HSG Ceredigion
Project Admin
&
Receptionist
Job Pack

Version 1.0 – March 2024

Dear Applicant

Re: Age Cymru Dyfed Project Administration and Receptionist

Thank you for your interest in this position.

This booklet gives information on Age Cymru Dyfed and our aims and
objectives together with details of the role and the essential skills we feel
are needed to fulfil it effectively.

There is no formal closing date. Applications will be reviewed as
received until the position/s is/are filled. If you are interested, please
therefore apply as soon as possible.

If you feel the role is for you, please complete the accompanying
application forms and return to recruitment@agecymrudyfed.org.uk

If you are selected for interview, we will be in touch to discuss the
interview process and arrange a mutually convenient time.

Regards

Caroline Davies

Head of Business Services/Deputy CEO

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Who we are – Age Cymru Dyfed.

Age Cymru Ceredigion and Age Cymru Sir Gâr merged to form Age
Cymru Dyfed in April 2020, supporting older residents across
Pembrokeshire, Carmarthenshire and Ceredigion, the Dyfed region. The
organisation is dedicated to helping individuals aged 50+ maintain
independence for as long as possible and make the most of later life
through a range of support and services.

The Dyfed region is popular with tourists and boasts beautiful coastlines
and scenery, with almost 50% of its residents aged 50+. The rural nature
of the region can make it difficult for older people to access services and
stay connected to communities. Age Cymru Dyfed is aiming to achieve
four operational and two organisational strategic objectives over the next
three years:

Age Cymru Dyfed are proud to have achieved many accreditations that
recognise the quality and standard of the work we deliver. ACD are
committed to providing the highest quality support and services to
individuals aged 50+, their family and carers.

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Who we are.

Age Cymru Dyfed operates across Pembrokeshire, Carmarthenshire,
and Ceredigion, supporting individuals over 50 to maintain
independence and make the most of later life. We do this through a
range of services including:

•  Information advice and assistance
•  Digital support
•  Home help
•  Advocacy
•  Dementia support,
•  Veteran support
•  Befriending events and activities.

Our Information, Advice and Assistance Service supports every facet of
later life, from how to access community care, to free benefits checks
such as Carer’s or Attendance Allowance and Pension Credit.

Our project Befriending Life Links helps reduce loneliness and isolation
through friendship, social connections, and support getting out and
about.

Digital Inclusion upskills the over fifties with online shopping, banking,
and video calls skills, while our Advocacy Services help individuals
express their views to ensure their rights are upheld.

There is also Dementia Advice, award-winning Byw Adref home help,
and Veteran's in View - all helping to enhance later life in Dyfed.

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Age Cymru Dyfed Ceredigion
Project Administration and
Receptionist
Funded by Ceredigion County Council Housing Support Grant (HSG)

The HSG is an early intervention programme to support activity, which
prevents people from becoming homeless, stabilises their housing
situation, or helps potentially homeless people to find and keep
accommodation. It supports vulnerable people to address the,
sometimes multiple, problems they face, such as debt, benefits,
tenancy/housing management and health issues. Support is person
centred, aimed at supporting people to secure and maintain sustainable
housing by addressing the issues they face, helping to improve their
health and well-being.

The key part of the role is to provide support to Age Cymru Dyfed’s
Housing Support Officers in Ceredigion.

The service comprises of a team of
officers in Ceredigion, who are
supported by a Project Manager.
This role is based in the Aberystwyth
office, with occasional travel within the
county.

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Age Cymru Dyfed Ceredigion
Housing Support Grant Project
Administration and Receptionist
Key responsibilities of the role:

•  To provide administrative support to the HSG Dementia and Older

People’s teams as required.

•  Telephone/reception duties including client referrals and
communication of this to the appropriate team member.

•  Photocopying, scanning and disposal of confidential documents.

•  Maintaining Excel spreadsheets and other databases

•  Recording client feedback

•  Completing paper and online forms and documents (training will be

provided)

•  Assisting other members of staff with administrative/clerical duties

as required

•  Printing and posting of appropriate documentation as required.

•  Occasional visits to clients across Ceredigion (own car essential)

to collect documents and/or assist them to make phones
calls/applications

•  To undertake any further reasonable duties as requested by the

Information and Advice team.

•  To  adhere  to  ACD  policies  and  procedures,  as  well  as  the  staff

handbook.

•  To participate in any training deemed necessary for the role.

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Skills, Qualities and Experience

Skills, Qualities, and Experience

Educated to a good standard (However, experience
instead of qualifications will also be taken into
consideration)
Proficient in Microsoft office and other software/social
media applications, in particular Excel
Experience of working in an office environment
Experience of record keeping using a customer
relationship management database
Understanding of issues facing older people including
those relating to housing
Good written and verbal communication skills
Organised and methodical
A flexible, can-do attitude
A self-starting team player who takes pride in
completing tasks to a high standard
Welsh speaker
Able to maintain a good working relationship

Own transport (travel may be required across
Ceredigion)

Additional requirements

Essential (E)
or Desirable
(D)

Essential

Essential

Essential
Essential

Desirable

Essential
Essential
Essential
Essential

Desirable
Essential

Essential

•  Satisfactory DBS check and personal references

•  Current full UK driving licence and full use of a car for work

purposes with the appropriate business insurance cover in place

As users of the disability confident scheme, we guarantee to
interview all disabled applicants who meet the minimum criteria for
the vacancy

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Age Cymru Dyfed - Additional Benefits

31 days annual leave inclusive of bank holidays
at commencement of employment rising
annually with 1 additional long service day for
the first 5 years of employment.

Employer contribution to Government Nest
Pension Scheme

Employment Assistance Programme - a
confidential employee benefit designed to help
you deal with personal and professional
problems that could be affecting your home life
or work life, health, and general wellbeing. Our
EAP service provides a complete support
network that offers expert advice and
compassionate guidance 24/7. It offers a range
of employee benefits including:

Free 24-hour confidential helpline to assist with
Health and Wellbeing including support with:

✓  Stress and Anxiety
✓  Counselling
✓  Family Issues
✓  Bereavement
✓  Financial Wellbeing
✓  Childcare Support
✓  Relationship Advice
✓  Legal Information
✓  Medical Information

✓  Tenancy and Housing Concerns
✓  Alcohol and Drug Issues
✓  Consumer Issues

24-hour access to Virtual GP Service for
employees and their family

Access to a range of discounts via the “Blue
Light Card “Scheme

Eyecare Voucher Scheme

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