Job Description Driver – Processing Team Responsible to Processing Manager Job Purpose The Driver (Processing Team) is responsible for the safe and timely collection and delivery of donated goods, supporting both charity shops and warehouse operations. The role requires excellent customer service skills, a commitment to health and safety, and the ability to assist with stock handling and warehouse activities as needed. To assist with the transporting of goods/equipment for Oakhaven Hospice events and fundraising requirements Values The post holder will hold and engage with our organisational values; Together Compassion Excellence Accountability Actively Engaged Meaningful Respect Empathy Further information on our values and expected behaviours are listed at the back of this document Main Duties and Responsibilities You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction Collect and deliver donated goods between charity shops, warehouses, and customers efficiently and safely and to act as ambassadors for Oakhaven Hospice Trust Assist with loading and unloading goods, ensuring proper handling to prevent damage. Provide excellent customer service when interacting with donors, colleagues, and the public. Be sensitive to the needs of donators, particularly those who are bereaved. Maintain the charity vehicle in a clean and roadworthy condition, reporting any maintenance issues promptly. Main Duties and Responsibilities Adhere to all health and safety regulations, company policies, and procedures. Support shop teams with stock movement, storage, and replenishment as required. Assist warehouse operations by helping to sort and organise donations during downtime or when deliveries are not scheduled. Promote and assist with Gift Aid procedures if required. To PAT test small electrical appliances as and when required. Work may involve exposure to varying weather conditions during collections and deliveries. To ensure that the furniture/goods kept within the storage area are stored safely and in good condition. To collect donated goods from the shops and return to the storage area for preparation. To deliver prepared goods for sale from the storage area to the hospice shops. To assist with the general maintenance of the storage areas to ensure a clean, tidy and safe environment. To ensure that the vehicle maintenance/repair requirements are reported immediately. To undertake basic maintenance work within the shops/storage area or hospice as required. Transport equipment, material & personnel for Oakhaven fundraising events as required. Assist with transporting equipment, material and personnel in support of Oakhaven Hospice events and requirements. Complete necessary paperwork associated with the role. Maintain accurate documentation of deliveries and collections. Be an excellent representative of Oakhaven Hospice Trust and ensure good customer service. General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non clinical and clinical settings. Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event and appropriate insurance cover obtained. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. The ‘Why’ of Oakhaven ORGANISATIONAL VALUES Making every moment matter As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM. Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. Personal specification Requirement Essential Desirable Education, Training and Qualifications Skills and Knowledge Excellent timekeeping and organisational skills 5 GCSEs or equivalent at Grade C or above or relevant experience. Knowledge of fashion brands Experience of dealing with volunteers Experience of moving and handling heavy/awkward items Experience of working in charity retail Basic knowledge of retail Gift Aid schemes Personal Attributes Other Proven experience as a deliver driver assistant Able to demonstrate Oakhaven’s values Enthusiasm, commitment and energy and a willingness, where necessary, to work outside normal working hours. Team player Good social skills Good communicator Physically fit and able to work in a physically demanding role. Valid driving licence with no more than 6 points Due to our insurance you need to be over 25 years of age and minimum of 3 years driving experience