JOB DESCRIPTION

Job Title:  Volunteer and Community Development Officer
Report To:  Head of Communications and Capacity Building
Job Type: Permanent
Location: Hybrid role – Office and home based with outreach work
across Slough (and environs)
Salary: £24,370
Hours: Full time - 35 hours

Job  Summary:  This  is  a  key  role  at  Slough  CVS,  responsible  for  developing  and
delivering a volunteer strategy that supports both internal and external volunteer-led
activity.  The  postholder  will  manage  the  Volunteer  Platform,  recruit  volunteers  to
support local charities, community groups, the NHS, and local authority services, and
oversee  the  internal  volunteers  at  SCVS.  They  will  also  lead  the  Slough  Quality
Protects Programme and contribute to the growth and capacity-building of community
organisations across Slough.

 Core Responsibilities:

General

•  Lead the development and implementation of the Volunteering Strategy for

Slough CVS.

•  Manage and maintain the Simply Connects Volunteer Platform.
•  Supervise, motivate, and support the volunteer team.
•  Support the growth, capacity-building, and development of community and

voluntary organisations.

•  Manage the Slough Quality Protects Quality Assurance Programme

•  Operational

•  Expand the number of organisations, charities, local authorities, NHS services,
and businesses offering volunteering opportunities on the platform, ensuring
information is accurate and up-to-date.

•  Actively engage with Slough residents and communities to increase individual

registrations on the platform as potential volunteers.

•  Understand the design, implementation, and maintenance of the Volunteer
Platform to meet strategic and operational needs, targeting and recruiting
volunteers for both voluntary and statutory organisations.

•  Update volunteer policies, resources, and handbooks, ensuring groups have
access to model policies, governance tools, and relevant information via the
Slough CVS website.

•  Oversee the DBS application process for volunteers.
•  Provide 1:1 support to help the growth of new and existing voluntary and
community groups across Slough, ensuring compliance with Charity
Commission regulations.

•  Enhance volunteer recruitment and retention through outreach, events, fairs,

newsletters.

People

•  Participate in one-to-one meetings and annual performance appraisals with

your line manager.

•  Attend and actively contribute to regular team and management meetings.
•  Facilitate access to the Volunteer Passport training to encourage volunteer

engagement and skill development.

•  Lead a Volunteering Steering Group to shape the future strategy and vision for

volunteering in Slough.

•  Work closely with voluntary and community organisations to build their

capacity to manage and retain volunteers effectively.

•  Attend relevant training, as agreed with your line manager, to enhance skills

and knowledge.

•  Undertake professional development as required.

Any Other Duties

•  Adhere to all Slough CVS policies and procedures, including Equal

Opportunities, Health and Safety, Lone Working, Confidentiality, Data
Protection, and Safeguarding.

•  Undertake any other duties commensurate with the role, as required.

Core Competencies and Personal Specification:

Communication
•  Clear and effective communication with diverse communities, demonstrating

empathy and understanding.

•  Ability to convey important messages and check for understanding.
•  Open to feedback and able to use it constructively.

Personal Responsibility

•  Demonstrates a non-judgmental and transparent approach.
•  Self-motivated, positive, and committed to equality, diversity, and inclusion.
•  Focused on solutions, not problems.

Team work
•  Strong commitment to fostering a positive team environment within SCVS.
•  Flexible and willing to work occasional evenings and weekends.
•  Collaborative and supportive in all interactions with colleagues.

Knowledge and Experience

•  Expertise in motivating, supporting, and managing volunteers effectively.
•  Strong understanding of safeguarding, confidentiality, and relevant policies

and procedures.

•  Ability to develop networks and build relationships with diverse partners,

volunteers, and stakeholders.

•  Resilient, self-motivated, and capable of working under pressure in a fast-

paced environment.

•  Skilled in supporting voluntary and community partners to develop and grow.
•  Proficient in Microsoft Office and adaptable to learning new databases.
•  Detail-oriented with a commitment to confidentiality and a strong

understanding of the sector.

                                Creative Thinking

•  Confident in sharing ideas and embracing change within the team.
•  Being able to work independently and take initiative.
•  Resilient, innovative, self-motivated, and capable of working under pressure in

a fast-paced environment.

Commercial Acumen
•  Proven ability to deliver outstanding outcomes while being mindful of cost

control and project budgets.

•  Maintains SCVS's reputation and continues to promote the organisation's

profile effectively.

Planning and Organising

•  Ability to maximise effectiveness, work methodically towards targets, and

prioritise tasks efficiently.

•  Applies a flexible, pragmatic approach to problem-solving and time

management.

Problem Solving/Analytical
•  Strong analytical skills with the ability to see things from others' perspectives.
•  Effective listener, confident in asking open questions and seeking help when

needed.

•  Solution-oriented mindset.

Leadership

▪  Represent SCVS in a professional and positive manner at all times
▪  Set good examples to colleagues and provide support to volunteers, groups

and partners.

Working Environment:

•  Hybrid role – office and home based with outreach work across Slough (and

environs)

•  Full, clean driving licence and a car preferred.
•  Some evening and weekend commitments.

Skills and Experience

Partnership Building & Networking

•  Ability to organise collaborative sessions/ events
•  Confident communicator able to build relationships with partner agencies

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Volunteer Engagement & Recruitment

•  Understanding of how to recruit and motivate volunteers
•  Ability to use Excel and databases
•  Skilled in outreach and community engagement
•  Creative approach to promoting volunteering
•  Good communication skills with people from diverse backgrounds

Community Development & Capacity Building

•  Experience of working or volunteering in the voluntary sector
•  Knowledge of governance and legal requirements for charities and

community groups (training provided)

•  Ability to support new groups with organisational set-up and constitution

development (training provided)

•  Familiar with quality assurance programmes

Project Administration

•  Accurate data collection
•  Capable of producing clear reports

Communication & Teamwork

General

•  Excellent interpersonal skills, with the ability to build positive working

relationships across teams and organisations

•  Clear verbal and written communication skills tailored to different audiences
•  Collaborative and flexible approach to working with colleagues, partners, and

stakeholders

•  Committed to continuous improvement and constructive feedback

Organisation & Professionalism

•  Strong time management and event coordination skills
•  Confident in working independently and as part of a team
•  Willingness to undertake professional development and keep knowledge up

to date

Values & Ethics

•  Committed to equality, diversity, and inclusion
•  Respectful of confidentiality and community sensitivities
•  Acts with integrity and professionalism
•  Champions the values of Slough CVS

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