Job Description Head of Repairs Reports to: Director of Safe Homes Responsible for: Senior Responsive Repairs Officers and Responsive Repairs Officers Main Responsibility: We’re offering a fantastic opportunity to join us as Head of Repairs. As Head of Repairs you will be responsible for delivering a successful, high quality maintenance service to Barcud’s tenants. You will provide great support to your team to ensure all our homes are maintained to a high standard and a consistent, high quality offering that drives great value for money. Whilst having an eye for detail and customer care, the Head of Repairs will be commercially driven to ensure that all homes are maintained in an efficient and effective manner, whilst leading a highly motivated results-driven team to ensure that Barcud offer value for money to our tenants. You will have proven ability and skills to transform our repairs and maintenance services, making use of technology and customer insights, to deliver high quality, safe homes that our tenants deserve. The role requires a combination of technical skills, strong communication, and a commitment to high standards of completed work. These skills will contribute to the overall success of the business and puts our tenants at the heart of what we do, maintaining and caring for our homes and, collaborating with colleagues to achieve the best outcomes for our tenants We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. This roles covers the whole of the Barcud operating area, therefore excellent communication skills are required as well as the ability to co-ordinate projects across most parts of mid-Wales. On an operational level, the postholder will lead on the delivery of a high-quality Repairs and Maintenance service for Barcud, ensuring the Association’s homes are well- maintained and of a high quality. September 2025 (LlE) On a strategic level, post-holders will prepare update reports to the director and may from time to time present directly to the Barcud Board. The Ideal Candidate We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You promote a collaborative culture where you support and encourage your teams to deliver positive change. You take pride in fulfilling consistently effective and efficient repairs, maintenance and inspections to ensure that our residents feel safe and well supported. Your resident-centric approach and conscientious processes and procedures show your commitment and dedication to improving customer satisfaction. Necessary experience and skills – • Lead, motivate and manage the Repairs & Maintenance Team ensuring their capacity is optimised and staff are motivated. • Ensure Barcud delivers a customer-focused Repairs and Maintenance services to the Association’s stock in accordance with regulations and standards, best practice, and tenancy agreements. • Ensure that Barcud have up-to-date control framework in place, including policies, procedures and other guidance as well as relevant information available to tenants in accessible formats so that the maintenance service operates effectively and in a clear direction. • Undertake periodic reviews of the service offered checking prioritisation, investigate costs and appropriateness of the repairs undertaken, as well as satisfaction levels. • Set up and implement processes and procedures to deliver a customer-focused Repairs and Maintenance service, introducing Apps to assist with site reports and surveys to improve efficiency and the level of service being offered.. • Manage and oversee the day to day repairs service, constantly identifying areas for potential improvement and innovation, monitoring costs and performance on a regular basis preparing reports to the Director, Leadership Team and Board. • Oversee the service maintaining and managing Barcud’s void properties, working closely with the Void properties Project Managers and colleagues in the Communities department to minimise void loss and also ensuring that high quality properties are presented to our tenants. • Alongside other senior members of the Safe Homes Directorate to continually review and improve Barcud’s Repairs and Void services and create systems for accurately monitoring and reporting these. • Work with staff across Barcud Group to deliver and implement appropriate Health & Safety policies, procedures, and systems. September 2025 (LlE) • Maintain a thorough awareness of regulations governing Repairs and Void services including WHQS, Building Regulations as well as good practice. • Monitor performance on a regular basis, checking dashboards regularly and benchmarking wherever possible with others that provide an improved service.. • Develop positive and proactive working relationships with external consultants / contractors who deliver Responsive Repairs and Void Maintenance services. • Review and assess the services delivered by external stakeholders, seeking to procure new consultants / contractors when service is not of a high-quality. • Manage and monitor Barcud’s Responsive Repairs and Void Maintenance budget, alongside Finance colleagues. • Provide assistance to colleagues during busy periods. • Authorise expenditure in accordance with Standing Orders, Financial Regulations and Delegated Authorities. People: • Be responsible for the overall management of the Maintenance Team and its related functions, ensuring these are delivered to the highest standards. • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision, and objectives of the Association to ensure effective delivery to the agreed service standards and targets. • Coaches, trusts, and empowers whilst holding themselves and others to account • Committed to offering a great place to work as the basis of great service • Values diversity of people and thought • Corporate • Promote, develop, and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity, and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employees comply with all legal, statutory, and • regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. September 2025 (LlE) Personal Specification Head of Maintenance This person specification details the experience and skills for the position of Head of Repairs at Barcud. Qualifications • Good level of education commensurate with the role, • Relevant professional qualification, namely chartered status from a relevant institutional body (e.g. CIH/CIOB). (desirable) • Evidence of continually developing professional knowledge. Experience • Track record of delivering Repairs and Maintenance services. • Managing a day to day repairs services, ensuring tenants remain at the heart of service delivery. (desirable) • Overseeing a Void Maintenance process, ensuring its swift and robust undertaking. • Leading Maintenance teams, and identify causes on building defects, including causes of Damp, Mould and Condensation • Experience of overseeing the performance management of a team. • Achieving value for money in service provision. • Being able to deal with compliments and complaints effectively and succinctly, ensuring that compliments are conveyed effectively, and ensure that complaints are dealt with swiftly and lessons learnt. • Providing a customer-focused service, through the development and implementation of robust and appropriate procedures and processes. • Undertaking Health & Safety risk assessments & method statements if required, along with HSE Notifications • Continuous review of Repairs and Void standards and designing measures to monitor how a service performs against these standards. • Experience successfully working with a range of external consultants and contractors, undertaking periodic formal performance and cost review meetings September 2025 (LlE) and ensuring that their insurance details, training records, accreditations and health & safety documentation is up-to-date. • Track record of managing budgets • Keen awareness of best practices approaches to repairs and maintenance services, particularly in obtaining Value for Money and excellent customer satisfaction, • Excellent and visible leadership skills at a senior level, with a track record of leading high performing, engaged and empowered teams, delivering successful outcomes and regulatory and legislative compliance. • Good communication ability with individuals with different levels of maintenance knowledge as well as groups of people, including at the tenants or colleague conferences. Skills / Knowledge • Well-rounded knowledge of Responsive Repairs and Void Maintenance with the ability to prepare & review schedules of work and tender documentation for property refurbishment and repairs. • Good technical building knowledge, including defect identification and the ability to clearly specify remedial action. • Able to lead and motivate staff. • Project management skills with an ability to plan, organise and prioritise effectively, in order to achieve targets and meet deadlines. • Able to produce comprehensive quality reporting for effective decision making. • Ability to deliver results to tight deadlines under pressure. • Excellent IT skills. • Sound numerical, reasoning, and written communication skills. • Proven competency to handle confidential and sensitive information. • Able to set appropriate and challenging performance targets for own team and self. • Ability to promote equality and diversity in all aspects of employment and service delivery. Background Checks and Compliance • Must have full driving licence. • This role involves regular, unsupervised access to vulnerable adults and requires direct, face-to-face contact. The post holder must work independently while maintaining a safe, inclusive, and respectful environment, with a strong commitment to safeguarding. An enhanced DBS check is required, and a check of the adults’ barred list may apply where the role meets the criteria for regulated activity under the Safeguarding Vulnerable Groups Act 2006 (as amended by the Protection of Freedoms Act 2012) September 2025 (LlE)