Thank you for your interest in working at Citizens Advice Mid Mercia. The following information
should give you all that you need to apply for this role and an idea about what it means to work at
Citizens Advice.

Job Title;

Derbyshire Low Level Support Service (LLSS) – Support worker

Salary;

£26,203

Hours of work;

37.5 hours per week

Responsible to;  Derbyshire Low Level Support Service Manager

Location;

Blended–working from home and within the community.
Role involves work/travel across Derbyshire and occasionally beyond.

Start Date;

As soon as possible.

The Service Aim

Derbyshire County Council have funded a 3-year Low Level Support Service for anyone over the
age of 18 who require support to remain living independently in their home.

The  Service,  working  in  partnership  with  South  Derbyshire  CVS  and  Revival,  equitably  across
Derbyshire  will  deliver  targeted, time  limited,  low  level housing  related  support  service across  all
tenure, to enable people to live safely and independently in their own home and preferred community
for as long as practicable.

The service will work proactively in an asset and strengths-based way with people to identify and
agree their future support needs or to respond pro-actively to more urgent presenting needs.  The
service will work on a tiered approach being a more intensive service initially working through to a
managed exit strategy – by a review of the person’s circle of support, community engagement and
check-in’s at agreed points and post exiting the service.

1)  Crisis Response – this is not emergency response but giving support up to 6 weeks
2)  Standard support – giving support for up to 12 weeks
3)  Follow Up options – up to an additional 12 weeks of support if needed

The Service will provide information, advice and support to ensure people’s home environments are
safe,  suitable  and  maintained/adapted  to  meet  their  needs  –  including  referring  to  relevant
services/providers to enable those interventions to be delivered.

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The Role

We are seeking to recruit 1 dedicated Support Worker to join our team working at Citizens Advice
Mid  Mercia  Covering  North  East  Derbyshire  /    Chesterfield  /  Bolsover)  with  the  primary  aim  of
providing:

short-term, targeted support to individuals, focusing on maintaining their independence in
their own homes.

Responsibilities  include  supporting  individuals  not  eligible  for  social  care/NHS  assistance,
preventing escalation of needs, fostering community engagement, enhancing personal confidence,
aiding in accommodation management, providing informed decision-making support, and actively
engaging with local services to reduce hospital or residential care admissions. The role also involves
collaborating  with  the  Home  Not  Hospital  service  to  support  individuals’  post-intervention  when
applicable.

•  Assessing  needs,  risk,  co-producing  support  plans,  action  plans  and  exit  plan  using  the

Outcome Star methodology for our customers

•  Using the case management system to record the referral, arrange appointments and store

all information relating to the customer.

•  Delivering  targeted,  time  limited,  low  level  housing  related  support  and  completing
outstanding  actions  including  signposting  to  other  community  services  whilst  maintaining
close contact with the customer.

•  Completing  case  studies  and  sending  out  customer  exit  surveys  when  each  case  is

completed.

Main Duties

➢  Actively to promote the Derbyshire Low Level Support Service and to develop effective two-

way referral pathways with partner agencies

➢  To liaise with service users and those referring to the service to establish eligibility; where
appropriate, to undertake and document a person-centred holistic assessment of need

➢  To oversee the implementation of a person-centred delivery plan in response to the

assessed need (as above), linking with other community-based services where appropriate

➢  To review service user progress at planned intervals, involving service users, family and

referrers as appropriate; to work towards an agreed exit of the service.

➢  To carry out appropriate risk assessments

➢  To record all activities and keep up to date and accurate case notes on CRM

➢  To produce service and monitoring reports

➢  To work within agreed service standards and ensure contractual targets are met.

➢  To comply with all organisational policies and procedures and be fully committed to
safeguarding, confidentiality and equality & diversity when carrying out duties

➢  Refer service users across to other VCSE organisations / teams for holistic support – creating

a directory of contacts

To support the above work the post holder will be expected to:

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➢  Monitor their work, keep accurate records and produce reports and statistics as required;
➢  Attend staff and team meetings, staff training and organisational development days
➢  Liaise with staff in partner agencies;
➢  Be responsible for their own health and safety and the health and safety of others who may

be affected by their acts or omissions at work;
➢  Comply with CAMM’s policies and procedures;
➢  Liaise with other Support workers working across the district within the Low Level Support

Service

➢  Carry out any other reasonable duties as agreed with their Line Manager.

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PERSON SPECIFICATION – SUPPORT WORKER

Skills

➢  Excellent customer service and communication skills including the ability

to deal with difficult and challenging situations

➢  The ability to support people to live independently in the community and

build confidence and resilience

➢  Partnership working skills
➢  Effective planning, task and time management skills, the ability to meet

deadlines

➢  Excellent IT skills including the use of databases to record and report

case information.

➢  The ability to work within a team and on own initiative

Qualifications

➢  Good standard of education and/or evidence of personal development

(equivalent to Level 3)

Experience

➢  Experience of assessing and managing risks
➢  Experience of working with vulnerable service users

Knowledge

➢  Good understanding of local Safeguarding procedures and

responsibilities.

➢  Good understanding of the Derbyshire Health and Social Care system

including services which are available to people locally

➢  Good understanding of a range of common health conditions
➢  Good understanding of how life changing events (such as bereavement,
ageing, physical or mental illness, welfare benefits or discharge from
hospital) can impact on a person

➢  Have  a  dedicated  approach  and  awareness  of  equality,  diversity  and

inclusion

➢  Understanding  of  confidentiality  and  its  application  in a  health  and  social

care setting

➢  Abide by safeguarding, GDPR, and health & safety guidelines and share

responsibility for own safety, that of colleagues and clients

Other

➢  Hold  a  full  UK  driving  license,  have  access  to  own  vehicle  and  have

business insurance

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Overview of Citizens Advice Mid Mercia Citizens

Advice Mid Mercia is an independent member of the Citizens Advice network, which is made up of
the national charity and a network of local Citizens Advice members.

Citizens Advice Mid Mercia delivers free, impartial, independent and confidential advice, training,
peer support and advocacy services. Services are delivered across South Derbyshire, Derby City,
East Staffordshire (Burton-upon-Trent and Uttoxeter) and Tamworth.

Citizens Advice Mid Mercia has over 78 members of staff and many volunteers delivering services
from four main offices and community venues.

Our CORE values.

➢  Communicate: We will be consistent, positive, passionate, and listen.
➢  Ownership: We will be accountable, make a difference, meet deadlines, keep promises

and have solutions.

➢  Respect: We will be honest, work with integrity, trust each other, be fair, tolerant and stand

for equality.

➢  Effective: We will deliver quality, focus on detail and be professional.

Probation Period: 9 months – with possible extension if performance review is required.

Benefits: 28 days annual leave plus bank holidays pro rata. Up to 5% pension contribution,
access to 24/7 counselling service.

Positive Employment: We welcome applications from people with disabilities and a variety of
backgrounds. In accordance with Citizens Advice national policy, the successful candidate will be
screened by the DBS.

If you want to chat about the role further, you can contact:

•  Emma Johnson on 07768138510

Or email staff@citizensadvicemidmercia.org.uk for an application pack

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