Our ideal Candidate

Qualifications, Skills and Experience

•  Background in customer service, recruitment, administration, or call centre environments.
•  Experience managing compliance checks and working towards shared team goals.
•  Strong IT skills (Microsoft Office and recruitment systems).
•  Excellent communication and customer service abilities.
•  High attention to detail and accuracy.
•  Comfortable engaging with diverse stakeholders via phone and in person.
•  Ability to adapt to changing environments and provide professional solutions.
•  Passionate about delivering a positive candidate journey.
•  Team-oriented, motivated, and eager to learn.
•  Confident in managing processes and meeting targets.

Why join us ?

This is more than just a coordination role—it’s a chance to shape the first impression of our charity for every new colleague. You’ll be part of a supportive team that values excellence, collaboration, and compassion, helping us recruit and welcome the best talent to support the people we serve.

 Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

Interested and want to know a bit more?

 To find out more about our charity check out:  https://www.youtube.com/watch?v=Z-zYkoj7x8s

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.