Job Description: Day Services Team Leader Job Title: Day Services Team Leader Reports to: Head of Day Services Location: Various Salary: £28,000 per annum Hours: Full Time Monday – Friday (37 hours) Purpose of the Role Carers Trust Heart of England’s core aim is to support unpaid carers and their families by providing the highest possible quality services, information, advice, and support. Supporting unpaid carers to have a life alongside their caring role and to access the support they need. The Day Services Team Leader will be responsible for the effective daily operation and direct delivery of day service sessions across Carers Trust Heart of England’s area of operation. The postholder will lead by example — supporting staff, volunteers, and participants to create safe, person-centred, and engaging sessions for people with a wide range of needs, including dementia, acquired brain injury, physical disabilities, and learning disabilities. They will act as the main point of contact during service delivery, ensuring high standards of care and support, positive communication with families and carers, and a welcoming, inclusive environment for all participants. Key Responsibilities • Lead and oversee the day-to-day running of day service sessions, including set up and closing, ensuring they are safe, well-organised, and person centred. • With the Head of Day Services ensure there is adequate staff cover for sessions, proactively arranging cover and sessional support where necessary. • Ensure activities are creative, inclusive, and flexible. • Actively participate in the direct delivery of activities, providing hands-on support and engagement with service users to include help with mobility, medication, personal care, and support at mealtimes. • Supervise, support, and motivate staff and volunteers during sessions, ensuring effective teamwork. • Plan and coordinate daily activity programmes that are engaging, inclusive, and tailored to participants’ needs and interests. • Act as the main point of contact for carers, families, and visitors during sessions, ensuring effective communication and support. • Ensure all safeguarding, health and safety, and regulatory requirements are consistently met. • Maintain accurate records, including attendance, incident reports, and support plans, as required and including some same-day data entry into client record management systems. • Provide feedback and updates to the Head of Day Services regarding session delivery, outcomes, and any concerns. • Contribute to the continuous improvement of services, bringing forward ideas and suggestions for development. • Support new staff and volunteers through induction, mentoring, and on-the-job guidance. • Promote equality, diversity, and inclusion in all aspects of service delivery. • Be prepared to on occasion attend events or activities outside of core hours e.g. evenings and/or weekends. Other Duties • To ensure that all activities undertaken on behalf of Carers Trust Heart of England, externally or internally, are executed in accordance with the overall aims of the organisation and in line with policies and procedures. • To undertake these duties in a framework that recognises the diversity of employees and encourages equality of opportunity for all. • To undertake any other duties as delegated which are deemed appropriate within the grade and responsibilities of the post following consultation with the postholder. • Where appropriate to monitor ongoing environmental health and safety issues, reporting repairs and defects as appropriate. This job description may be subject to change by agreement from time to time, to reflect the changing needs of the organisation. Person Specification: Day Services Team Leader Essential • Experience working in a social care, health, or community support setting. • Strong leadership and team coordination skills, with the ability to motivate others. • Ability to deliver and participate in engaging activities that meet a range of needs. • Excellent communication and interpersonal skills, with the ability to build positive relationships with service users, carers, and families. • Knowledge of safeguarding, health and safety, and best practice in supporting people with diverse needs. • Organised and reliable, with good record-keeping and reporting skills. • Flexible and adaptable, able to respond to changing needs and priorities. • Car driver and have access to own vehicle. Desirable • Supervisory or team leader experience. • Relevant qualification in health, social care, or community work. • Knowledge of the challenges faced by unpaid carers. • First Aid training and/or other relevant specialist training. • Carers Trust is committed to safeguarding and promoting the welfare of vulnerable adults and children and expects staff and volunteers to share this commitment.