Housing Advice & Support Team – Case Worker
- Job Reference: 16-25
- Date Posted: 23 September 2025
- Recruiter: Providence Row
- Website: https://www.providencerow.org.uk/
- Location: E1
- Salary: £35,020
- Role: Other jobs
- Job type: Permanent
- Work hours: Full Time
Job Description
Are you driven by the desire to make a difference? Join our Advice & Support Team at Providence Row and support those at risk of homelessness.
About us:
Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.
We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training & progression programmes.
We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a
safe, healthy and sustainable life.
Key Responsibilities
- Delivering support to people who are experiencing homelessness and are rough sleeping in the borough of Tower Hamlets.
- Conducting person-centred assessments with those who self-present at the service for support
- Agree plans, in conjunction with service users, to move into accommodation and access specialist services which will address the underlying causes of their homelessness.
- To make referrals into Tower Hamlets and Pan-London local authority housing options services, using Homeless Reduction Act
- To work with partner agencies to provide joint support to service users where appropriate
- To build relationships with housing providers and the private rented sector, to increase the portfolio of affordable referral routes into accommodation.
- You will have excellent communication skills and can create positive working relationships with a wide range of people, including external services.
- You will support the development of the service and ensure that you are delivering a solution-focussed and strength-based approach
The ideal candidate
- You have excellent communication skills and can create positive working relationships with a wide range of people, including external services.
- You will support the development of the service and ensure that you are delivering a solution-focussed and strength-based approach.
Benefits
- 27 days holiday plus bank holidays
- Generous pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Monthly reflective practice
- Wide range of learning & development opportunities
To apply: Please upload your CV and covering letter, detailing your experience and why you're the perfect fit for the role.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Interviews: Please note that we will interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.