Put your housing knowledge and experience to the test in a brand-new opportunity that will get your foot in the door of an award-winning organisation that makes a real difference to people's lives.

In the Housing Officer role you will:

• Deliver a proactive service, supporting tenants to sustain their tenancies, promoting thriving communities, and resolving tenancy queries, complaints, rent arrears, and anti-social behaviour cases
• Engage with tenants in the community, identifying those in need of support and signposting them to appropriate services, including social, financial, and welfare support agencies
• Collaborate with colleagues, partner organisations, and community groups to ensure a joined-up approach to housing management and continuous service improvement
• Manage a varied caseload of properties, maintaining accurate records and using ICT systems to ensure efficient, high-quality service delivery
• Act independently while making informed decisions in line with housing legislation, organisational policies, and values, balancing competing priorities and deadlines

• Previous experience in a housing-related role or similar
• Knowledge of housing legislation, housing issues, and ideally homelessness legislation
• Experience of working in a customer-facing environment and with vulnerable tenants
• Strong communication, influencing, and negotiation skills
• IT literacy with basic Microsoft Office skills (Word, Excel, Outlook)
• A full UK driving licence and access to a car for work purposes

You'll earn £16.30 per hour plus benefits and be based near Abergele, with travel across the County of Conwy.

Please note, successful candidates will need to complete a DBS. Welsh language skills are desirable.

If you have a passion for people and thrive in a customer-focused role, we'd love to hear from you today!