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Are you an inspiring leader who is passionate about improving mental health outcomes and strengthening crisis-prevention services?

P3 is seeking a dynamic Service Manager to lead our Mental Health Helpline team based in Ripley, Derbyshire. In this pivotal role, you’ll oversee a dedicated group of Helpline Operators, ensuring that every caller receives safe, empowering and compassionate support. You will drive high-quality service delivery, monitor performance against KPIs, embed best practice in call handling and risk assessment, and maintain strong, collaborative partnerships with the NHS, Police, EMAS and wider community agencies. If you thrive in a fast-paced environment and want to make a genuine difference to people’s lives, we’d love to hear from you.

This is an opportunity for a skilled manager who values inclusion, continuous improvement and values-driven leadership. You’ll bring experience from a care, support, call-handling or mental health setting and use your expertise to nurture staff development, provide regular supervision, and champion safeguarding, quality and service excellence. As a key member of the regional leadership team, you’ll contribute to shaping policy, producing performance reports, supporting recruitment, and ensuring our helpline continues to be a safe and trusted source of guidance for people across Derbyshire. If you’re ready to lead with compassion, clarity and purpose, this role offers the platform to do your best work.

To upload your CV to this role, click Apply Now.

Please note P3 reserve the right to close this advert earlier than the stated closing date.