STRATEGIC
COMMUNICATIONS
LEAD (FAIR DIGITAL
FINANCE)
Appointment brief
October 2025

Hannah Whittington
Director , Harris Hill Ltd
020 7820 7302
hannah.whittington@harrishill.co.uk
www.harrishill.co.uk

BACKGROUND

Consumers International is the world’s leading network of consumer organisations,
uniting over 200 Members in more than 100 countries. Together, we work to protect
and empower consumers everywhere, championing their rights and ensuring their
voices shape products, policy and practice.

We collaborate with our Members and partners to tackle critical, systemic issues
that affect people as consumers. As the only independent global advocate for
consumers, we represent their interests in international policy forums and the global
marketplace – helping to shape systems that are fair, safe and sustainable by design.

Joining Consumers International means contributing to bold, cross-border solutions
at the forefront of consumer rights. Explore a selection of our recent achievements
here.

OUR VALUES

The Consumers International team strives to live the following values:

Leadership

• Making tough trade-offs to ensure we deliver against strategy.
• Charting a path forward – listening to other perspectives, while being

independent of those perspectives.

• Self-starting, motivated to put ourselves in leadership positions and

drive forward pieces of work.

• Striving to bring others with us – colleagues understand the direction

we are taking and our reasoning. Viewpoints are sought at key
moments and delivery is orientated around the strategy.

Inclusivity

•

In delivering our strategy, creating the space to listen and understand
views, and diversity of participation and representation.

Caring

• Caring about the career development and success of our colleagues

and how our team collaborates together.

• Caring about the future of consumers and members and achieving

impact for them through our strategy and change agenda.

Innovation

• Pursuing new creative ideas that have the potential to change the

world.

Agility

• Adapting quickly in response to opportunity.

Efficiency

• Generating the greatest impact for the least effort. Keeping it simple

and systemising for efficiencies.

Excellence

• Delivering work to the highest standards with professionalism and

integrity. The quality of work is evident to all.

Passion

• Passion for a safe, fair, and sustainable marketplace for consumers
drives our impact and the achievement of our organisational goals.

• Engaging with energy and excitement.

JOB DESCRIPTION

Job title: Strategic Communications Lead (Fair Digital Finance)

Location: Remote

Reports to: Director, Fair Digital Finance

Contract: Full-time, fixed term (3 years)

Salary: Up to £45,000 per annum

Deadline: 9am, Friday 7th November 2025

Purpose of the role

We are seeking an exceptional Strategic Communications Lead (Fair Digital Finance)
to deliver strategic communications, campaigns and events that amplify the impact of
Consumers International’s Fair Digital Finance Accelerator and broader digital finance
programme.

This role will lead the design and delivery of compelling storytelling, thought leadership
and strategic communications across multiple channels, ensuring that consumer
perspectives shape the global digital finance agenda. Working closely with our Advocacy
and Government Engagement Lead, this person will manage the communications and
production of key events, including a series of Policy Impact Forums to support consumer-
regulator dialogue, as well as peer learning sessions and global campaigns. They will
ensure that all outputs from our digital finance programme are effectively communicated
to Consumers International Members, relevant regulators and consumer protection
authorities, funders and global partners.

The successful candidate will combine creativity, strategic communications expertise and
strong project management skills with the ability to connect diverse audiences around a
shared vision for fair and resilient digital finance.
Why join us?

• Shape the global conversation on fair and inclusive digital finance.
• Lead strategic communications and high-profile events that influence international

policy.

• Work with a network of over 200 consumer organisations and leading actors across

•

finance, technology and regulation.
Join a dynamic, mission-driven organisation recognised as the global voice for
consumers.

Key responsibilities

Strategy and Innovation

• Develop and deliver a communications strategy for the Fair Digital Finance Accelerator

and wider digital finance initiatives, ensuring clear messaging, visibility and consistency
across all channels.

• Lead the positioning of Consumers International as a trusted thought leader in digital

finance through strategic storytelling and event communications.

• Collaborate with the Director, Fair Digital Finance and the Lead, Advocacy and

Government Engagement, to plan and execute integrated advocacy and
communications campaigns that drive tangible policy and behavioural change.

• Ensure all communications align with our global strategy, values and brand identity.

Content Development and Storytelling

• Translate complex digital finance issues into compelling narratives and accessible

communications products.

• Work closely with our central communications team to manage production of grant-
funded outputs including reports, case studies, advocacy materials, blogs, social
media content and newsletters.

• Develop clear, high-quality content that elevates Consumers International’s impact in

digital finance, ensuring outputs reach key audiences including regulators,
policymakers, funders and global stakeholders in digital finance.

• Maintain and elevate editorial standards and ensure alignment with organisational

messaging.

Events and Campaigns

• Co-lead the planning, coordination, and delivery of Policy Impact Forums, virtual

dialogues and global campaigns.

• Lead event communications and logistics, ensuring events are impactful, inclusive and

high-quality.

• Support production of the Consumers International Global Congress and other flagship

events, ensuring strong integration of the Accelerator’s visibility and messages.

• Work with Members and partners to spotlight success stories and case studies through

live events and digital channels.

Network and Stakeholder Engagement

• Collaborate with Members, ecosystem partners and funders to maximise visibility of

joint work.

• Provide communications support to consumer associations receiving sub-grants to

help them tell their stories and communicate their impact.

• Facilitate cross-network storytelling that highlights progress, learning and consumer

voice across regions.

• Build relationships with communications counterparts in partner organisations.

Monitoring, Learning and Impact

• Track and evaluate communications impact through metrics on reach, engagement and

influence.

• Capture lessons and best practices to strengthen future campaigns and outputs.

• Ensure grant reporting requirements on communications and visibility are met.

This is a description of the job as it is presently constituted. It is the practice of
Consumers International to review job descriptions from time to time and to update them
to ensure they relate to the job as then being performed, or to incorporate whatever
changes are being proposed. This will be conducted in consultation with you. It is the
organisation’s aim to reach agreement on changes, but if agreement is not possible,
Consumers International reserves the right to insist on changes to your job description,
after consultation with you.

Consumers International is an equal opportunities employer with a policy to ensure that
no job applicant or employee should receive less favourable treatment on any grounds not
relevant to good employment practice.

PERSON
SPECIFICATION
Skills and Experience

• Proven experience in communications, campaigns, or public affairs, ideally within

digital finance, development or consumer rights.

• Strong writing, editing and storytelling skills across long-form and digital formats.

• Experience producing virtual and in-person events.

• Ability to translate technical concepts into clear, engaging messages for diverse

audiences.

• Experience working across international contexts with multicultural teams.

• Excellent project management and organisational skills; comfortable balancing

multiple priorities.

• Collaborative, adaptable and creative mindset with an eye for innovation and detail.

TERMS OF APPOINTMENT

Job title:

Located:

Strategic Communications Lead (Fair Digital Finance)

Remote

Reports to:

Director, Fair Digital Finance

Contract:

Full-time, fixed term (3 years)

Salary:

Benefits

Up to £45,000 per annum

• Consumers International employee benefits

offered will be in line with the statutory
requirements in effect for the regional location
that the applicant resides in.

• We offer co-working spaces (up to 2 days at Regus
offices) and an allowance for the pension scheme
if the individual is hired through Globalization
Partners, our International recruitment partner.

• Holiday entitlement will be specific to each

location and will be dependent on the public
holidays available in the location.

HOW TO APPLY

If you would like to apply, please send the following:
• An up-to-date CV

• A Supporting Statement (no more than 2 x A4 pages) outlining  how your skills and
experience relate to the criteria detailed in the person specification of the job
description.

Please submit your completed application to hannah.whittington@harrishill.co.uk  by 9am,
Friday 7th November 2025

Interviews will then take place after this date.
Should you be invited to interview, please let us know if you require any reasonable
adjustments so we can support you through the process.

SPECIALISMS

chief executives & directors • data management • fundraising • finance

human resources • marketing, pr & digital • operations, admin & support

policy, advocacy & campaigns • projects & programmes • temporary & interim

020 7820 7300

info@harrishill.co.uk

www.harrishill.co.uk