Recruitment Pack:
Front of House Charity
Support Coordinator

Hello & Welcome

 everyone with a mental health

Thank you for your interest in this role at Tyneside and Northumberland Mind. W
to ensure that
get the support they need from people they trust
suffer alone , that  is why we have been working with individuals, families, communities and
businesses for nearly 30 years.

issue  can be in  control of their own lives and
. We are passiona te that no one should

e exist

With 1 in 4 people now suffering from a
team are needed now more than ever.
experience of mental issues and therefore needs their own path to recovery. That is why
we always take a holistic approach and look at the whole person, not just their mental
health needs.

  We know that each person has a different

mental health issue

, our services and

skills of  our

We are a motivated and passionate team, led by the desire to positively impact
wellbeing of individuals.
Northumberland Mind is

2024   was a difficult year for charities, and

no exception.

the

Tyneside and

We have ambitious plans for the
element of our future success will be in having
particularly welcome applications from people with relevant lived experience and those
that reflect the diverse communities we serve

future,  and we have confidence in the road ahead. A

a talented and skilled team

.

key

, and we

I look forward to  hopefully meeting you  soon.

Alex Wilson
Chief Executive Officer

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Who we are

Tyneside and Northumberland Mind are an independent, local charity that delivers

mental health services across the whole of Tyneside and Northumberland.

We exist to promote positive mental health, providing flexible, responsive and

sustainable support services to those in the Tyneside and Northumberland area.

We offer a range of services, including counselling, a listening service, wellbeing

groups and training based on the principals of wellbeing, recovery, resilience and

prevention.

Our  Values

Collaborative
Collaborate and work together

Accessible
Accessible and approachable for all

Respectful
Respectful and inclusive of everyone

Empowering
Respectful and inclusive of everyone

Supportive
Supportive through Services and Partnerships

•

•

•

•

•

2

Our  Vision

Our vision is for everyone with a mental health problem to be in control of their
own lives and get the support they need from people they trust!

Our Leadership Team

Our Leadership Team ensures the direction and strategy set by our Board of
Trustees is implemented effectively for the benefit of the users of our services.
The team is made up of forward thinking and dynamic group of professionals who
between them have many years of experience in delivering mental health services,
running charitable  organisations,
groups and vulnerable people and communities.

  and working closely with both socially excluded

Our Board of Trustees

led   by our Chair David Slater. Our Board is accountable for everything we

Our Board of Trustees is responsible for our governance and strategic direction
and is
do, including settling our strategic direction
supporting and empowering our Leadership Team, staff and volunteers.
9  trustees  on our  Board, and they  reflect our diverse communities

.

, evaluating our performance, and

We have

The Mind Quality Mark

As part of the National Mind Network,
Mind) is  assessed by a robust quality assurance framework created
Mind called The Mind Quality Mark (MQM). MQM sets out the baseline of best

Tyneside and Northumberland Mind (a local

and  set out by

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practice and legal compliance in all areas of a local Mind’s governance and
activities. To achieve the MQM, a local Mind must meet or exceed all 24 key
standards. We are proud th
exceeded  all standards.

at   Tyneside and Northumberland Mind has met and

About the

role

Job title:

  Front of House Charity Support Coordinator

Responsible to:

          Head of Business Development

Contract:

                           Permanent - Part -Time  [25 hours/week

]

                     Hybrid working, with ability to travel during

Based at:
hours  and  occasionally  out of hours across our area of benefit
Gateshead, North and South Tyneside and Northumberland.

 working
e.g.  Newcastle,

Salary:

 £17,800/annual

Benefits:
discount scheme, Enhanced pension contributio

           Private health cash back plan

, Access to  employee

ns,  years in service benefits.

Purpose of job

Following  exciting growth and evolution
recent years  comes a rewarding  new role within the charity;
Charity  Support Coordinator
Local Mind ; expanding our  reach, strengthening
and  amplifying  the way we engage with our communities, partners, and
supporters.

. Play  an instrumental

Front of House
 role  in this next phase of
 our income -generating services,

of  Tyneside and Northumberland Mind

our

in

This new , multifaceted  role,  blends  business development,
and promotional leadership,
mental health training programmes, manag
an integral role in

shap ing  our public presence.

 with  the postholder

 service  coordination,

 support ing  the delivery of our

ing  key communications, and

acting as

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Coordinator , the postholder will play an
strate gic direction,  working closely with the

As Front of House Charity Support
integral role
in implementing our
CEO and Senior Leadership Team to support initiatives
operational delivery  and  lead ing  the Tyneside and Northumberland Mind
Ambassador Scheme
local mental health charity and
the region.  As Front of House Charity Support
unique  opportunity  to  design  a role from the ground up, bringing
initiative,  and passion , help ing  us  build  a future of  better mental health
awareness  and support services to all those that need them.

create  greater  mental health awareness across
 you  will have the
Coordinator,
innovation ,

, a new  initiative  with the power to  amplify  all we do as a

, ensure smooth

Key Responsibilities

•  Support the  development and day to day running of a welcoming and

professional Front of House function for the charity.

•  Build on existing relationships and support the development of new business

opportunities .

•  Act as a first point of contact for sales and service enquiries via phone, email

and in person , ensuring timely and accurate responses.

•  Provide clear information about the charity’s services, training and mental

health resources.

•  Support

introductory  sales conversation and

partnership discussions, sharing

information about the charity’s paid for services and escalating where
appropriate.

•  Send follow up information and proposals to individuals and organisations

interested in our services.

•  Work closely with the marketing team to help create

 clear and relevant

promotional materials.

•

Identify opportunities to improve how the charity engages with external
audiences.

•  Support the planning, organisation, promotion and occasional delivery of

charity events, outreach and promotional activities.

•  Work closely with colleagues

to coordinate services, schedule and delivery

activity.

•  Manage the calendar for training

and coordinate internal and associate

trainers.

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•  Liaise with the Head of Finance to support

invoicing, payments and

administrative tasks

 related to training and service provision.

•  Work closely with the marketing team to help create clear and relevant

promotional materials.

•  Share insights from enquiries, sales and partner conversations to support

marketing, fundraising and community engagement activity.

•  Maintain accurate records relating to services, training and

relevant enquiries,

and share feedback from clients and partners to support learning and service
improvement.

•  Supporting the CEO and Senior Leadership Team with administrative tasks

and supporting the implementation of our strategic direction.
•  Lead the Tyneside and Northumberland Mind ambassador scheme

.

Person Specification

•  E xperience in a front
partnership  role s .

-facing   roles , coordination , business development or

•  Confidence promoting services and engaging in sales and partnership

conversations.

•  Strong interpersonal and communication skills, with the ability to empathise

with people.

•  Ability to work independently, take initiative, and build new processes.
•  Excellent organisational skills and attention to detail.
•  Strategic and
change.

forward -thinking   mind set, comfortable with challenge and

•  Strong Alignment with
•  Ability and experience of working to targets.

 Tyneside and Northumberland Mind values and mission

.

•  Proficiency in using office software and communication tools.

6

Essential

•  Full drivers licence and

use of own vehicle with confidence to drive in Tyneside

and Northumberland Mind’s area of benefit (
and South Tyneside and Northumberland).

e.g. Newcastle, Gateshead, North

Desir able

•  Experience working or volunteering in a charity or not for profit organisation.

•  Experience engaging with volunteers, ambassadors or community

representatives

.

Conditions of Employment
In the light of legislation [Section 8 Asylum and Immigration Act, January 1997],
as a condition of being able to commence employment, the successful candidate
will be required to provide documentation to prove that they are able to work in
the UK. Such do cuments will include one or more of the following, as appropriate:

•
•
•
•

National Insurance number
Birth certificate or British passport.
Certificate of registration, or naturalisation as a British citizen
Passport or documentation evidencing citizenship of an EEA country

.

.

.

Disclosure and Barring Service (DBS check)
This post is subject to a Disclosure and Barring Service (DBS) check.

Travel requirements:
As this role involves regular travel to various locations to meet the operational
needs of the business, offer holders must have:
•  A full driving licence.
•
Ideally access to private vehicle
•  Vali d business travel insurance

.

.

Probation
The appointment is subject to a probation period of 6 months.

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Expenses
Out of pocket expenses will be payable at rates set out in Tyneside and
Northumberland Mind's expenses policy.

Holidays
On joining, pro rata on a 2
entitlement increases depending on length of service. (The holiday year runs from
1 April to 31 March.)

4   working days per annum. Thereafter, the holiday

Tyneside and Northumberland Mind pension scheme
Tyneside and Northumberland Mind has a group personal pension plan. Further
Head of Service .
details about the pension plan are available from the

Interested in joining us?

Equa lity Diversity and Inclusion Statement

Tyneside and Northumberland Mind embraces diversity and promotes equal
opportunities.

We are committed to being an anti
welcome and encourage applications from diverse and marginalised groups.

-discriminatory organisation and positively

Tyneside & Northumberland Mind recognises that there are systemic and individual
barriers which people face in maintaining good mental health, accessing support
and treatment when they need it, and being accepted for who they are in terms
of their mental h ealth. We pledge to do all we can to recognise and tackle these
barriers, and to monitor our progress.

We strive to be diverse and inclusive in our workforce, our commitment to equity,
diversity and inclusion runs through our employee experience.
inclusive workplace where our staff can bring their full selves to work and strive to
ensure that
potential.
can bring in terms of your culture, ethnicity, race, sex, gender, age, religion,
tation and beliefs.
disability and sexual orien

  everyone is offered equality of opportunity to achieve their full
  In recruiting our team, we welcome the unique contributions that you

   We promote an

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When you join us, you will also have the opportunity to join our Diversity
and
organisation.

Inc lusion Working Group and help champion D

, Equity

E&I throughout our

Here is how to apply.

Tyneside and Northumberland Mind is an Equal Opportunities employer and will
apply objective criteria to assess merit. It aims to ensure that no job applicant or
employee receives less favourable treatment on the grounds of colour, nationality,
religion, e thnic or national origin, sex, marital status, sexual orientation, age or
disability or is disadvantaged by conditions or requirements which cannot be
shown to be justifiable.

Selection criteria and procedures are always reviewed to ensure that individuals
are selected, promoted, and treated on the basis of their relevant merits and
abilities. All employees will be given equal opportunity and where appropriate and
possible, spec
ial training to enable them to progress both within and outside the
organisation. Tyneside and Northumberland Mind is committed to a programme of
action to make this policy fully effective.  Candidates who consider that they have
ould write to the Chief Executive Officer, Tyneside and
not been fairly treated sh
rd  Floor Tru Knit House, 9
Northumberland Mind, 3
upon Tyne, NE1 6UF within seven days of an interview, after which the matter will
be investigated.

-11 Carliol Square, Newcastle

Required for application:
1x Curriculum Vitae (CV, preferred in Pdf format)
Complete pre -screening questions.

To submit your application please follow the link below:
https://hr.breathehr.com/v/front

- of - house - charity - support - 44516

Closing Date for
Interviews

applications

 will be  January 9 th , 2026,

 at  12:00pm noon.

anticipated  week commencing

January the 18

th , 2026.

Further questions and enquiries about the role? Email:
Alex.Wilson@tynesidemind.org.uk

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Find us  at:
9 -11 Tru-Knit House
Carliol Square
Newcastle upon Tyne

NE 1 6UF

www.tynesidemind.org.uk

Charity Number: 11 40856

Company Number:

 075524 34