Apprentice Helpdesk Administrator

Apprentice | Eric Wright Group Head Office (Preston)

Apprentice Helpdesk Administrator

Our business is truly special; part of the Eric Wright Group, and wholly owned by the Eric Wright Charitable Trust, we are a commercially focused business with a social purpose. Forward thinking and people focussed, we retain our traditional values and are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Eric Wright Construction would not be the business it is today without its people, we strive to develop and nurture talent, provide a positive healthy environment empowering our people to be the best they can be.

Our values: 

At the heart of everything we do are four core values:

• Integrity– We’re transparent, honest, and accountable. We build trust and deliver lasting impact.
• Excellence– We go beyond expectations with expertise, determination, and attention to detail.
• Respect– We’re inclusive, compassionate, and professional. Every voice matters.
• Innovation– We think differently, solve problems creatively, and embrace a “can do” attitude.

The Role

We are seeking to recruit an Apprentice Helpdesk Administrator to join our Eric Wright Facilities Management team, working from our Bamber Bridge office.

As part of this apprenticeship, you will complete a relevant qualification through a local training provider. Alongside your academic studies, you will work closely with our experienced teams to develop practical, hands-on skills.

Reporting to the Helpdesk Team Leader, you will support and effectively manage a cross section of reactive, planned and administrative operational tasks across a large portfolio of properties. You will proactively help manage client SLAs, KPIs and performance standards to including jeopardy management of all tasks from task inception through to completion.

Our apprenticeship scheme offers an excellent opportunity to earn a wage while gaining valuable work experience and a nationally recognised qualification. You will receive full support and mentoring throughout the programme.

The Person

We are looking for someone with a positive, willing attitude who is eager to learn all aspects of the Apprentice Helpdesk Administrator role and enjoys working as part of a team. You will take a proactive approach to your own training and development throughout the programme. Many of the skills needed for success in this role will be gained during your apprenticeship.

In line with our values, we are looking for the following key behaviours:

Essential

Planning and organisational skills, with willingness to learn and improve through apprenticeship training.

Good customer service skills, both verbal and written, with developing confidence in handling enquiries.

Ability to adhere to processes and recommend improvements as knowledge grows.

PC literate with good knowledge of MS applications, or willingness to develop these skills during the apprenticeship.

Good all-round administration and time-management skills, supported by training and supervision.

Good communication skills – both written and verbal – with an eagerness to develop professional communication techniques.

Can work as part of a team and, with guidance, use own initiative in an organised, methodical and self-motivated way.

Proactive “can do” approach and willingness to learn new tasks and systems as part of apprenticeship development.

Commitment to completing all apprenticeship requirements, including training modules, reviews and on-the-job learning.

Desirable

Experience in a similar Helpdesk or administrative role (not essential for apprentices).

An interest in or developing understanding of Facilities Management.

Previous exposure to in-house CAFM systems, or willingness to learn and build competence.

Reactive planning and/or Planned Preventative Maintenance planning experience, or a desire to develop these skills.

Awareness of PFI/BSF contracts including penalties and financial deductions, or willingness to undertake training in this area.

Previous experience or introductory knowledge of financial systems and processes, or willingness to develop these skills as part of the apprenticeship.

Our Ethos: 

Working at the Eric Wright Facilities Management is truly special. Owned 100% by the Eric Wright Charitable Trust, we are a commercially focused business with a social purpose, which means that after reinvestment in the business, our profit is donated to charity via the Trust. This ownership structure provides a high level of stability for the Group and supports longer-term commercial and charitable strategies. Our reputation is built on our Chairman's founding principles of a company that must be profitable, ethical and farsighted, as a result we have people, community and social value at our heart. The companies across the Group regularly collaborate to deliver outstanding results on bespoke projects for both public and private sector clients.

We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference in communities every day.

Equal opportunity statement: 

At Eric Wright Construction, our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, who share of values, not just because it’s the right thing to do, but because it makes our company stronger.

Safeguarding if required 

The Eric Wright Group is committed to safeguarding and promoting the wellbeing of its employees, contractors and clients and expects its people to share this commitment. Successful applicants may be required to undertake a Disclosure and Barring (DBS) check or Disclosure Scotland check and to provide proof of their right to work in the UK. We are committed to equal opportunities, inclusion and fairness across all employment opportunities and service delivery. All managers and employees are expected to promote our values to ensure our workplaces and services are inclusive and accessible.

Department:
Facilities Management

Hours:
37.5

Salary:
Competitive

Benefits:
Competitive salary, generous pension, holidays, income protection, health plans, paid family leave and much more!

Closing Date:
January 16th, 2026