Privacy Preference Center
Retail Team Leader
Hourly Rate: £12.32 Per Hour, Plus Desirable Benefits
Working a minimum of 32 hours per week
Permanent Position
We have an exciting opportunity for a Retail Team Leader to join our team.
The successful candidate will work across both Port Lympne Hotel & Reserve and Howletts Wild Animal Park, therefore must have the ability to travel to both Parks.
Reporting into the Retail & Admissions Assistant Manager, The Retail Team Leader will ensure that all outlets run to the highest professional standards and perform in line with budgets and expectations. Our Retail Team Leader will also be responsible for ensuring that teams are delivering excellent customer service to all guests. You will plan the day to day running of all core retail and admissions activities and requirements as well as overseeing any other activities and events.
Who we are looking for:
We’re looking for a motivated and enthusiastic Team Leader to join our Retail & Admissions team. You’ll thrive in a fast-paced environment and bring proven experience of delivering excellent customer service while ensuring the highest standards of health, safety and food hygiene.
As a natural communicator, you’ll be confident engaging with guests, colleagues, and managers at all levels, and you’ll lead by example as a dedicated team player. You’ll be highly organised, able to plan ahead in line with bookings, visitor numbers and scheduled activities, and comfortable working both independently and as part of a team. Strong IT skills, including Microsoft Office and ticketing/EPOS systems (such as Accesso), are essential. You’ll also need reliable transport to reach both of our parks.
If you have experience in retail merchandising, problem-solving, or a passion for wild animal parks, that’s a bonus – but above all, we’re looking for someone with stamina, adaptability and a positive attitude, ready to deliver the best possible guest experience every day.
Contract details:
This is a permanent position, working a minimum of 32 hours per week, four days out of seven. A reliable mode of transport is essential due to our remote location. All candidates must have the right to work in the UK.
The location:
Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodation, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Our sister park,
Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.
Why you should join us:
As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will also join a supportive team who are passionate about their place of work.
You can also expect a host of other benefits including:
- 28 days annual leave inclusive of bank holidays (pro rata to start date and working hours) rising with length of service.
- Comprehensive training and development opportunities, including workshops and e-learning
- Enhanced Sickness, Maternity and Paternity Policies.
- Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
- Exceptional discounts on food, retail and accommodation at our parks.
- Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
- And many more length or service-related rewards and Benefits.
A full job description is available on request.
A full job description is available on request.
To apply: Please email a CV along with a covering letter to: louiseh@howlettsandportlympne.com
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Cookie Policy
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Consent Leg.Interest
All Consent Allowed