CYMDEITHAS GOFAL THE CARE SOCIETY

JOB DESCRIPTION

Post:                          Support & Outreach Worker

Responsible To:       Support Team Manager

The main objectives of the post will be:

To work as part of a team of Support Workers working across north and mid Ceredigion, under the
direction of the Support Team Manager.

To deliver support through bespoke packages of care (not personal care) to service users who are
vulnerable due to circumstance or conditions, which include learning disabilities, mental health issues,
autism, physical and mobility issues, etc.

Support for each individual is based on recognised support needs, which entails providing practical help
and assistance over a period of time on a weekly basis to improve an individual’s quality of life, promote
safety and emotional well-being, independent healthy living, companionship, and positive social impact
through socialisation and integration into the local community.

Role:

To work under the direction of the Support Team Manager in carrying out the following tasks:

•  To ensure that the personal care plan is followed, as recommended, and that any actions to be

undertaken are done so with the full agreement of the service user.

•  To ensure that all support and outreach notes are written up, signed and filed at the end of each

session and that each support file contains all relevant information.

•  To work and communicate effectively with relevant partner agencies to ensure a co-ordinated

approach to service delivery.

•  To report directly to the Support Team Manager and Team Leader regarding cases where

concerns are raised involving safeguarding issues, liaising with statutory services and referring
details on as appropriate.

•  To maintain effective electronic and paper-based office information systems and organised

records.

•  To manage personal mileage and expenses reported on a monthly basis and checked by the

Support Team Manager and HR staff.

•  To liaise with all relevant statutory and /or voluntary organisations as in the best interests of the
service user or family member i.e. DSS, Local Authority Housing Section and Benefits Section,
Social Services, etc.

•  To participate in any scheduled training, supervisions and appraisals

•  To undertake any other duties as may be required.

General Care Society Responsibilities:

▪  The Care Society is fully committed to the active promotion of equality and diversity in its capacity
as an employer and in the provision of all its services. It is the individual responsibility of each
staff member to ensure the application of this Policy.

▪  Under the Health and Safety at Work Act, all employees are required to take care of their own

health and safety and that of other employees and members of the public, and to co-operate with
the Society in complying with their statutory duties.

▪  Strict adherence to confidentiality, particularly regarding personal details of staff and service

users, is of paramount importance.

▪  Communication and teamwork is a vital aspect to the success of the Society’s work.

Consequently, all members of staff are contracted to attend regular team and organisational
meetings as directed, including necessary training.

▪  To contribute to the development and promotion of the projects and further initiatives within the

Society.

▪  To operate within the Society’s overall vision, policies and procedures.

Whilst this job description is indicative of the range of current duties and responsibilities of the post holder, it is not
comprehensive.  It is inevitable that the duties will change as the role develops and it is essential therefore that it
should  be  regarded  with  a  degree  of  flexibility,  so  that  changing  circumstances  can  be  met.    As  the  scheme
develops, the job description will be reviewed with the post holder.

                                                                                                                                                                                                   Version 6 Feb 2025

CYMDEITHAS GOFAL THE CARE SOCIETY

Person Specification using Competencies

Support & Outreach Worker

Competency

Essential

Desirable

Working on own initiative/
self-reliance

Teamwork

Customer Focused

Interpersonal Skills:
Verbal Communication

Interpersonal Skills:
Listening Skills

Stress Management

Time Management

Integrity

Self-direction and motivation to
meet support plan objectives and
assumes responsibility for own
actions
Develops effective working
relationships and works
Co-operatively across TCS teams
and with service users.
Delivers excellent customer
service and makes decisions
centred primarily on the needs of
our clients
Gains trust and confidence through
conversation and tailors content of
speech to the level and experience
of the client / audience

Shows patience, empathy and
respect for what other people have
to say.

Able to remain calm under
pressure and diffuse tense
situations in the face of
provocation or hostility

Establishes a course of action for
self and/or others to accomplish
specific goals within set
timeframes

Is objective, non-judgemental and
maintains confidentiality at all
times

Technical Skills

Possesses good computer skills, in
particular proficiency in MS Office

General Requirement

Full Driving Licence and car owner

Language

Ability to speak Welsh

                                                                                               Version 6 Feb 2025