JOIN OUR TEAMWORK AT THE ROYAL BALLET SCHOOLABOUT USWe are a global organisation with an important mission: to nurture, train andeducate exceptional classical ballet dancers and to set the standard for dancetraining worldwide.As a boarding school, a performing arts organisation and a charity, our team isvaried. Our staff have specialist skills in dance, academics, pastoral care,healthcare, outreach, marketing, fundraising, and operations - to name a few. We look for committed, enthusiastic candidates who demonstrate the skillsand experience we need.People are the key to our success - we attract, retain, develop and motivatethe best in their fields to share our commitment to providing excellent careand education for our aspiring dancers and dance teachers.OUR VALUESSTRIVING FOREXCELLENCENURTURINGINDIVIDUALSACTIVELYWIDENINGACCESSOUR HERITAGENOURISHESOUR FUTUREALWAYSINNOVATINGOur full-time students are based at White Lodge inRichmond Park and Upper School in Covent Garden. There are two additional boarding houses forUpper School students in Pimlico and CoventGarden.The Royal Ballet School operates in locationsworldwide, including different Associate centresand venues for Intensive Courses.Across our sites, there are a total of 280 employees. Wherever they work, ourteam respect each other, knowing everyone has a unique part to play in ourorganisation’s mission. Our workspaces are friendly, welcoming and inclusive.Our employees share a passion for the arts in society and for supportingindividuals to reach their full potential. WHAT’S INIT FOR YOU?GENEROUSPENSIONSCHEMESEASONTICKETLOANCYCLE TOWORKSCHEMEEMPLOYEEASSISTANCEPROGRAMMELEARNING AND DEVELOPMENTOPPORTUNITIESDISCOUNTSOFF A VARIETYOF BRANDSTECH ANDELECTRICVEHICLE SCHEMEGENEROUSANNUALLEAVEITAPPRENTICEAPPLICATION DETAILSLOCATION:                                      Upper School, Covent Garden andWhite Lodge, Richmond Park (withtravel to other school locations asrequired)HOURS:35 hours per week, Monday - Friday(with evening and weekend work ifrequired compensated via TOIL)SALARY:                                      c£22,000 per annumAPPLICATION CLOSING DATE:9 November 2025OVERALL PURPOSE OF THE ROLETo provide first and second-line IT support while actively contributing to thecontinuous improvement of the School’s IT systems and processes bothproactively and reactively.SUMMARY OF THE ROLEWe are seeking two IT Apprentices who are passionate about technologyand eager to support staff and students across multiple locations. This is ahands-on role that offers a unique opportunity to gain practical experience ina professional IT environment while working towards a Level 3 IT Supportqualification.The role involves:Providing efficient, friendly support to staff and students.Maintaining, troubleshooting, and upgrading IT systems and hardware.Assisting with Audio-Visual (AV) setup and support.Performing preventive maintenance and supporting IT projects.Delivering basic IT training and creating user guides.DURATION:                                     Two years fixed term, dependent onthe continuation of theapprenticeship programmeYou’ll be travelling regularly between sites, so you’ll need to be organised,proactive, and adaptable. Flexibility for early starts (around 8:00am) isessential. This position offers excellent opportunities for career developmentwithin IT support.If you are enthusiastic, hardworking, curious, and ready to learn, we wouldlove to hear from you.MAIN DUTIESAPPRENTICESHIP FRAMEWORKComply with all requests from the apprenticeship provider includingcompleting all assignments/assessments as required and ensuringavailability for all scheduled learning sessions as requiredCreate and update a learning record of your journey through theapprenticeshipSpend 80% of each week performing role responsibilities and 20% onapprenticeship learning assignments.TECHNICAL SUPPORTProvide prompt, professional IT support to staff and students, both onsiteand remotely, via the IT helpdesk and other communication channelsTroubleshoot and resolve technical issues relating to hardware, software,and network connectivityCarry out proactive and reactive maintenance to ensure smooth dailyoperations.SYSTEMS & HARDWARE MANAGEMENTAssist with installation, configuration, and upgrades of IT hardware andsoftwareMaintain, troubleshoot, and manage IT systems and services across allsitesSupport office moves, cabling, and setup of new workstations anddevicesManage and support mobile devices (phones, tablets, laptops), ensuringsecure connection to school networks.COLLABORATION & TRAININGCollaborate with third-party vendors and external IT contractors whenrequiredAn interest and passion to start a career in IT and TechnologyHighly organised, with strong time management and attention to detailPositive attitude and willingness to go the extra mile to support usersLogical, methodical approach to troubleshootingStrong people skills and the ability to communicate technical conceptsclearlyExcellent written and verbal two-way communication skillsAbility to handle pressure calmly and respond well to feedbackWillingness to travel between sites and work flexible hoursManage confidential information responsiblyWillingness to stay curious, acquire new skills, reflect and apply learningsto day to day tasks Awareness of cyber security principles, networking, or devicemanagement is desirable, but not essentialEmpathy with the aims and values of The Royal Ballet School.PERSON SPECIFICATIONDeliver IT inductions for new staff and studentsCreate user guides and deliver basic IT training sessions to improvedigital confidence.ADMINISTRATIVE & MEDIA SUPPORTMaintain accurate records of IT assets, licenses, and inventorySupport online meetings and events using platforms such as MicrosoftTeams and ZoomAssist with audiovisual setups for teaching, assemblies, and presentationsProvide media support, including filming, video editing, and archiving.ESSENTIAL CRITERIAThe School is committed to safeguarding and promoting the welfare ofchildren and young people and recognises that safeguarding and promotingthe welfare of children is everyone’s responsibility. The School expects all staffand volunteers to share this commitment to children’s safeguarding and toshare this child-centred approach. This approach means that staff mustconsider, at all times, what is in the best interests of the child. Additionally, thefollowing is expected of all staff: To uphold the School’s policies relating to safeguarding and childprotection, behaviour, health and safety and all other relevant policiesTo promote and safeguard the welfare of children and young persons forwhom you are responsible and come into contact with To report any safeguarding concerns using the relevant channels, such asinforming the Designated Safeguarding Lead, in a timely and appropriatemannerTo ensure full compliance with all statutory regulations, particularly themost recent Keeping Children Safe in Education, and to communicateconcerns to the Designated Safeguarding Lead, other relevant staff of TheRoyal Ballet School or local children’s services as appropriate.We are committed to creating an environmentwhere all our employees feel part of our team andcan flourish, regardless of their background. We’reproud to be an inclusive workplace that promotesand values diversity. The information detailed here about this role shouldnot be considered encompassing. Over time, theemphasis of the job may change without changingthe general characterisation of the role or the levelof duties and responsibilities. This information will beperiodically reviewed and revised in consultationwith the postholder.SAFEGUARDING DUTIES AND RESPONSIBILITIESCLICK HERETO APPLYCLICK FORASSISTANCEWITH YOURAPPLICATIONCLICK TOCONTACT USIF YOU HAVEQUESTIONS