Reception Support
Our creative community is at the heart of our mission, with over 600 organisations based in the building (known as Residents). The Residents Team manage part of this dynamic, expansive creative network. We foster a mutually supportive community through resident collaboration, engagement and facilitated opportunity within our ecosystem and wider networks, our charitable mission, and the wider cultural programme. This ongoing cycle of collaboration and innovation takes young businesses and developing creatives in ever new directions.
What we are looking for
Front Of House:
- Front desk management and being an on-site point of contact for residents
- Meet and greet all visitors for the resident community and for Somerset House Trust staff
- Provide cover and support to the reception team on administrative and project tasks taking ownership of key processes
Meeting Room Management:
- Manage and oversee meeting rooms, ensuring clean and ready for all upcoming bookings
- Arrange and communicate bookings to relevant internal site-based teams
Residents Community Management
- Building relationships with residents, anticipating their needs and finding ways to surprise and delight them
- Maintain and update resident information databases and contact details, internal processes and regularly updating all operational teams
- Assist and provide support to the Residents team with community management and administration when required
Skills, Knowledge and Expertise
Experience:
- Proven success in client- facing role providing a great customer experience
- Achieving results in fast moving environments where decisions are taken quickly to resolve problems
- Demonstrate management of room bookings or events
- Accurate administration, maintaining databases and record keeping
- Successful relationships management, building relationships and anticipating customer needs and problem solving
- Understanding of conferencing audio visual equipment and basic troubleshooting
Skills:
- Strong customer focus, with professional and friendly approach
- Excellent written and verbal communication skills
- Great planning, organisational and multitasking skills
- Proficient knowledge of Microsoft packages including Word, Excel and Outlook
- Ability to meet sales targets and suggest improvements offers
Benefits
Mental Health & Wellbeing
- Contribution towards eye tests and glasses
-Trust life insurance scheme
- We offer winter flu vaccination vouchers
*dependent on the needs of the role
Holiday
Other Leave
Benefits
Discounts, offers and free stuff
-The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites
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-Discounts in Somerset House cafes and restaurants
-Discounts with various high street retailers and restaurants
-Discounts to local leisure centres
**following 3 months of employment
About Somerset House Trust
Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking
here. We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.
Our Commitment to Anti-Racism, Diversity and Inclusion:
discrimination
in the initial screening stage of our recruitment process. This reinforces our commitment to focusing on the skills and qualifications of all applications from the start.
We're committed to creating an inclusive recruitment process. Please let us know if there's anything we can do to help you perform at your best. We're open to adjusting our process to accommodate your needs please email people.team@somersethouse.org.uk.
The Trust reserves the right to close a job before its application deadline.
Please only apply if you have the right to work in the UK; the Trust cannot currently offer sponsorships.
Somerset House Trust operates a hybrid working model which does not allow employees from working outside the United Kingdom
Documents
Our Hiring Process
Don't worry if you don't see any roles you want to apply for now. Register your interest to allow us to contact you when a suitable role meeting your criteria comes along. Unfortunately, the Trust cannot sponsor or take over sponsorship of an employment Visa at this time.