Team Manager (Holloway Road)

• locations
• Head Office South

• time type
• Full time

• posted on
• Posted Today

• job requisition id
• JR010807

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Team Manager (Holloway Road)

Location: Holloway RoadWorking Hours: 37Contract Type: PermanentSalary: £32,220 - £43,590

You will be part of the Liaison and Diversion Services multidisciplinary team in London, working closely with colleagues from the North London Forensic Collaborative and South London Partnership (NHS).

The service supports vulnerable adults with multiple and complex needs, including those with mental health, substance misuse, social and criminal justice challenges.

Our charity is committed to creating meaningful impact in the lives of those we serve. As a values-driven organisation, we understand that our people are central to achieving our mission.

About the Role

To manage, supervise, and oversee a multi-agency multidisciplinary team, delivering a flexible and accessible service to service users across London. The Team Manager ensures high-quality service delivery, strong partnership working, and continuous improvement of staff, service standards, and outcomes.

The role is London-based, with your main base agreed on offer and potential travel across local delivery sites.

What You’ll Do

• Lead the day-to-day operationsof the Liaison & Diversion service, ensuring effective delivery of service models, pathways, and high-quality standards across multiple sites.
• Manage, supervise, and develop staff—including coaching, performance management, recruitment, induction, and ensuring continuous professional development.
• Build and maintain strong partnershipswith external agencies such as NHS teams, Probation, Courts, Prisons, Police Custody, Housing, and community services to ensure coordinated support for service users.
• Monitor and report on service performance, ensuring targets, KPIs, safeguarding responsibilities, and CQC standards are met, and that data and reports are accurate and timely.
• Support service improvementby developing effective systems, contributing to service development work, and implementing structured intervention programmes.
• Manage risks and incidents, including safeguarding concerns, complaints, and serious incidents in line with policy and escalating when required.
• Provide operational flexibility, including holding a small caseload when needed and deputising for the Service/Area Manager to ensure service continuity.

To Succeed in This Role, You’ll Need:

• A relevant qualification, such as NVQ Level 3 in Health & Social Care (or equivalent), with additional professional qualifications in counselling, social work, or addiction studies being desirable.
• Strong people-management skills, with the ability to coach, support, and guide staff to deliver high-quality services, and ideally experience in managing performance processes.
• Experience working towards targets and KPIs, with the ability to monitor performance, collate information, and produce clear, accurate reports.
• A solid understanding of the needs of diverse and vulnerable service users, including those involved in the criminal justice system.
• Confidence working with multiple agencies, building effective relationships across health, criminal justice, and community services.
• Good digital and administrative skills, including proficiency in Microsoft Outlook and Office applications.
• A commitment to equality, diversity, and anti-discriminatory practice, ensuring all service users are treated with dignity and respect.
• A proactive, values-driven approach, demonstrating kindness, courage, and respect in all aspects of the role.

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to GoandAspirationsportals
• £500 Recommend a Friendbonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email recruitmentteam@waythrough.org.uk.

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Us

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship.

Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Richmond Fellowship’ or ‘Aquarius’ (our subsidiary charity in the Midlands). Next year we’ll be fully integrating our recruitment systems but for now they are separate.

Thanks for bearing with us – and don’t forget to check out the Waythrough jobs on the Humankind job site https://peoplekind.my.salesforce-sites.com/recruit/

Aquarius

Aquarius is a subsidiary of Waythrough. Aquarius is a Midlands-based charity supporting individuals to overcome the harms caused by drugs, alcohol and gambling. Aquarius has always held the view that people we support could resolve their problems with support and guidance and that people have the ability to find their own solutions to their problems. Our roles across the organisation include Practitioners and Administrators as well as Team Managers.

Find out more at www.aquarius.org.uk