Core	Arts

Job	Description

Post	Title:	Locum	support	workers	–	Core	Arts	–	(Maternity	Cover)

Hours:	Flexible	as	agreed	(7	hours		to	35		hours	p/w)

Based:		1	St	Barnabas	Terrace,	Homerton,	London			E9	6DJ

Salary:	Variable	according	to	shift	responsibility	and	experience	£11.00	to	£14.00		per	hour

Responsible	to:	Membership	Team

Core	Arts	are	looking	for	Locum	support	workers	to	offer	their	skills	and	expertise	to
support	the	membership	team	to	deliver	a	high	quality	service	to	our	members.

Full	Job		Description	:

Core	Arts	Mental	Health	Charity	based	in	Hackney	offers	a	range	of	creative	arts	activities	to
improve	health	and	wellbeing	to	adults	who	experience	mental	health	issues.	The	role	is
within	the	membership	team	that	offers	empowering	support	planning,	motivational
guidance,	case	management,	creative	goal	setting	and	oversees	individual	development	to
deliver	Core	Arts	Creative	services	to	our	members.

The	ideal	candidate	will	have	excellent	hands	on	experience	in	mental	health	support	work
and	knowledge	of	the	challenges	this	group	face,	and	how	the	Creative	Arts	support
recovery.	An	understanding	of	using	person	centred	and	motivational	recovery	focused
ethos	is	essential.
The	candidate	will	have	managed	a	caseload	of	clients,	worked	dynamically	with	various
staff	teams,	be	confident	in	developing	quick	rapport	with	clients.	Plus	have	strong
experience	of	working	with	external	partnerships,	including	secondary	care	clinicians.

There	may	be	opportunities	to	work	within	the	Core	Sports	Department		programme	–
Please	detail	your	specific	interest	or	capabilities	in	regards	to	health,	sports,	music		and	the
creative	arts.

Person	Specification/	qualities:

•  To	support	the	membership	team	and	be	part	of	an	innovative,	progressive	and	user

guided	Mental	Health	Charity,	and	college	for	the	creative	arts	and	sports.

•  Client	focussed	and	able	to	energise	and	engage
•  Manage	a	high	volume	of	administration	as	part	of	the	role	and	record	all	outputs

and	delivery	on	shift.

•  Enjoy	working	in	a	fast	paced	environment.
•  Can	adapt	positively	to	and	likes	change.
•  Have	a	flexible	and	thoughtful	approach	to	working	with	clients	with	complex	needs.
•  Be	self-	motivating,	work	well	under	pressure,	manage	time	effectively	prioritising

different	areas	of	work	according	to	need.

•  Enthusiastic	about	working	with	arts	and	education	in	order	to	support	clients	to

improve	mental	wellbeing.

•  Able	to	administrate	all	interactions	and	collate	data	for	our	contract	outcomes	into

our	database	to	reflect	your	interactions	and	output	with	clients,	ensuring	we	are
achieving	any	targets	set.

•  Be	able	to	seek	support	as	required,	to	debrief	to	ensure	thorough	handovers.

Skills/Abilities

Strong	knowledge	or	interest	in	the	creative	arts
Strong	literacy	and	able	to	develop	own	IT	skills

•
Flair	and	imagination	with	clients	and	colleagues
•  Well	organised	and	methodical	way	of	working
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•  Excellent	communication	style	and	able	to	work	alone	and	as	part	of	a	team
•  Enthusiastic	and	committed	to	supporting	those	with	mental	health	issues
•  Good	administration	skills	and	attention	to	detail	in	this	area

Key	Accountabilities	and	Responsibilities

Team	Work	&	Personal	Development:

•  To	be	flexible,	to	share	skills	and	knowledge	and	support	colleagues.
•  To	participate	in	team	discussions	or	reviews	by	being	fully	prepared,	ready	to	share	and

discuss	ideas	and	offer	solutions.		Including	early	interventions,	dynamic	risk	assessment	and
problem	solving	as	a	team	taking	direction	and	instruction	from	the	membership	managers.

•  To	take	personal	responsibility	for	own	ongoing	development	and	learning	as	part	of	the
post	and	any	opportunities	that	may	arise	as	part	of	your	engagement	with	the	service.
•  The	sensitivity	and	flexibility	to	find	ways	to	engage	and	work	with	clients	who	may	have	a

low	level	of	interaction	with	the	service	or	experiencing	difficulty	interacting

•  The	ability	to	respond	calmly	to	challenging	situations	is	essential.
•  Ability	to	maintain	boundaries	and	effectively	implement	these	in	your	practice.
•  The	ability	to	work	in	a	self	directed	manner	with	close	daily	direction.

Inductions	and	Enrolments/Reviews:

•  Conducting	initial	brief	assessments	or	initial	meetings	for	new	starters	booked	into	the

service	by	the	membership	team

•  Ensuring	that	the	criteria	are	met	re:	paperwork	and	welcome	pack	in	the	meetings

including	our	Code	of	Respect	and	suitable	clients	are	accepted.

•  Prioritising	need	and	recommending	the	signposting	for	new	referrals	for	further

services	when	required

•  To	advance	&	support	new	members	through	the	enrolment	process	by	ensuring
they	are	appropriately	placed	in	workshops	and	goals	have	been	formulated.

•  Recording	meetings:	supporting	the	facilitation	for	various	meeting	types,

enrollments/	assessments	and	reviews	or	exit	meetings.	The	candidate	will	shadow
the	Network	coordinator	role,	gaining	insight	to	the	purpose	of	the	meetings	and
delivery	within	the	Core	Arts	framework,	including	goal	setting,	motivational
interviewing	and	action	planning.

•  Adding	new	members	to	‘Inform’	and	various	systems	required:	the	candidate
would	be	asked	to	enrol	new	members	onto	the	database	so	that	their	contact
information,	course	details	and	funding	streams	are	recorded	on	Inform	and	entry

systems	used	at	Core	Arts.

•  To	ensure	that	membership	is	maintained	at	agreed	levels	and	is	individualised	to

suit	each	member

•  Action	Planning:	in	partnership	with	the	client	and	any	significant	others	involved	in
their	support,	workers	will	translate	assessed	need	into	goals	that	are	SMART	and
give	scope	for	progression.

•  To	undertake	outcome	monitoring	and	case	studies	for	individuals	to	capture	any

impact	or	progress

Client	use	of	time:

•  During	the	assessment	process,	work	with	clients	to	identify	activities	that	they

would	like	to	take	part	in	to	prepare	them	for	independence	and	move	through	&
include	in	needs	assessment.

•  To	ensure	clients	are	assisted	to	access	such	activities	internally/	externally.
•  To	support	clients	that	are	ready	to	move	into	work,	education	or	training	by

assisting	them	to	access	suitable	courses	or	placements	by	discussing	this	with	their
allocated	worker.

To	support	member	participation	in	Core’s	activities:

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To	identify	and	follow	up	on	non	attendance	and	relevant	funding	for	members
and	record	attendance	as	requested	by	membership	managers
Tracking	&	client	facing	support:	engaging	clients	with	the	centre,	through
encouraging	phone	calls	and	weekly	contact	ensuring	consistency	week	to
week.		This	would	involve	receiving	feedback	from	sessions,	providing
information	on	courses	and	listening	to	any	concerns	the	member	may	have.
This	information	is	then	recorded,	so	that	staff	can	follow	up	any	enquiries.
Spending	time	with	members	within	the	centre	to	build	rapport,	create	light	and
positive	interactions,	presence	and	well	as	support	work
To	liaise	with	staff,	volunteers	and	members	to	ensure	clear	communication	of
interests,	concerns,	changes	in	activity
To	liaise	with	external	agencies,	within	the	parameters	of	Core	Arts
Confidentiality	Policy,	to	ensure	maximum	support	for	members	and	at	the
agreement	of	membership	managers
To	promote	creative	workplans	and	monitoring	outcomes	for	all	members
To	identify	development	and	progression	opportunities	in	response	to
member’s	identified	needs,	and	to	signpost	to	more	appropriate	sources	of	help
when	relevant	(with	membership	team	guidance)
To	meet	clients	to	review	their	progress	and	ensure	they	are	fully	aware	of	an
individual’s	workplans	in	order	to	support	members	in	achieving	their	aims.
To	monitor	the	wellbeing	of	members,	offer	support	and	guidance	alongside
communication	with	the	appropriate	services	where	necessary.

Risk	assessment	and	management:

•  To	minimise	risks	to	clients	by	identifying,	reporting	and	following	up	any

safeguarding	concerns.

•  To	provide	a	comprehensive	handover	to	the	membership	manager	post	meeting
with	new	members	or	existing	members	having	completed	a	review	or	1:1	support
meeting

•  To	manage	member	incidents	with	the	support	of	the	senior	management	team	and
liaise	with	care	teams	in	line	with	incident	procedures	and	the	Code	of	Respect
policy	and	procedure.

•  To	work	collaboratively	within	the	membership	team	to	offer	thoughtful	and
proactive	support	for	issues	arising	for	members	and	initiate	signposting	to
respective	agencies	in	terms	of	their	overall	care	and	support.

•  To	proactively	support	any	signs	of	relapse	and	offer	guidance	and	support	in	the

members	best	interests

Administration	and	accountability

•  To	participate	fully	in	rotas	covering	duty	sessions	and	required	service	activities.
•  To	maintain	appropriate	systems	and	records	of	member	activity,	and	maintain

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database	of	members
Support	any	administrative	tasks	to	ensure	smooth	use	and	running	of	various
systems	to	maintain	accurate	data

•  Attendance:	recording	weekly	attendance	of	members	on	the	Salesforce	database,
booking	members	into	courses	in	line	with	attendance	and	assess	patterns	of
attendance	and	flag	issues	with	the	allocated	worker.

•  The	candidate	would	support	the	office	to	in	answering	phone	calls,	taking	messages
and	supporting	members	with	any	enquiries.	Any	conversation,	support	given	or
follow	up	will	be	communicated	to	the	team	and	recorded.	The	candidate	would
support	members	who	come	to	office	with	an	enquiry,	to	pay	to	access	a	session	or
buy	a	cds	etc.

Social	Inclusion:

•  To	support	individuals	to	work	towards	gaining	greater	independence	through

participation,	at	service	and	organisation	level	and	within	the	wider	community.
•  To	support	the	running	of	exhibits	and	events	as	required,	including	practical	set	up

and	support	of	the	bar	and	entertainment.

•  To	promote	the	projects	internal	feedback	methods	such	as	the	complaints

procedure	and	to	respond	positively	to	suggestions.

•  To	take	personal	responsibility	for	feeding	back	to	colleagues/managers	any

information	or	comments	that	would	contribute	to	ensuring	the	service	is	relevant
and	responsive.

Health	and	Safety:

•  To	be	aware	of	the	roles	and	responsibilities	and	work	in	accordance	with	H&S

Policy	and	the	law	around	H&S	at	work.

•  To	take	responsibility	for	the	safe	working	of	self	and	others	and	to	ensure	that	local

procedures	around	Lone	Working	and	Fire	are	followed.

General

•  Contribute	to	the	development	of	Core	Arts	charity	objectives.
•  Carry	out	all	duties	in	the	context	of	and	in	compliance	with	Core	Arts	Equal

Opportunities	Policy.

•  Contribute	positively	to	team	working	including	attending	team	meetings	when

requested	and	any	supervisory	sessions	and	adhere	to	the	policies	and	procedures
of	Core	Arts.

•  Comply	with	and	contribute	pro-actively	to	the	Core	Arts	Health	and	Safety	policies

and	procedures.

•  To	undertake	any	required	training	and	updating	of	skills	as	necessary.
•  To	contribute	to	the	business	aims	and	implement	plans	made.
•  To	promote	Core	Arts	ethos	and	unique	vision	to	prospective	members	and	mental

health	practitioners	and	relevant	services	across	London.

•  Any	other	duties	within	the	competence	of	the	post-holder	that	may	be	required	in

line	with	the	post	and	at	the	direction	of	the	senior	management	team.

Experience				essential	(E)

The	successful	candidate	will	have:

•  Experience	of	working	in	a	high-	pressured	environment	and	the	ability	to	respond

calmly	to	challenging	situations	is	essential.

•  An	understanding	of	a	Strengths	and	Recovery	model	is	desirable.
•  A	significant	level	of	experience,	practice	and	understanding	of	the	principles	of	risk

and	needs	assessment,	planning,	goal	setting,	and	reviewing.

•  A	good	understanding	of	the	meaning	of	quality	in	relation	to	service	delivery.
•  An	understanding	of	the	methods	that	could	be	used	to	develop	life	skills	and

prepare	clients	for	appropriate	move	on	options.

•  Excellent	IT	skills	and	proficiency
•  A	level	of	numeracy,	literacy	and	comprehension	to	do	with	welfare	benefit,	rent

and	petty	cash	calculations,	write	letters,	and	analyse	and	extrapolate	from	written
information.

•  An	ability	and	willingness	to	work	a	rota	that	includes	some	late	working	&	covers

both	weekdays	and	possibly	weekends	(Saturday).

•  Experience	of	working	in	a	charity	setting	with	direct	client	experience	(E)
•		 Degree	qualification	in	a	relevant	subject	or	equivalent	(E)
•		 Safeguarding	Vulnerable	Adults	knowledge
•  Risk	assessment	and	support	planning	experience
•
•  Good	understanding	of	the	barriers	faced	by	this	client	group
•  Able	to	work	efficiently	and	effectively	supporting	the	client	to	find	solutions	and

Strong	motivational	skills,	person	centred	approach	using	the	recovery	model

empower	the	clients	to	achieve	them
Of	working	within		a	voluntary	sector	serivce,	mental	health	system	or	other
relevant	social	care	setting		(E)

Of	working	in	an	administrative	management	role	(minimum	of	2	years)				(E)
Of	working	with	people	who	are	seen	as	vulnerable			(E)
Of	professional	boundary	setting	and	duty	of	care		(E)
Of	conflict	resolution
Of	person	centered	planning	with	vulnerable	adults			(E)
Of	working	in	a	diverse	cultural	setting
Of	partnership	working	and	networking	(E)
Of	coordinating	the	facilitation	of	workshops/	learning	environments
Of	developing	new	initiatives	and	responsible	for	decision	making
Proficient	in	Microsoft	Office	Word	and	Excel	(E)	or	a	similar	database

Proficient	in	entering	information	on	databases,	Internet	and	email

Knowledge	and	understanding

Of	the	impact	of	creativity	on	wellbeing
Of	the	creative	arts	and	relevance	of	community	engagement
Of	the	issues	faced	by	people	with	mental	health	issues	within	an	inner	city,	multi	cultural
setting
Of	confidentiality	and	information	sharing
Of	wider	issues	in	the	voluntary	sector	and	the	political	climate	for	our	service	users
Of	strategic	and	innovative	ways	of	working	responding	to	our	service	users	support	needs
Of	the	risk	assessment	process
Of	tools	for	change,	motivation	and	support	planning	(such	as	brokerage)
Of	the	purpose	and	practice	of	working	within	an	equal	opportunities	framework
Of	health	and	safety	practices

Skills	&	Abilities
Excellent	communication	and	networking	skills
Able	to	work	self	motivate/	target	set	alongside	line	manager
Discretion	and	sensitivity	in	contact	with	clients
Able	to	risk	assess	and	adapt	situations
Able	to	engage	and	motivate	potential	clients
Able	to	work	productively	and	creatively	with	a	wide	range	of	people
Able	to	communicate	effectively	and	professionally	at	all	times
Able	to	work	alone	without	supervision
Able	to	instill	confidence	in	others
Able	to	motivate	people,	especially	where	they	have	little	confidence	or	positive	self-image
Ability	to	maintain	high	standards	whilst	working	under	pressure
Able	to	work	as	part	of	a	high	performing	team

Personal	Qualities
A	strong	person	centred	ethos	which	can	be	communicated	to	other	professionals	and
members
Warm	and	friendly	presence	able	to	engage	various	people
Creative	and	innovative	working	style
Excellent	time-keeping	skills	and	sound	knowledge	of	lone	working	practice
Excellent	organisational	skills	and	proactive	team	working	ethos
Creative	and	flexible	approach	to	work	and	responsive	to	new	ideas
Methodical	and	thorough	approach	to	managing	relationships	and	continuous	networking
Excellent	communication,	negotiation	and	networking	skills	with	various	audiences
Ability	to	promote	the	service	offer	appropriately	to	various	audiences	and	promote	creative
activities	to	support	positive	mental	health