Working within a fasted paced customer first focused team, you will act as the first point of contact for Purmo Group Customer Services, by providing support to both internal and external customers.

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

MAIN DUTIES:

• To ensure that all telephone & email enquiries and complaints are correctly logged and actioned within SLA throughout the case life cycle, ensuring all call flow and escalation processes are followed.
• Accurately process customer orders in a timely fashion to meet export, warehouse and delivery cut-off times.
• Raising all customer credit notes.
• Assist customers in making purchasing decisions.
• Providing a focused and timely quotation service, including discounts and ‘Specials’.
• To support and investigate all after-sales activities, including POD’s, invoice discrepancies, warranty claims and damages.
• Provide technical support for all product ranges.
• Identify opportunities to enhance the customer experience.
• To comply with all data protection regulations.
• The jobholder is expected to be fully flexible to ensure that customer service levels remain unaffected at all times.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative

• GCSE English Language or English Literature (Grade 4 or above) essential
• GCSE Maths (Grade 4 or above) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know

Full-time position upon completion of the apprenticeship, for the right person.

We are Purmo Group. From 72 years of development, acquisition and growth, we can offer products and systems for every part of the generation, distribution, emission and control of indoor heating and cooling, as well as having the foremost experience in the design, installation and performance of complete systems. So, we don’t just see our business in terms of our high-performing, responsibly designed products. We aim to see them combined into whole solutions for more efficient buildings – whether it’s us who designs them or the professionals in the installation industry that we support.

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Unit 2C, Drum Industrial Estate, Chester Le Street, DH2 1AG

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