AGE UK SOLIHULL
JOB DESCRIPTION
21 hours per week
Fixed Term until 30th September 2026
£26,869.00 pro rata per annum
Actual £16,121.40

JOB TITLE:

LOCATION:

Community Advice Hub - Debt Advisor

The  main  base  for  the  purpose  of  travel  and  expenses,  is  The
Core, Solihull B91 3RG. There will be a requirement to work from
any  Community  Advice  Hub,  Age  UK  Solihull  Office  or  home
without  notice  in  line  with  the  needs  of  the  organisation  now
and in the future.  The post requires travel across the borough
of Solihull and to Tribunals as required.

RESPONSIBLE TO:

Hubs Manager

RESPONSIBLE FOR:

No line management responsibilities

JOB PURPOSE:

To  provide  debt  advice  and  casework  as  part  of  our  money
advice team, ensuring residents are enabled to gain support with
their debt and money issues.

To  promote  health  and  wellbeing,  through  the  provision  of
prevention,  early  intervention  and  crisis  support  leading  to
improved outcomes for individuals and communities.

To  support  the  development  of  the  Community  Advice  Hubs,
ensuring compliance with the Care Act 2014.

DUTIES:

1.  To provide a full Debt Advice and Casework service to Solihull residents.

2.  To comply with all applicable legislation including FCA Authorisation.

3.  To provide support to residents of Solihull to ensure they are enabled to access all

services they need to remain independent, safe, healthy and active members of their
local communities.

4.  Communicate and refer to partner agencies, working across the sectors and ensuring
referral pathways are strong, relevant and appropriate, coordinating and monitoring
referrals for those most in need and deemed most vulnerable.

5.  To maintain up to date knowledge including case law and legislation relating to the

specialism.

6.  Provide ad-hoc support to residents and Hub Advisors as required and in response to

customer need.

7.  To support the development of systems required to implement the Community
Advice Hubs, including identification of improvements in efficiency and service
delivery.

8.  To proactively promote the Community Advice Hubs to existing and new partner

organisations, and to residents themselves.

9.  Contribute to and support the development of a reference tool of referral pathways,
which include the services provided by partner agencies and local and national
information tools, keeping the information updated on a regular basis.

10. To maintain databases and comply with monitoring and reporting requirements.

11. Ensure that gaps in service and unresolved operational difficulties are reported to the

Hubs Manager.

12. To work as part of the wider Hubs team, take a flexible approach, and be led by

demand across all parts of the service and wider organisation.

13. To attend any training or meetings deemed necessary.

14. To undertake any other duties that may be required.

Additional Notes

All staff are expected to work flexibly in terms of location and to undertake any role within
the Community Advice Hub/Information and Advice Services Team as required.

All staff have a particular responsibility for ensuring that Safeguarding Adults legislation and
guidelines are adhered to, that the well-being of at risk individuals is promoted and that at
risk individuals are aware of their right to protection from all forms of abuse.

This post is subject to a satisfactory DBS Check and references.

All staff have an individual responsibility to comply with Age UK Solihull’s Policy and Practice
on Health and Safety Matters.

All staff are expected to support the fundraising activities of Age UK Solihull.