Head of Impact and Quality

Salary: £47,730 – £51,800 per annum, depending on experience (plus London Weighting of £2,271 where appropriate) pro rata

Location: This role can be remote, with occasional travel required. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Deadline: Monday, 27th October 2025 at 9am

Interviews: Monday, 3 and Tuesday, 4 November 2025. There may be a second round of interviews.

Start date: Ideally Monday, 1st December 2025

Contract and hours: Permanent. Full time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours. We are open to 0.8 or 0.9 FTE for the right candidate.

About the opportunity

As Head of Impact & Quality, you’ll lead the department that covers impact measurement, evaluation of our programmes, data management, curriculum development, training and quality of tutors and other initiatives that drive the evidence-based culture of Action Tutoring. With a strong understanding of the charity’s theory of change, you’ll strengthen existing impact and quality processes and make strategic recommendations that develop these further. You’ll play a vital role in helping the Senior Management Team balance quality and quantity with sustainable business decisions. As well as leading the department, you’ll build external networks and represent the charity externally at relevant events, in person and online. As Action Tutoring begins planning for a new strategic cycle, you’ll design, evaluate and advise on the scale up of pilots in new ways of achieving our mission.

Duties and responsibilities

People and Cultural Leadership

You’ll manage the workload distribution across the Impact & Quality department functions and teams, ensuring that projects are delivered according to strategic priorities.
You’ll line-manage a small team of managers who have responsibilities for curriculum, training, quality, insights and data management activities across the department.

Strategic and Senior Management

You’ll contribute to Senior Management Team discussions and decisions, representing the impact and quality functions, ensuring all decisions consider the implications on our evidence base, protecting the drivers of impact and maintaining our reputation as a sector-leading impact organisation.

Impact and quality oversight

Leadership and oversight to ensure continued smooth implementation of a Randomised Control Trial lasting the first 6-9 months of this role.
You’ll be accountable for the development and implementation of the Impact Strategy of the organisation.

A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert.

Person specification, qualification criteria:

The right to work in the UK.
University degree or equivalent experience in a relevant field of quantitative or social research.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

Excellent project management and project sponsor skills and experience, able to juggle multiple complex projects that are cross-organisational and manage external stakeholders.
Able to manage other experts and get the best from them drawing from an interdisciplinary approach to your work.
Enjoys leading a team, supporting development of manager skills and capabilities.
Understands how a theory of change drives the development of delivery and is able to apply this to new modes of operations.
Strong logical reasoning, able to break processes into logical steps and understands how to maintain excellent data management practices.
A confident user of databases able to utilise the data it holds to generate insights for the SMT. Champion good data governance in collaboration with the Data Manager.
Experience of Salesforce CRM would be desirable but not essential.
Very familiar with the principles of evaluation and how to design evaluations to produce meaningful and reliable insights. This includes qualitative and quantitative activities.
Experience of working with external partners to evaluate work. Experience of developing pilots or start-up scale organisations would be desirable but is not essential.
Strong numerical skills, able to conduct diagnostic and predictive analysis of quantitative data sets.
Strong written communication and research skills, able to produce clear and jargon-free reports and summaries that synthesise qualitative trends.
Strong change management skills and experience, ensuring innovations are launched and embedded successfully.
Able to plan at a strategic level, factoring in external environment trends, financial limitations and scalable solutions.
In addition, the job holder is expected to substantially demonstrate the four competencies in our competencies framework at the ‘Head of ‘Level.

You will be likely be more successful in this role if you have:

Experience working in the charity sector.

Benefits

Hybrid working – We offer a flexible combination of office and home based working.
Holiday – 25 days holiday a year (plus UK public holidays), increasing by a day for each complete year of service (up to five extra days). 3 additional days between Christmas and New Year.
Flexitime and TOIL – We have a flexible policy for working hours, and offer TOIL where staff have to work particularly early in the day or late in the evening, so that they can reclaim those hours at another time.
Team away days – The whole team across the UK gets together three times a year.
Pensions – We have a workplace pension scheme with a 3% employer contribution.
Sabbatical leave – We offer paid and unpaid sabbatical leaves to our long standing colleagues.
Culture of celebrating – Regular thanks and praise and monthly recognition of ’heroes’ to celebrate employees going above and beyond.
Knowledge-sharing – Lots of opportunities to learn from others in the organisation, including policy briefings, shadowing colleagues and peer-to-peer development.
Socials – Team socials around team days, regular bring-and-share team lunches and other activities.
Proofreading Team – As well as checking the accuracy of all content Action Tutoring shares with external audiences, our proofreading team supports individuals who would value an extra pair of eyes on their writing.
Ad hoc projects – Interested in other exciting topics relevant to our charity? Then join one of our working groups (including policy, diversity and inclusion, curriculum and training, socials, data and insights) and support with ongoing projects.