Maintenance Officer

About the role 

This will play a key role in carrying out a range of general health & safety room checks, cleaning, building maintenance and caretaking tasks. The role will report to and support the Head of Building and Facilities in the delivery of planned, reactive maintenance and cleaning tasks.

The role will ensure a safe, clean and welcoming environment for residents employees and visitors by providing a repairing, maintenance cleaning service in order to keep the various buildings and grounds to the highest standard, whilst minimising the need for external contractors.

Responsibilities 

• To support daily, weekly & monthly planned maintenance tasks as scheduled
  (fire alarm tests, water temperature recording, emergency lighting tests, etc.).
  • Support Customer Services with planned room health & safety checks
  • Support the delivery of first line response to reactive maintenance, cleaning and
  repairs.
  • Minor building fabric spot cleaning, repairs, decorating tasks and plumbing
  repairs.
  • Check of plant rooms and boilers for leaks and general condition
  • Ensure equipment is well maintained, adequately stored and meets all safety
  requirements
  • Ensure that all portable electrical appliances are tested as required
  • Use a range of common hand and power tools to carry out your job as required
  • Assist with inspection of the condition of the grounds, building and facilities
  • General janitorial duties as requested.
  • Ad-hoc porterage duties (moves and changes, furniture management and etc.).
  • Maintain accurate digital documentation.
  • Provide excellent customer service to residents, ensuring they are made aware
  of work order progress in a timely manner.
  • Proactively walking the Communal Areas and all floors, reporting and following
  up on any health & safety, maintenance or cleaning issues
• Ensure the organisation’s Health and Safety procedures regarding Safety at
  Work are consistently implemented and followed.
  • Contribute to Risk Assessment activities and implement appropriate actions.
  • Monitor and liaise with Sub-Contractors ensuring good Health and Safety
  Practices are being carried out and quality of work is of high standard.
  • Clear snow and grit paths during bad weather periods.
  • Ensure that all duties and services provided are in accordance with policies and
  procedures.
  • Monitor and action tasks listed on in-house systems, in a timely manner,
  ensuring the key performance indicator requirements are in place.
  • To comply with individual responsibilities, in accordance with work role for
  health and safety in the workplace.
  • To undertake such other duties within the competence of the post holder which
  may be required from time to time.

Person specification 

Ideal attributes for meeting the needs of the position and being an effective member
of the wider Your Place team.

Experience
• Experience of risk assessment or a health & safety qualification
• Experience of building cleaning and maintenance, handyperson or caretaking
duties.
Qualifications
• Building trade or health & safety/facilities management qualification
Skills & knowledge
• Good understanding of health and safety requirements within a building
environment
• Good communication skills
• Good IT and systems skills
Abilities
• Ability to interact and communicate effectively with a wide variety of people
maintaining professional boundaries
• Ability to manage own work load effectively and under pressure
• Ability to accurately input information on a database or information systems
Personal qualities
• Confidence to challenge where necessary in relation to property / security
matters
• Diplomatic and tactful
• Patient and tolerant
• Self-motivated and enthusiastic
• Honesty, reliability and punctuality
• Good interpersonal skills
Desirable criteria
• Full driving licence

Before starting this position, you’ll need to undergo a criminal record checks 

• Team
• Facilities
• Role
• Maintenance Officer
• Locations
• Your Place @ Anchor House
• Yearly salary
• £28,000 - £28,712

Your Place @ Anchor House

Our offer

• Holidays 🌴

  Time off to do as you please - you'll get 25 days, rising one day annually up to 30 days, plus bank holidays.

• Wellbeing 💚

  We've also got reimbursements for the costs of a gym membership, a 24-hour confidential helpline for practical and emotional support (for your work or personal life), a cycle to work scheme, and activities like group yoga classes too.

• Pension 💷

  Your pension will be with TPT Retirement Solutions and we match what you pay into your pension up to 7.5%. Extra money for your retirement!

• Career development 📚

  We all know having the opportunity to develop in your career is really important to people, so we've got different options depending on what suits your role best. It could be getting a recognised qualification, doing some internal training, working towards professional accreditation, or having a membership to a professional body.

• Flexible working 🕘

  We want to help you achieve the best work-life balance possible. We have made some promises to our residents about when we are around, so we just need to have the needs of your team in mind as well as the organsiation, to get the best out of it.

• Employee socials 📅

  Fun at work is important too! Some of our teams help organise social events in the summer and winter - get involved!

• Office equipment 💻

  You'll get the best possible IT equipment and if your role involves working remotely, you can order items like desks, chairs or other equipment to help with your comfort and wellbeing.

• Discounts 🛒

  You'll have access to discounts for holidays, shopping, eating out, and loads more with our Proud to Care scheme.

• Family friendly 👪

  We have a variety of family-friendly leave available to all employees for maternity, paternity, and adoption.

• We've put together this employee benefits package to make sure we give our best so you can give yours!

About Your Place

Your Place where homelessness is solved one person at a time.

Your Place is much more than somewhere to call home. We work one-to-one with people experiencing homelessness, helping them to regain their self-belief and rebuild their lives. We can’t end homelessness for everyone overnight. But we can solve it one person at a time.

We run two main services from our base at 81 Barking Road - our core hostel (which accounts for approximately 80% of our bed spaces) supporting people experiencing homelessness with low to medium support needs, as well as our intensive support service for people who need extra help on their journeys.

You can find out more about how we help people by visiting our website.

Registered Charity No. 1147794 - in England and Wales

Registered Company No. 08075329 - in England and Wales

Registered Office: 81 Barking Road, London, E16 4HB

Already working at Your Place?

Let’s recruit together and find your next colleague.