & Diversity Policy, which is designed to
prevent discrimination of any kind.

  Health & Safety

Ensure that all duties are carried out in line with the Organisation’s Health & Safety Policy.

  Risk Management

Responsible  for  reporting  complaints,  incidents  and  near  misses  through  the  appropriate
reporting procedures.
Responsibility for attending health & safety training as required.
Responsibility for assisting with risk assessments.

8.  Note

This job description outlines the roles, duties and responsibilities of the post. It is not intended to detail
all specific tasks.  Kisharon  Langdon reserves the right to alter the content of this job description to
reflect the changing needs of the organisation but is a correct reflection of the main duties of the post
at the time of writing.

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9.  Acceptance

I agree to undertake the duties of the job in accordance with the above.

Signed ............................................................. (Post Holder)

Name: .............................................................  (Print)

Date: …………………….

Signed ........................................................ (Line Manager)

Name: .............................................................. (Print)

Date: …………………….

This document is to be signed and returned to the HR Department on your appointment
and/or at the review point for Kisharon Langdon Job Descriptions. The signed copy will
be retained on your Personnel File.

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PERSON SPECIFICATION

Service Manager

Essential

Desirable

  NVQ in Leadership /

Management

  Previous experience of

supporting access to life-
long learning
opportunities.
  Understanding of
tendering process.

Qualifications

Experience

Communication  &  People
Skills:

  NVQ in Health & Social
Care - Level 4 / RMA or
Level 5 Diploma, or
currently working
towards. Minimum
requirement - Level 3.

  Rota planning in line
with contracted care
needs across a 24 hour,
7-day rota.

  Previous experience of
financial management
and budget control.

  Previous line management

experience.

  Proficient in the use of
Microsoft Office in
particular Outlook, Word
and Excel.

  Significant previous

experience of working
with adults with learning
disabilities and autism
within a residential
/supported
living
environment.

  Previous experience of
management of service
provision in the care sector.

  Ability to address and

respond to employee issues
in a fair and consistent
manner. Including informal
and formal performance
management.
  Good written and

oral communication
skills.

  Ability to demonstrate
professional attitude
with excellent
influencing and
negotiating skills.

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Organisational Skills:

  Ability to establish
and maintain
effective professional
working relationships.
  Ability to manage time and

workload effectively
without direct supervision.

  Ability to prioritise

workload to meet changing
deadlines.

Specialist Knowledge & Skills:

  Working knowledge of

  Knowledge of agencies /

regulatory body
inspection processes and
documentation.

  Working knowledge of CQC
fundamental standards.

  Working knowledge of

safeguarding procedures
and processes.

  Previous experience of
conducting quality
and health & safety
assessments.

  Previous experience of
maintaining accurate
records and
undertaking audits.
  Good understanding of

the social care sector and
current challenges.
  Previous experience of
writing and reviewing
care plans and risk
assessments.

  Ability to identify risk and
implement action plans.

  Ability to work flexibly

and participate in the on-
call rota.

  Full, clean driving licence
and use of own vehicle.
  Candidates should indicate
an acceptance of and
commitment to the
principles underlying
Kisharon Langdon’s Equity
& Diversity and Health &
Safety Policies.

services working with adults
with learning disabilities,
mental health issues and
physical disabilities.

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Other