Quality Assurance Auditor

Job Description

Job Title: Quality Assurance AuditorContract Type: PermanentSalary: £49,136.93 per annumWorking Hours: 35 Hours per weekWorking Pattern: Monday - Friday, HybridLocation: Camden, LondonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties.

Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers’ homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks.

The difference you will make as a Quality Assurance Auditor
To audit and assess the quality, compliance, and safety of electrical works carried out by both in-house electricians and external contractors, ensuring full compliance with BS 7671 Wiring Regulations, Electricity at Work Regulations 1989, and Riverside’s internal policies. The role covers the full cross-section of building services electrical systems, including but not limited to domestic and communal electrical installations, emergency lighting, fixed wiring, portable appliance testing (PAT), electrical heating systems, direct hot water cylinders, and compliance inspections (EICRs). Additionally, the role involves collaborating with external third-party auditors to drive continuous improvement and maintain industry-leading safety and compliance standards, while specifically protecting and maintaining the DLO’s NICEIC registration.

About you
We are looking for someone with
•    Fully qualified electrician with experience in compliance auditing.
•    NICEIC Registration Electrical Qualifying Supervisor eligibility
•    City and Guilds 2391 – Inspection and Testing, or equivalent
•    Level 3 NVQ in Electrotechnical Services or equivalent
•    City and Guilds 2382-22 (or equivalent) BS 7671 (Latest Edition)

Why Riverside?
One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
•    Competitive pay & generous pension 
•    28 days holidays plus bank holidays
•    Flexible working options available
•    Investment in your learning, personal development and technology
•    A wide range of benefits

Diversity and Inclusion at Riverside: 
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. 

Applications may close before the deadline, so please apply early to be considered.

Role ProfilePrincipal accountabilities:
The difference you will make as a Property Services Quality Assurance Auditor (Electrical Services):
• Ensure all electrical installations, repairs, and compliance inspections meet statutory, regulatory, and Riverside’s quality standards.
• Conduct compliance audits across the domestic and communal electrical teams, covering all building services electrical systems, including associated trades.
• Audit and verify the work of both Riverside’s Direct Labour Organisation (DLO) electricians and external contractors.
• Act as the primary liaison for third-party auditors, supporting independent audits and ensuring findings are implemented.
• Identify non-compliance issues and safety risks, working with teams to implement and track corrective actions.
• Support the contract management team in assessing contractor performance and ensuring service level agreements (SLAs) are met.
• Provide training and technical guidance to electricians and contractors to improve work quality and compliance.
• Maintain detailed audit reports and compliance records, identifying trends and driving continuous improvement.
• Protect Riverside’s DLO’s NICEIC registration by ensuring compliance with all necessary regulatory standards and implementing corrective actions as required.Role Responsibilities1. Auditing & Compliance
• Conduct audits on the installation, maintenance, and servicing of:
• Domestic and communal electrical systems
• Fixed wiring and consumer unit installations
• Emergency lighting systems
• Portable appliance testing (PAT)
• Electrical heating systems (including storage heaters, electric boilers, and direct hot water cylinders)
• Electrical compliance testing and inspection (EICRs and periodic inspections)
• Other building services electrical systems as required
• Verify compliance with:
• BS 7671: Requirements for Electrical Installations (Wiring Regulations)
• Electricity at Work Regulations 1989
• Health & Safety at Work Act 1974
• IET Code of Practice for Electrical Safety Management
• Riverside’s policies and procedures
• Conduct audits of EICRs and compliance documentation, ensuring accuracy and regulatory adherence.
• Identify and escalate deficiencies, risks, and potential safety concerns to senior management and contractors.
• Work proactively to protect the DLO’s NICEIC registration, ensuring all regulatory requirements are met.2. Working with External Third-Party Auditors
• Act as a main point of contact for third-party electrical safety auditors.
• Assist in preparing documentation and compliance reports for external audits.
• Work alongside external auditors to validate compliance levels and implement their recommendations.
• Facilitate on-site inspections and provide access to necessary records and reports.
• Review external audit findings and implement corrective actions in collaboration with internal teams and contractors.
• Ensure corrective actions are taken promptly to avoid any negative impact on Riverside’s NICEIC registration.3. Contractor Management & Compliance Audits
• Conduct performance audits of external electrical contractors, ensuring compliance with BS 7671 and regulatory requirements.
• Assess contractor adherence to NICEIC accreditation standards and Riverside’s quality standards.
• Provide feedback to procurement and contract management teams on contractor performance risks.
• Monitor contractor compliance KPIs and support decision-making on contract renewals and service agreements.4. Training & Support
• Deliver technical training sessions and toolbox talks on compliance, safety, and best practices.
• Provide real-time feedback to electricians and contractors following audits and inspections.
• Ensure engineers and associated trades are kept up to date with regulatory changes in electrical safety and compliance.
• Support NICEIC and external regulatory inspections and ensure compliance documentation is up to date.5. Reporting & Continuous Improvement
• Maintain comprehensive audit records, compliance reports, and contractor performance reviews.
• Identify trends, gaps, and areas for improvement in Riverside’s compliance framework.
• Contribute to the development of gas, heating, HIU, Heat Store, and water system policies and procedures to align with best practices.
• Work collaboratively with Riverside’s Property Services, Compliance, and Asset Management teams to enhance safety standards.
• Ensure ongoing compliance to safeguard Riverside’s DLO’s NICEIC registration, including implementing improvements where necessary.

Key Tasks
•    On occasions carry out inspection, testing and certification of gas installations.
•    Conduct site visits and inspections of completed electrical works.
•    Review EICRs, PAT testing records, emergency lighting logs, and direct hot water cylinder maintenance records.
•    Investigate electrical complaints and incidents, ensuring remedial actions are taken.
•    Support contractor review meetings and performance monitoring.
•    Facilitate third-party audits, implementing recommendations from external compliance reports.
•    Prepare detailed audit reports, summarising findings, risks, and corrective actions.
•    Collaborate with colleagues on gas-related incident investigations or complaints.
•    Investigate and resolve complaints (both informal and formal) and expressions of dissatisfaction with the service. Respond to customers within our published service standards, both verbally and in writing. Analyse and capture lessons learned, share them with the senior management team and wider administrative team, review processes to avoid similar occurrences, and arrange additional training if required.
•    Ensure compliance with the Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022.
•    Post holder will be required to participate in out of hours rota for repairs and maintenance services on a regular basis.

Person specificationKnowledge, Skills and ExperienceEssential•    Fully qualified electrician with experience in compliance auditing.
•    NICEIC Registration Electrical Qualifying Supervisor eligibility
•    City and Guilds 2391 – Inspection and Testing, or equivalent
•    Level 3 NVQ in Electrotechnical Services or equivalent
•    City and Guilds 2382-22 (or equivalent) BS 7671 (Latest Edition) 
•    Part P
•    Experience auditing and managing compliance for a full cross-section of building services electrical systems, including EICRs, emergency lighting, PAT testing, electrical heating systems, and direct hot water cylinders.
•    Strong grounded knowledge of:
o    BS 7671 Wiring Regulations
o    Electricity at Work Regulations 1989
o    IET Code of Practice for Electrical Safety Management
o    Health & Safety at Work Act 1974
•    Experience in contractor performance audits and compliance assessments.
•    Strong technical report writing and analytical skills for documenting audit findings.
•    Ability to liaise with third-party auditors and regulatory bodies (e.g., NICEIC).
•    Understanding of NICEIC requirements and the need to maintain Riverside’s NICEIC registration.
•    Excellent diagnostic and problem-solving skills.
•    Strong communication and interpersonal skills.
•    Good time management, planning and organisational skills
•    Proficient with IT systems (e.g., Microsoft Office, auditing software).
•    Full UK Driving License.

Desirable
•    Experience working in social housing, DLO operations, or compliance management for multi-trade teams.
•    NICEIC-approved status or experience working with accredited compliance schemes.
•    Knowledge of compliance management software and audit tracking systems.
•    Experience delivering technical training and best practice workshops.
•    Awareness of CDM regulations and building compliance frameworks.
•    Health and Safety qualifications IOSH/SMSTS/SSSTS
•    Microgeneration Certification Scheme (MCS) accreditation: Solar PV, Battery Storage, Wind Turbines and CHP.
•    Level 4 Certificate in Electrical Safety Management in Social Housing.
•    Professional Membership of a relevant industry body (e.g. IET).