We are looking for a Food & Beverage Supervisor to join our team at Harewood House Trust to ensure the efficient day-to-day operation of our catering areas. You'll be a real people person with an eye for detail and a passion for providing exceptional customer service.

As Food & Beverage Supervisor, you will ensure the efficient day-to-day operation of our catering areas: the Courtyard Cafe, the Terrace, Bothy Teahouse, Ice Cream Kiosk and Harewood Horsebox.

You’ll be a real people person with an eye for detail and a passion for providing exceptional customer service. The Food & Beverage Supervisor has a varied operational role; you could be supervising the team in one of the catering areas, supporting the delivery of conferencing and fine dining events, or operating the Horsebox during one of our large outdoor events.

Alongside the Food & Beverage Manager and the team, you will help deliver our vision for catering across the organisation, with provenance being at the heart of everything we offer.

Key Result Areas

• Provide day-to-day supervision of the catering team and operations at Harewood.
• Support the Food & Beverage Manager with recruitment, induction, training and organisation of staff.
• Support the Food & Beverage Manager to ensure staff paperwork, including rotas and payroll, are completed in an accurate and timely manner and within set budgets.
• Communicate with all staff effectively to ensure that information is disseminated.
• Be accountable for self-development, seek out new opportunities and learn new skills.
• Play an important part in promoting Harewood’s vision and objectives.
• Support the Food & Beverage Managers in the delivery of the catering vision.
• Ensure stock is carefully managed to ensure consistency and availability of our offer.
• Assist in ensuring health & safety and food safety standards are upheld for all catering areas and staff understand and comply with hygiene regulations.
• Support with annual stock takes and quarterly stock checks, ensuring that stock is carefully recorded and minimal stock is lost.
• Create and implement procedures to help streamline processes and raise standards.
• Act as a role model, leading on customer service excellence with the team.
• Be the first point of contact for all customer enquiries and feedback
• Ensure that each catering area is looking its best daily, with products well presented, packaging available and POS displayed and within brand guidelines.
• Assist in using EPOS and other sources to inform repeat order quantities to maximise sales and profitability
• Set up and maintain all EPOS records and supplier information accurately.
• Support the delivery of conferencing and fine dining events.
• Support the Food & Beverage Managers to drive the business forward and ensure staff are motivated by their targets.
• Support the Food & Beverage Managers in analysing sales in order to control, manage and minimise all costs efficiently.