Community Fundraising Officer

Community Fundraising Officer

Income Generation

Permanent, 30 and 37.5 hours per week, some
evenings and weekends with TOIL.

£26,761

ellenor, Coldharbour Road, Northfleet, DA11 7HQ

Senior Community Fundraising Officer

Head of Supporter Engagement, Director of
Income Generation

Management of Fundraising Volunteers

At ellenor, we are passionate about providing the very best
hospice care for people of all ages – and we know we can only do
this with the support of our incredible local community. As our
Community Fundraising Officer you’ll play a vital role in
growing, nurturing and championing our supporter-led fundraising.
You’ll also be creating inspiring events and campaigns for our
supporters to engage with.

This is an exciting opportunity for a proactive and people-focused
fundraiser to take ownership of a vibrant and varied income
stream. From bake sales and head shaves to tractor pulls and
sports days, our supporters never cease to amaze us - and your
role will be to make sure they feel empowered, inspired and valued
every step of the way.

You’ll lead on developing relationships with individuals, groups,
clubs, schools and small businesses across Kent and Bexley,
helping them turn their passion into action. You’ll provide expert
advice, exceptional stewardship and creative ideas to maximise
income, profile and impact.

You’ll also have responsibility for a portfolio of Community
Fundraising campaigns and events including our Glorious Gardens,
monthly quiz nights, Christmas Tree Recycling and similar activities
that engage our local community.

Working closely with colleagues across the Income Generation
team, you’ll contribute to an ambitious and supportive culture that
puts people; supporters, volunteers, patients and colleagues at the
heart of everything we do.

This role offers real scope to make your mark - whether it’s
through piloting new fundraising initiatives, helping shape our
supporter experiences with us, or identifying opportunities to grow
community engagement and income. If you’re a natural
relationship-builder with a flair for communication, a can-do
attitude and a love of local fundraising, we’d love to hear from you.

•  Supporters and Volunteers: Lead the delivery and growth of

supporter-led fundraising, ensuring those fundraising for us have
what they need - from advice and materials to motivation and
celebration. Be the Fundraising Team’s Volunteer Manager, building
respectful, supportive relationships with our dedicated volunteers,
offering training, support, guidance and feedback.

•  Relationship Management: Build strong, lasting relationships
with individuals, schools, clubs, community groups and small
businesses, offering expert advice and meaningful stewardship.
Represent ellenor at meetings, talks, tours and presentations.
Develop internal relationships and explore opportunities for cross-
team income generation.

•  Income: Identify and develop new fundraising opportunities. Spot

trends, build networks and align community activity with our
strategic aims. Achieve agreed income targets from supporter-led
fundraising, campaigns and events.

•  Campaigns: Develop and deliver community fundraising
campaigns that inspire our local community to act.

•  Events: Develop and deliver community events like our Glorious

Gardens programme, monthly quiz nights and supporter activities,
occasionally out of hours, representing ellenor with professionalism
and enthusiasm.

•  Marketing and Promotion: Collaborate with Marketing to

promote community fundraising, share supporter stories and
increase our brand awareness within our community.

•  Monitoring and Reporting: Maintain accurate supporter records
and activity using our CRM Donorflex and report on performance,
insights and trends.

•  Collaboration: Work with colleagues across Income Generation to

ensure coordinated and supporter-focused fundraising.

•  Governance: Stay informed and compliant with Fundraising

Regulations and relevant codes of practice. Maintain confidentiality
of supporter, patient, carer, staff and volunteer information. Stay
updated on ellenor policies and adhere to them.

•  General: Complete mandatory training and engage in ongoing

professional development. Participate in annual appraisals and seek
continuous improvement. Embrace new technology and efficient
ways of working. Maintain good IT literacy. Take on other
reasonable duties as required. Manage your own administration
efficiently. Promote a culture of respectful and positive working and
resourcefulness and value for money.

N/A

Experience:
Essential

•  Experience of Relationship Management or Customer

Services

•  Excellent IT skills with proficiency in MS Office.

Desirable

•  6 months+ in a charity fundraising role.

•  Planning and organising.

•  Working towards and achieving objectives

•  Familiarity with CRM systems.

•  Tracking and reporting on income/expenditure.

Knowledge, Skills and Attributes:

Essential

•  Full UK driver’s licence and access to use of a vehicle.

Desirable

•  Enjoys building professional relationships. Able to

clearly communicate plans and updates to stakeholders.
With excellent written and verbal communication,
including proposals and public speaking.

•  Personally confident, resilient and persuasive with
strong influencing skills with internal/external
stakeholders

•  Data-literate, using insights to guide decisions.

•  Strong information-gathering and analysis skills.

•  Comfortable working independently and collaboratively.

•  Creative, confident self-starter with initiative.

•  Motivated by targets and collaborative working.

•  Empathetic understanding of the hospice sector.