Head of Operations
Housekeeper

Permanent

£23, 809.00 (pro rata)
Accommodation Service Manager
6% employer contribution

Cash Plan Health Scheme and Health & Wellbeing Assistance Programme

16 hours per week

           29 days, birthday leave & 8 bank holidays (pro rata)

Term:
Salary:
Responsible to:
Pension:
Health:
Hours:
Annual Leave:

Role Purpose
To deliver exceptional cleaning and maintenance services across refuge accommodations and head office, ensuring a
safe, welcoming, and hygienic environment for residents and staff. The Housekeeper plays a critical role in
supporting survivors of domestic abuse by maintaining a clean, homely, and secure atmosphere while adhering to
health, safety, and organisational standards

Duties and Responsibilities

•  Maintain exemplary standards of cleanliness in communal areas and client living quarters post move out,

creating a warm, inviting, and homely environment.

•  Perform deep cleaning tasks, including sanitising surfaces, appliances, and high touch areas, to ensure
hygiene standards meet Health and Safety (H&S) legislation, fire safety regulations, and PDAP policies.

•  Utilise appropriate cleaning techniques and equipment to address diverse surfaces (e.g., carpets, hard floors,

•

upholstery) and ensure consistent hygiene across all areas.
Safely handle and store cleaning chemicals in compliance with Control of Substances Hazardous to Health
(COSHH) regulations.

•  Report repairs and maintenance needs promptly to on site staff to maintain a safe and functional

environment.

•  Monitor and manage resources, furnishings, and inventories to support property maintenance

requirements.

•  Adhere to H&S, fire safety, and lone working policies, maintaining accurate records for premises related

compliance.

•  Conduct risk assessments related to cleaning activities, implement actions, and minimise risks to ensure a

safe environment.

•  Comply with confidentiality and Data Protection policies to protect resident privacy.

Organisational Responsibilities and Development

•  Embed the views of residents and stakeholders in service development to enhance PDAP’s

accommodation services.

•  Support PDAP’s commitment to Equality, Diversity, and Inclusion, ensuring respectful and non-

judgmental interactions.

1

•  Promote safeguarding for children and adults at risk, adhering to relevant guidelines.
•  Uphold PDAP’s ethos and values, attending relevant meetings, training, supervision, and appraisals.

It is essential to the development of PDAP service delivery that the post holder is able to respond
flexibly to changes in the requirements of this post.  This job description is therefore a guide and not
an exhaustive list of all responsibilities the post holder may have over time.

Person specification

Knowledge

You will be required to:

Strong understanding of domestic abuse and its impact on survivors and their children.

•
•  Understand relevant H&S legislation for buildings of multiple occupancy
•  Clean and maintain all communal and private spaces to a high standard

Experience

You will need:

•  Experience of maintaining a hygienic environment
•  Experience of navigating computer systems
•  Experience in monitoring of furnishing, inventories, repairs and replacements
•  Carrying out risk assessments, implementing actions and minimising risk related to H&S
•  Experience of working within safeguarding guidelines and legislation to protect and promote the well-being

of children and vulnerable adults.

 Skills/ Qualifications/ Professional Membership

You will be required to demonstrate:

•  Advanced cleaning skills, including proficiency in sanitising, stain removal, and maintaining hygiene in

sensitive environments.

•  Ability to select and apply appropriate cleaning methods for various surfaces and materials (e.g., wood, tile,

•

fabric).
Strong organisational skills to manage cleaning schedules, prioritise tasks, and maintain consistent
standards.

•  Excellent verbal and written communication skills for reporting and resident interactions.
•  Ability to work under pressure while maintaining attention to detail and hygiene standards.
•  Proficiency in maintaining clear and concise filing systems for cleaning logs and H&S records.
•  Empathy and sensitivity when supporting residents in crisis or emotional distress.

Personal qualities

You will need to be able to:

Take a compassionate, kind, and non-judgmental approach to supporting survivors of domestic abuse.
•
•  Have a commitment to teamwork and collaboration within PDAP and its partners to improve outcomes for

residents.

•  Work with integrity and respect in all interactions with residents, staff, volunteers, and external agencies.
•  Have a dedication to providing equitable and inclusive services to diverse individuals.

2

Essential

You will need :

•  Clean, full UK driver’s license.

3