JOB TITLE: Registry Operations Manager
DEPARTMENT: Registry
REPORTING TO: Academic Registrar
HOURS: 36.25 / Full time
Student Journey & Records Management
> Oversee the full student journey including attendance, extensions, interruptions, withdrawals, and progression changes.
> Annual and monthly registration returns to the validating university
> Respond to student and tutor enquiries via phone, email, and face-to-face.
> Maintain the student record system with accurate and timely updates.
> Coordinate with the College team to ensure communication of all student movements. Registry Communications & Administration
> Manage the Registry inbox ensuring responses within three working days.
> Set academic calendars and timetables in liaison with Programme Leaders and the Venue Manager.
> Release grades on Moodle and ensure accurate transfer to student record systems.
> Prepare papers and minutes for academic meetings including Research Ethics Committee.
Compliance, Policy & Regulation
> Maintain understanding of validating university regulations and Waverley Abbey College policies.
> Monitor student compliance with academic requirements.
> Contribute to audits and programme validation/revalidation.
Assessment & Progression Boards
> Liaise with students regarding late or missing submissions.
> Coordinate marking progress with tutors.
> Prepare External Examiner documentation and grade sheets.
> Notify students of Assessment Board outcomes.
> Coordinate with Student Finance to resolve outstanding fees.
> Support graduation processes and eligibility checks.
General Duties
> Produce accurate and timely reports.
> Attend College meetings and events including Open Days and Graduation services.
> Run the monthly Extenuating Circumstances Panel.
> Liaise with Learning Support, Programme Leaders and Tutors.
> Line-manage Academic Administrators.
> Support ongoing development of academic processes.
> Participate in ongoing professional development.
Person Specification Education & Qualifications
> Educated to degree level (Desirable)
> GCSE Maths grade 5 or above (Essential)
> Fluent written and spoken English (Essential) Knowledge
> Understanding of the Higher Education sector (Essential)
> Knowledge of student administration processes (Essential)
> Understanding of assessment and grading systems (Essential) Experience
> Experience using a Student Records database (Essential)
> Experience supervising staff (Essential)
> Experience providing excellent student/customer service (Essential)
Professional Skills
> Proficient in Microsoft Office Suite including Excel and Word (Essential)
> Accurate written communication including minute-taking (Essential)
> Strong communication with stakeholders (Essential)
> High accuracy and attention to detail (Essential) Personal Attributes
> Able to manage conflicting priorities (Essential)
> Proactive and self-motivated (Essential)
> Team-oriented with ability to motivate others (Essential)
> Able to explain policies clearly (Essential)
> Adaptable to departmental and organisational needs (Essential)
Ethos & Values
> Must be in sympathy with the Christian aims and ethos of Waverley Abbey College (Essential)
Waverley Abbey
We’ve got an important job to do; and that’s to extend and build the Kingdom of God - through encounter with him, equipping the Church and changing the world. Waverley Abbey is a caring, friendly organisation - and so are our people.
Our organisation is run by a bunch of professional, creative, like-minded individuals, working together to change lives. When you come to work for us, it’s obviously really important that you have the right skills, knowledge and experience. But it’s also vital that you have the right attitude, too. We look to employ people who do the right things, in the right way. This approach to recruitment means Waverley Abbey is a pretty great place to be - and we hope you can join us!
This pack is designed to help you get a feel for what it’s like to work with us, find out what we’re looking for, explain the recruitment process and help you decide whether you can see yourself as a part of our amazing team.