Residents Administrator

This is an exciting opportunity for an experienced administrator to support the residents' team at Somerset House as we continue to grow our thriving creative community. This role will predominately provide administrative support, particularly contractual and database management, ensuring all paperwork and tasks are completed on time and efficiently. Other areas of responsibility include occasional reception cover and operational support, including resident events. We are looking for a self-motived individual who has a passion for the creative industries and thrives working in a fast-paced environment.

Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.

What we are looking for:

ADMIN AND OPERATIONS

Preparation of legal documents using Somerset House Trust templates
Management of lease execution process via DocuSign
Departmental diary management to ensure all upcoming lease renewal conversations and moves are scheduled with appropriate lead time and contracts are issued and executed by due dates
Database management, updating resident information onto the relevant systems and adhering to data retention policies
Supporting with membership administration and resident community communications including posting updates on our online platform (Nexudus)
Management of department shared inboxes and responding to incoming queries
Assisting the Residents Team and other departments with resident onboarding and internal move
Support on the admin and delivery of the internal community event programme and events hires
Manage administrative tasks in line with the role, such as use of our CRM (client relationship management) system, Tessitura (training will be provided where needed)
Work closely with the Finance Department; raising purchase orders and invoices in line with contractual agreements and reconciliation of department credit card
Reception cover as needed (including sickness and annual leave)
Build positive relationships with residents to identify their needs and expectations, proactively gathering feedback, suggestions, and information to ensure continuous improvement of services and look for ways to engage them in the community programme and connect them to other residents
Create an inclusive environment that fosters collaboration and creativity both internally and externally

Role requirements:

Experience:

Advanced administration experience
Track record of updating and managing databases, highlighting efficiencies, and streamlining processes
Worked with contracts or leases, with understanding of basic property terminology and legal documents
Client facing role in person or on phone/email, delivering an excellent customer experience

Skills:

Highly organised and proficient at managing multiple tasks
Strong organisational skills and attention to detail
Ability to meet deadlines and take personal ownership to achieve team goals
IT literate with ability to learn new systems and software quickly
Excellent verbal and written communication skills

Benefits to working at Somerset House

Mental Health & Wellbeing

Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed
Mental health support and guidance from our in-house trained Mental Health First Aiders
Hybrid working based on the needs of the department
Contribution towards eye tests and glasses
Trust life insurance scheme

Holiday

Enhanced annual leave – 25 days plus bank holidays (pro rata)
Birthday leave - additional day leave on or within a week of your birthday
Festive day - additional discretionary day off around the Christmas period

Other Leave

Sick leave – 20 days full pay, followed by 20 days half pay (pro rata)
Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent
Enhanced maternity pay

Pension

8% employer pension contributions
No minimum requirement for employee contributions
Option for salary exchange
Interest-free loans
Season ticket loan
Cycle to Work scheme

Discounts, offers and free stuff

The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites
Discounts in Somerset House cafes and restaurants
Discounts with various high street retailers and restaurants
Discount to local leisure centres

About Somerset House Trust

Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking

here. We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.

Our Commitment to Anti-Racism, Diversity and Inclusion:

discrimination

in the initial screening stage of our recruitment process. This reinforces our commitment to focusing on the skills and qualifications of all applications from the start.

We're committed to creating an inclusive recruitment process. Please let us know if there's anything we can do to help you perform at your best. We're open to adjusting our process to accommodate your needs please email people.team@somersethouse.org.uk.

The Trust reserves the right to close a job before its application deadline.

Please only apply if you have the right to work in the UK; the Trust cannot currently offer sponsorships.

Somerset House Trust operates a hybrid working model which does not allow employees from working outside the United Kingdom

Documents

Our Hiring Process

Don't worry if you don't see any roles you want to apply for now. Register your interest to allow us to contact you when a suitable role meeting your criteria comes along. Unfortunately, the Trust cannot sponsor or take over sponsorship of an employment Visa at this time.