Job Outline  

Supervising / Management

• Support in running our three bars and foyer café, ensuring an efficient and high-quality service.
• In the absence of Bar Management, welcome the staff team to their shift, assign roles, and/or check-in with the team at the end of their shift and sign them out.

• Be available to help the team with any issues that need to be escalated.

• Communicate effectively with SIA security, getting support if back up is required, or with the management team on site in lieu of security being present.

• Maintain a visible profile during service, being proactive, polite and helpful.
• Deputise for Bar Management as necessary, supporting them and overseeing the bar team on shift.

Customer Service

• Ensure the customer experience is always positive and an exceptional standard.
• Always be a welcoming, knowledgeable and confident presence, both in person and over the phone.
• Provide friendly, attentive and prompt service.
• Take and process orders, serve, take payment and clear tables.
• Serve customers following a clear order of priority – acknowledge customers to be prioritised and attend to them quickly.

• Respond to any drinks/menu queries with knowledgeable answers.
• React promptly and deal with any issues, complaints, breakages, spillages in the correct manner and record these in compliance with health and safety procedures.

Operations

• Ensure all cleaning duties, opening and closing procedures, and regular venue checks, have been completed and recorded via our monitoring system Trail.
• Be conversant with the tills, PointOne software and card payment devices.
• Be confident with Spektrix software to facilitate the sale of tickets during café operating hours.
• Ensure the venue is always at its most presentable with furniture laid in accordance with procedure.

• Check stock levels, and ensure all lines are well stocked during shifts. Should there be any stock shortages report them to Bar Management as soon as possible.
• Confidently use the radio as a means of communication with the wider team.
• Maintain an awareness of daily building activity and the associated arrivals, departures and deliveries.

Health & Safety

• Ensure all areas are clean, well-stocked and compliant with Health & Safety regulations.

• Ensure Food Hygiene and Safety is maintained to meet all regulations and service standards.
• Ensure all food prep taking place adheres to food Health & Safety regulations and standards.

Financial

• Monitor sales, identifying opportunities to increase revenue.

• Promote and help to establish a regular customer base.

General   

• Maintain high standards of personal appearance.
• Be on time, prepared for your shift, and adhere to agreed break times.
• Maintain a consistently positive attitude.
• Support the aims and objectives of Soho Theatre Walthamstow, both internally and externally.

• Attend meetings and other internal meetings as required.

• Uphold Company policies at all times, promoting equality diversity and inclusion.
• Always be fully aware of the theatre’s activities and programme of events.

• Undertake any other duties as may be appropriate to the nature of the post, as agreed with the Bar Managers.

• Attend staff training as required.

• Champion and promote the values and behaviours of Soho Theatre Walthamstow and act as an ambassador for the Company.

Please take a look at the documents below for more information about the role and how to apply.