2162 - Levy Operations Co-Ordinator

1 year(s) 0 month(s)

CITB is on the lookout for a dynamic Levy Operations Co-ordinator who’s ready to deliver outstanding customer service, expertly manage employer accounts, and play a key role in driving the success of the CITB Levy lifecycle.

Role - Levy Operations Co-ordinator 

Location - Bircham Newton/Hybrid Working

Working Pattern - Full Time

Hours of Work - 35 hours per week – on average two days in the office per week following initial face to face training  

Post Type – 12 months Fixed Term Contract

Target Salary - £35,810 per annum

CITB is the industry training board for the construction sector in England, Scotland and Wales. It's our job to help the construction industry attract talent and to support skills development, to build a better Britain.

CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to build a workforce that reflects Britain’s diverse population, and people from under-represented groups are encouraged to apply for vacancies.

We're looking for a self-starter with strong administration skills to join the Levy/Finance team.

About the role

The Levy Operations Co-ordinator is accountable for assisting and supporting CITB customers (primarily Employers) through all elements of the CITB Levy lifecycle through the delivery of both reactive and proactive effective customer contact.

To ensure all customer accounts are accurate, up to date and are consistently reviewed against the Levy life cycle to identify any further actions to be completed.

Key responsibilities and accountabilities

1 - Effective account management and support of all activities within the CITB Levy Lifecycle, including:

• Registration of new employers
• Review and maintenance of information held on the CITB Levy Register
• Administration of employer accounts (e.g. changes to status, scope, contact details, online account support, etc)
• Support in Levy Returns and Assessments
• Support with the collection of CITB Levy collection

2 - Responsibility for the delivery of a professional customer service and experience - exceeding our customer’s expectations by taking ownership of every customer interaction ensuring an excellent standard of service every time.

3 - Providing support and guidance to ensure customer adherence to all relevant Levy related legislation and statutory requirements whilst complying with all regulatory requirements.

4 - Effective use of all available methods of customer communication including telephony (both inbound and outbound), emails, correspondence, virtual face to face and any future methods adopted

5 - To ensure timely delivery of workload is completed to required quality benchmarks

6 - To provide on the job training, knowledge sharing and collaboration to support to new and existing team members

About You

To apply for this role, you must be able to demonstrate that you:

• Are a clear, confident and persuasive communicator at appropriate levels demonstrated by a variety of written, verbal and face-to-face methods
• Have the ability to develop and maintain relationships with customers
• Have a strong customer focus with enhanced customer handling skills (including handling difficult customers)
• Have experience in problem-solving skills and dispute resolution skills
• Are self-motivated and able to manage and complete own workload within timescales
• Are committed, enthusiastic and professional
• Are computer literate with a high attention to detail and accuracy

Ideally, you can also demonstrate that you:

• Have experience of working in a customer services team
• Have experience of working within a regulated environment
• Have experience of working knowledge of CITB Levy scheme and systems used in the administration of this scheme.
• Have a recognised customer service qualification

Other requirements

Flexible approach to working hours to meet deadlines when required

*For full details, please refer to the Role Profile. 

What You’ll Get in Return: 

• Free onsite lunch

• Free onsite parking

• 25 days holiday + bank holidays

• 3 additional days Christmas shutdown

• Generous pension scheme (up to 9% employer contribution)

• Life assurance (4x salary)

• 2 paid volunteering days per year

• 24/7 GP Services

• Employee Assistance Programme

Why Join CITB  

At CITB, we’re dedicated to supporting the skills and training needs of the construction industry. You’ll be part of a collaborative team that values integrity, continuous improvement, and making a real impact.

Safer Recruitment 

Closing Date 

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.

For general queries or support with your application, please contact CITB's Talent Acquisition Team at careers@citb.co.uk

or

For general queries regarding your application, please contact our customer contact services CITB-recruitment-enquiries@gov.sscl.com or 0345 241 5364.

14/11/2025, 23:55 hours

our Behavioural competency frameworkand CITB's values.