LEAD, MEMBER
ENGAGEMENT
Appointment brief
September 2025

Lizzy Clark
Director , Harris Hill Ltd
020 7820 7333
lizzy.clark@harrishill.co.uk
www.harrishill.co.uk

BACKGROUND

Consumers International is the world’s leading network of consumer organisations,
uniting over 200 Members in more than 100 countries. Together, we work to protect
and empower consumers everywhere, championing their rights and ensuring their
voices shape products, policy and practice.

We collaborate with our Members and partners to tackle critical, systemic issues
that affect people as consumers. As the only independent global advocate for
consumers, we represent their interests in international policy forums and the global
marketplace – helping to shape systems that are fair, safe and sustainable by design.

Joining Consumers International means contributing to bold, cross-border solutions
at the forefront of consumer rights. Explore a selection of our recent achievements
here.

OUR VALUES

The Consumers International team strives to live the following values:

Leadership

• Making tough trade-offs to ensure we deliver against strategy.
• Charting a path forward – listening to other perspectives, while being

independent of those perspectives.

• Self-starting, motivated to put ourselves in leadership positions and

drive forward pieces of work.

• Striving to bring others with us – colleagues understand the direction

we are taking and our reasoning. Viewpoints are sought at key
moments and delivery is orientated around the strategy.

Inclusivity

•

In delivering our strategy, creating the space to listen and understand
views, and diversity of participation and representation.

Caring

• Caring about the career development and success of our colleagues

and how our team collaborates together.

• Caring about the future of consumers and members and achieving

impact for them through our strategy and change agenda.

Innovation

• Pursuing new creative ideas that have the potential to change the

world.

Agility

• Adapting quickly in response to opportunity.

Efficiency

• Generating the greatest impact for the least effort. Keeping it simple

and systemising for efficiencies.

Excellence

• Delivering work to the highest standards with professionalism and

integrity. The quality of work is evident to all.

Passion

• Passion for a safe, fair, and sustainable marketplace for consumers
drives our impact and the achievement of our organisational goals.

• Engaging with energy and excitement.

JOB DESCRIPTION

Job title: Lead, Member Engagement

Location: Remote working, with optional two days per week co-working space provided

Managed by: Head of Communications and Membership and connected to Director
General

Contract: Full time, 2 years fixed term with a strong likelihood of becoming permanent

Salary: £40,000 - £50,000

Deadline: Interviews are being held on a rolling basis, so we encourage applicants to
apply early. There is a firm deadline of 9am, Monday 20th October 2025, after which we
will no longer accept applications.

Purpose of the role

We are seeking a dynamic Lead, Member Engagement to strengthen our relationships with
our global membership, grow our community, and deliver meaningful value to members.
This role is central to our mission, ensuring that Consumers International remains a
trusted, vibrant platform for consumer organisations around the world.

The successful candidate will lead initiatives to enhance member experience, design
compelling engagement activities and campaigns, and identify opportunities for
collaboration and growth. This is a hands-on role for someone who is highly organised,
creative, and passionate about building strong communities.

Why Join Us?

• Play a pivotal role in strengthening and growing a global movement for consumer rights.

• Lead initiatives that directly impact and support over 200 member organisations

worldwide.

• Collaborate with a passionate, diverse, and mission-driven team.

• Be part of a globally respected organisation driving meaningful change.

Key responsibilities

Strategy & Innovation

• Ensure and deliver a clear and robust strategy and value proposition for Member
engagement and outreach aligned with Consumers International organisational
strategy.

•

Identify new opportunities for Members and propose practical approaches to growth
and development.

Community Relationship Management

• Work closely with our Members around the world, maintaining and deepening

relationships.

• Connect and visit with Members – leading consumer advocates around the world - to
understand their opportunities and challenges, respond to opportunities, ideas and
concerns.

• Ensure the rest of the organisation is engaging effectively with Members in all our work.

Community Activity Management – Events, Projects, Campaigns & Communications

• Support the design and delivery of a dynamic and inspiring calendar of virtual and in-

person events, webinars, workshops, and networking opportunities for Members, which
inform and help Members with their own efforts to build organisational resilience.

• This includes for our global events for our Members such as our Global Congress and

World Consumer Rights Day.

• This includes effective collaboration with internal teams and external partners to deliver

engaging and impactful programming for Members.

• Shape and deliver campaigns that address top consumer issues together with our

Members, such as our recent campaigns on transparency in finance or Buy Now Pay Later.

• Support communications efforts to ensure Members are consistently informed, inspired,

and engaged.

Community Development

• The Lead identifies strategies and opportunities to grow our network worldwide and

pursues these with active support of the team.

Special Initiatives

• We also conduct projects and initiatives on topics of relevance to our Members related to
trade, product safety or other issues.  The Lead will identify these opportunities and shape
and deliver them with support from the team.

Organisational development for member engagement

• Lead on developing and embedding procedures that ensure compliance with the Articles

of Association and wider organisational policies, safeguarding the integrity and
effectiveness of the membership function.

• Anticipate, identify and proactively manage issues, ensuring risks are mitigated swiftly and

constructively to protect the organisation’s reputation and member experience.

This is a description of the job as it is presently constituted. It is the practice of Consumers
International to review job descriptions from time to time and to update them to ensure they
relate to the job as then being performed, or to incorporate whatever changes are being
proposed.  This will be conducted in consultation with you. It is the organisation’s aim to
reach agreement on changes, but if agreement is not possible, Consumers International
reserves the right to insist on changes to your job description, after consultation with you.
Consumers International is an equal opportunities employer with a policy to ensure that no
job applicant or employee should receive less favourable treatment on any grounds not
relevant to good employment practice.

PERSON
SPECIFICATION

Essential
Requirements

Experience &
Understanding

Criteria

• Proven experience in membership management, community building, or

stakeholder engagement, ideally in a global or non-profit context.

• Track record in organising impact-driven events and campaigns.
• Excellent stakeholder analysis experience.
• Risk management experience.

Skills And
Abilities

• Exceptional interpersonal, networking and communication skills (both

online and in person) with a strong service mindset.

• Highly organised, with the ability to prioritise well and manage complex

schedules and information.

• Passionate about building inclusive, vibrant communities.
• Collaborative, culturally aware, and comfortable working with a diverse,

international network.

• Self-starter with can-do attitude, proactively proposing new ideas and

solutions in support of our strategy and continuous improvement

• Strong IT skills, including for delivering an exciting online experience for
Members and a good grasp of Salesforce (or equivalent software) and
project management tools.

• Ability to introduce and use new systems, processes and tools to help

drive efficiency and impact.

• Commitment to the aims and objectives of Consumers International
• Excellence in English essential
• Able to work autonomously in a distributed (remote) organisation
• Ability and interest in travel

• Understanding of international non-profits, consumer rights, or advocacy

sectors is desirable.

• Second language would be an asset (in particular, Arabic, French,

Spanish)

Other
Requirements

Desirable
Requirements

TERMS OF APPOINTMENT

Job title:

Located:

Managed by:

Contract:

Salary:

Benefits

Lead, Member Engagement

Remote working, with optional two days per week co-
working space provided

Head of Communications and Membership and
connected to Director General

Full time, 2 years fixed term with a strong likelihood
of becoming permanent

£40,000 - £50,000

• Consumers International employee benefits

offered will be in line with the statutory
requirements in effect for the regional location
that the applicant resides in. Applicants must
have residency rights in their specified location.
• We offer co-working spaces (up to 2 days at Regus
offices) and an allowance for the pension scheme
if the individual is hired through Globalization
Partners, our international recruitment partner.

• Holiday entitlement will be specific to each

location and will be dependent on the public
holidays available in the location.

HOW TO APPLY

If you would like to apply, please send the following:
• An up-to-date CV

• A Supporting Statement (no more than 2 x A4 pages) outlining how your skills and
experience relate to the criteria detailed in the person specification of the job
description.

Please submit your completed application to lizzy.clark@harrishill.co.uk ASAP as the
applications will be reviewed on a rolling basis. There is a firm deadline of 9am, Monday 20th
October 2025, after which we will no longer accept applications.

Interview information

First stage interview:

A screening call with the Head of Communications
and Membership

Final interview:

Task and panel interview (dates on a rolling basis)

Should you be invited to interview, please let us know if you require any reasonable
adjustments so we can support you through the process.

SPECIALISMS

chief executives & directors • data management • fundraising • finance

human resources • marketing, pr & digital • operations, admin & support

policy, advocacy & campaigns • projects & programmes • temporary & interim

020 7820 7300

info@harrishill.co.uk

www.harrishill.co.uk