Customer Services Advisor

Job details

Salary

£12.30

Role type

Term Time Only

Hours of work

14hrs/39weeks

Location

Ullenwood

Location status

Ullenwood

Contract type

Permanent

Interview date

TBC

Closing date

09/12/2025

About the role

As a key member of the customer service team you will play an essential part in maintaining a professional, efficient and friendly reception environment. You will support the smooth running of our operational services while working closely with student trainees, providing on the job training, guidance and high quality customer service.

Main responsibilities include

Meet greet and welcome students and visitors.

Operate switchboard in a timely and professional manner.

Respond to internal and external enquiries efficiently and effectively.

Complete postal services.

Deliver accurate and timely administrative support across the service, maintaining a high standard of professionalism.

Maintain excellent customer service at all times.

Work with colleagues collaboratively, to meet deadlines.

Working hours are term time only, 14hrs per week Tues-Fri 13:30pm-17:00.

About us

National Star is a growing charity with more than 1,200 staff based in England and Wales. Established more than 50 years ago, we’ve supported hundreds of young people with disabilities to achieve their potential.

Staff benefits

Fantastic career development opportunities and comprehensive induction programme – theory and practical

Free employee minibus service from central Gloucester and central Cheltenham to Ullenwood, Monday to Friday (subject to availability)

Award-winning training

Free use of National Star facilities at Ullenwood, including a heated indoor swimming pool and fitness suite

Westfield medical cover

Life insurance cover

Employee helpline

Contributory pension scheme

Opportunity to purchase a TOTUM discount card

Employee discounts at attractions, high street retailers, supermarkets, utilities and motoring, plus much more

Last reviewed on 26/11/2025