JOB DESCRIPTION AND PERSON SPECIFICATION
Job Title:
Project:
SCP:
On call rate:
Responsible to:
Responsible for:
Working hours:
Support Worker
SafeSpace
5-6
£10 per 24 hour period, plus overtime (or TOIL where required) for the hours covered
on site.
Project Manager
N/A
Rolling shifts on a 35 day rota (Pendle) or a 28 day rota (Rossendale) with hours ranging,
with on call responsibilities for emergency cover.
The main objectives to be achieved by the post holder
1.1 To work as a member of the SafeSpace project team; providing high quality, trauma informed, person centred and
outcome focused support to young people to address their homelessness and housing needs.
1.2 To empower young people with their personal development journey to promote and sustain future independent
living.
1.3 To maintain a working knowledge of PAC policies and procedures and comply to all.
1.4 To be positive and motivational in promoting PAC’s ethos and values.
Support
2.1 To effectively respond to all aspects of referrals and enquiries for support and accommodation.
2.2 To complete referral, assessment and admission arrangements as appropriate in line with policy and procedure.
2.3 To regularly assess and review needs, risks and support planning with service users.
2.4 To support young people in understanding their strengths, identifying their goals and achieving outcomes in line with
their support plan, including the creation and review of support plans.
2.5 To be the key worker for a number of young people residing within the accommodation; leading on their support
pathway.
2.6 To maintain an ongoing knowledge of individual service users’ engagement, needs and case records.
2.7 To deliver a programme of support to young people to enable their development of life skills, independent living skills,
and social skills.
2.8 To work with young people in a group setting and on a one to one basis to address their wellbeing and practical needs.
2.9 To facilitate resident meetings, workshops and activities.
2.10
2.11
To engage additional services to meet young people’s unmet needs.
To provide support and information in a variety of formats to meet young people’s development and learning
needs.
2.12
To work and deliver all aspects of support in a trauma informed way.
Positive Action in the Community
Registered Charity Number 1088536 | Company by Limited Guarantee 04167948 | Registered in England & Wales, Hills House, Leeds Rd, Nelson, BB9 8EL
JOB DESCRIPTION AND PERSON SPECIFICATION
2.13
To be responsible for safeguarding and promoting the welfare of service users at all times.
2.14
2.15
To promote participation of service users in the delivery and development of the service.
To engage in monthly case management support with the Project Manager, reviewing engagement and case
progression for young people allocated to you.
2.16
To conduct move on and exit assessments, providing clear exit pathways from the service.
2.17 To complete monitoring and reporting processes, evidencing support offered, provided and the differences made.
2.17
To adhere, comply with and uphold the policies and procedures in place in response to the Supported
Accommodation Regulations (2023), performing duties on the basis that we are Ofsted regulated.
2.19 To form part of the ‘2nd line on call’ rota for your relevant SafeSpace project, being on call for emergency and
unplanned cover (including covering for day, evening, weekend or waking night shifts in an emergency).
Tenancy Management
3.1 To prepare for and assist with the move in of young people, ensuring flats/rooms are cleaned and prepared for new
service users.
3.2 To support tenancy management and housing management tasks.
3.3 To plan for and support with the preparation of service users’ move on from the service.
3.4 To help maintain the cleanliness and tidiness of the SafeSpace premises, ensuring the facilities are welcoming, inclusive
and accessible by all.
3.5 To provide support with the management of the project buildings and grounds to ensure the project is safe and secure,
and that risk assessments, and health and safety and fire regulations are complied with.
3.6 To deal effectively and sensitively with project challenges, emergencies or crisis situations such as; conflict, missing
person incidents in line with PAC policy and procedures, utilising DSL support as appropriate.
Administration
4.1 To ensure accurate and timely case records are maintained in line with project procedures.
4.2 Complete necessary monitoring for the project to ensure outcomes are achieved and learning is gained.
4.3 Comply with data protection legislation, confidentiality and information sharing policy and procedures and all
legislation connected to your work in order to uphold standards of best practice.
Health and Safety
5.1 Comply with and contribute to all aspects of health and safety and risk assessments within the service.
5.2 To work as shift patterns require (including lone working), maintaining the safety and security of the building in line
with PAC policy and procedure, making appropriate use of on call support as required.
5.3 To manage young people and visitors within a supported accommodation environment, ensuring the premises are
safe and secure for all.
5.4 To report any health and safety concerns immediately and take appropriate action to minimise any risks identified.
Positive Action in the Community
Registered Charity Number 1088536 | Company by Limited Guarantee 04167948 | Registered in England & Wales, Hills House, Leeds Rd, Nelson, BB9 8EL
JOB DESCRIPTION AND PERSON SPECIFICATION
5.5 To help maintain the cleanliness and tidiness of PAC premises, ensuring the facilities are welcoming, inclusive and
accessible by all.
Finance and Resources
6.1 To ensure that PAC financial policies and procedures are adhered to.
Human Resources
7.1 Engage in case management, supervision, debriefs, performance appraisals, team meetings, away days and
consultation opportunities.
Working with others
8.1 To effectively communicate internally and externally on a daily basis by assisting people in a helpful and diplomatic
manner and dealing with enquiries appropriately, in line with policy and procedures.
8.2
To work in a way which demonstrates respect for and understanding of the diverse need, circumstances, lifestyles
and choices of service users.
8.3 To respect and value the diversity of the community in which the services works in, and recognise the needs and
concerns of a diverse range of young people ensuring the service is accessible to all.
8.4 To effectively liaise with and engage with other professionals as appropriate.
8.5 To advocate effectively, representing young people’s views and putting forward professional views.
8.6 To attend multi-agency and professionals meetings as appropriate.
8.7 To refer young people to other services to meet unmet needs that cannot be met by the service.
8.8 To promote the participation of service users in the delivery and development of the project, including regularly
seeking service user’s feedback and views and responding positively and professionally to complaints, compliments
and comments.
8.9 To support other team members in carrying out their duties effectively, including the effective communication of
relevant information during handovers and in line with PAC procedures.
8.10 To take responsibility for being the ‘staff champion’ on an agreed subject area relating to young people that is
relevant to your role, experience and personal development.
Additional Requirements
9.1 To work flexibly in order to meet the needs of the service.
9.2 Contribute to all quality mark systems.
9.3 To support and positively promote the charities activities, development and profile to service users and the wider
community, including assisiting in the organisation and participation in publicity and fundraising events as required.
9.4
To undertake appropriate training and engage in development days.
9.5 To fully understand and comply with PAC’s safeguarding policies and procedures for child protection and
the protection of vulnerable adults.
Positive Action in the Community
Registered Charity Number 1088536 | Company by Limited Guarantee 04167948 | Registered in England & Wales, Hills House, Leeds Rd, Nelson, BB9 8EL
JOB DESCRIPTION AND PERSON SPECIFICATION
9.6 To provide support elsewhere in the service as presenting needs arise, as directed by your line manager.
Note:
In addition, other duties at the same responsibility level may be interchanged with/added to this list at any
time.
Developed by: Jen Gore (Head of Services and Development) – 01/10/2024
Agreed by: Claire Bennett (CEO)
Positive Action in the Community
Registered Charity Number 1088536 | Company by Limited Guarantee 04167948 | Registered in England & Wales, Hills House, Leeds Rd, Nelson, BB9 8EL
JOB DESCRIPTION AND PERSON SPECIFICATION
PERSON SPECIFICATION
Essential criteria – successful applicants must have/ be;
10.1 An understanding of the varying needs and experiences of young people affected by homelessness.
10.2 Experience of working with people or have transferable skills to be able to support young people effectively.
10.3 An ability to apply strength based and trauma informed approaches to support and empower young people to reach
their full potential.
10.4 An ability to plan, and deliver, support and activities for young people to develop their life skills, personal skills,
abilities and confidence.
10.5 The ability to work as part of a team and the ability to work using your own initiative.
10.6 An understanding of confidentiality, equal opportunities, non-judgemental attitudes and be committed to these
principles.
10.7 The ability to be empathetic with service users and to act with integrity and respect with all service users, agencies
and individuals.
10.8 The ability to work sensitively in a multi-cultural environment.
10.9 The ability to effectively communicate with a wide range of people.
10.10 Computer literate and have the ability to maintain service user records and monitoring information in a clear and
accurate manner; being confident in the use of Microsoft packages and case management software.
10.11 An ability to follow all required policies and procedures including child protection and safeguarding procedures.
10.12 A willingness to undertake training and development opportunities, in line with grade and post.
10.13 An ability to work flexibly including, days, nights, weekends and bank holidays, and attending day time meetings
and training when required.
10.14 To possess/gain and maintain a satisfactory enhanced disclosure and barring service check.
Desirable criteria – applicants with these requirements are more likely to be successful;
11.1 To hold a level 3 qualification in an area related to community work, social work, social care, advice, guidance, support
work.
11.2 Experience of providing support to young people in need.
11.3 Experience of working in/ providing support in a supported accommodation setting.
11.4 An understanding of tenancy management and housing management tasks.
11.5 An understanding of the UK benefit system and housing issues in relation to young people.
11.6 Experience of contributing to and undertaking risk assessments.
11.7 Experience of recording information completely and accurately.
Positive Action in the Community
Registered Charity Number 1088536 | Company by Limited Guarantee 04167948 | Registered in England & Wales, Hills House, Leeds Rd, Nelson, BB9 8EL